Wapen van Hengelo Residence Suites - LOGIES ONLY - digital key by APP and email

Freundlicher Empfang, großes Zimmer. Rezeption gibt es keine, man muss vorher online einchecken. Digitaler Zimmerschlüssel, der leider nicht problemlos funktioniert hat. Wurde gelöst, ist aber trotzdem ärgerlich, wenn man die Tür nicht aufbekommt und wieder ins Restaurant laufen muss. Am Morgen war die Schranke vom Parkplatz geschlossen, weit und breit niemand da. Nach einigem Telefonieren konnte die Schranke dann doch aus der Ferne geöffnet werden. Ursprünglich hieß es, ich müsste bis 11:00 Uhr warten, bis das Restaurantteam auftaucht. Wäre schlecht gewesen, da ich um 8:00 einen Termin hatte.

Incheckning var katastrof, det tog en lång stund innan vi kom in på hotellet. Inget fungerade med incheckningen, ingen skyltning om vart man skulle gå in. Online checkin funkade inte förrän restaurang personalen hjälpe till, personalen fick öppna rummet med deras huvud kort. Vi försökte ringa angivna telefon nummer med inget svar. Annars så var vi supernöjda med boendet.

The hotel is in a beautiful building easily accessible to the train station. The restaurant is excellent. The room was big, clean, and in good condition. However, there is no staff at this hotel. One of my two mobile keys did not work, so I could only get into the building from one side of it. There is no breakfast so I bought food at a local supermarket and then discovered that my fridge didn't work. First I sent the hotel a message about the key and the fridge- no response. One phone number I had for the hotel did not connect to anyone. After digging for a while through all the correspondence I found another phone number, called it, was told they would send someone to fix the fridge and the door (it was clear that they knew the door wasn't working), but when I came home that evening nothing was fixed. I sent another message- no response. The elevator seems to be electric and runs out of power so do not stay it this hotel if you need to rely on an elevator. I was too afraid to use it given that the hotel is unstaffed- I could have been stuck. Lastly, there are not enough lights in the room to read or see much. It is more of a romantic, atmospheric lighting. If all of this is ok for you, it's a beautiful hotel. I would have preferred a hotel with someone working there.

Mooie grote kamer met groot ligbad. Netjes. Koffie en thee aanwezig. Helaas deed de haardroger het niet maar verder een aanrader.

You have to check in at the main restuarant and front house staff were very grumpy. Not the best. Not suitable for business travel. Staff could do with training and focus on improving behaviour towards guests.