Quality Montreal East

There is couple of car theft from this property. And staff was asking me extra for covered parking which have gate.

Hotel totally under construction. Check in in rear of hotel via an unmarked construction trailer. While the room was excellent - brand new after renovations, no food/restautant, delivery guy gave up, elevator problems. Staff however were great .

The staff is probably the biggest asset in this property. Everyone is so willing and accommodating, addressing each request courteously and effectively. Unfortunately, the property was under renovation, which means constant noise from 7 AM to 7 PM. The location is very convenient, right next to Hwy 40, with ample parking.

We had to check out before 8h30 am due to electrcity cut off, and we were on the 8th floor, my husband is with a walker.

This property is a dangerous construction zone. After driving around massive parking les of rubble and fenced off areas we finally stopped to ask a construction worker how to get into the building as there is no front door access (or a front door). He directed us to a door in the back of the building next to a large wooden construction ramp. Once inside the lobby reception area had been gutted so we followed signs to a make shift “reception” desk where someone with a computer signed us in and gave us a room number. The room was in need of major renos as well, with no proper climate control. Heat was on or AC was on. There was no off. It was 10 degrees outside so the heat had been left on and the window was wide open over the noisy construction site. I tried closing it be the room got way too warm. We paid in advance full rate with no warning or mention of the state of this property, and no discount offered. The hotel we were at the night before in Montreal was lovely and $90 per night less than this place. The bed was comfortable. The restaurant was closed for the day on Saturday but open on Sunday so we ate breakfast there before heading out. The food was good and the waitress was very friendly and did a great job. The person working in the make-shift lobby was friendly and professional as well. No complaints with the staff at all. Guests just need to be warned they will be maneuvering a noisy construction zone if they book here and will be paying full price. Not pleasant.

Did not appreciate the ceiling being pounded on at 7am by construction workers We were staying on the 6th floor and the place was not full for the night so why not put us somewhere where we wouldn't have been woken up by construction. We are travelling for 6 weeks and this was our catch up and breath morning. That didn't happen. Plus no breakfast offered at this location. My bad on this one cause when I book hotels I look for breakfast included which I must have missed on this one No breakfast offered so I find the price was steep.

Outdated dingy property. Not a welcoming vibe when you enter and there are 2 uniformed security guards sitting at the door on their phones. Ice covered parking is a major death trap. Rooms are old and bathroom was very much in need of repair. Old Heater blew air all night so I woke up with a dry stuffy nose. Not a good stay

This property is under complete renovation and should not even be open for business. No Font entrance, construction debris everywhere. Restaurant under construction complete disaster area.

We booked 5 nights through Expedia. There was no indication anywhere that they were in renovations. We had to park in the rear and walk through a major construction site to enter the building. On the second night, we arrived at 10 pm. There were no lights at all in the back of the building, total darkness. We had to use the lights on our phones to find our way to the door through the construction site. We decided then that it wasn’t safe and cancelled our 3 last night. We were still charged an extra fee from Expedia for cancelling. This should have been indicated at the time of booking. This is the worst experience we ever had in any hotel.

Brand new room but hotel under construction and power went off for 2 hours room got very cold and had to climb stairs as elevator was not working. Close the hotel during renovations and re open properly

We were disappointed at check in to find out our room would not be cleaned till the 3rd day , then it wasn’t even done on the 3rd day .

The room wasn't clean, I found so glasses under the bed, hair in the bathtub

The staff at the front desk were very friendly and helpful, but there were other problems that affected our stay overall. When we were given the keys to our room, we walked inside to find it had not been cleaned at all after the previous guests left. The bed was a mess and there were used towels all over the floor. The staff downstairs apologized profusely and did give us a new room, so I have no complaints about their service. The new room, while it was cleaned properly, was generally very aged. The desk chair was very damaged and the sofa was visibly stained. Another downside to this hotel is it’s immediate proximity to the highway. The noise at night is quite loud. Overall, I can’t recommend this hotel. It is very much in the “budget” category, while not being in the budget price range.

Good service, but room was not cleaned entire stay.

La chambre n'est pas propre, il y avait des papiers-mouchoir par terre en arriére de la table de nuit, les tapis sont très tachés dans la chambre et dans les corridors. Par contre le personnel a l'accueuil est très courtois.

The staff were lovely and courteous but... 1. Signage to the entrance was not clear 2. Expected breakfast per the Hotels.com posting - no breakfast. The posting should clearly state that the hotel is under renovation; therefore certain services are not available. I did not have a car and had no way of getting breakfast the next morning. 3. The room appeared clean, but soap from the previous occupant was not removed and there was food in the refrigerator. It made me question the cleanliness. 4. Garbage only removed every 4th day. This was not explained when checking in, and, quite frankly is a ridiculous requirement. The desk person actually asked me to empty my own garbage. I am not a snob, but I don't ask guests at my house to empty their own garbage, I would certainly not expect to do so in a hotel where I am paying for the room. Especially since my garbage was already full from emptying the refrigerator of food from the previous occupant.

They do not clean our room, you have to ask them for towels, soap, coffee everyday. The manager said the clean rooms every four days. We request everydsy .

There was nothing positive about this experience. Old facility, dirty rooms, old carpet. Yes there are renovations going on but the exterior and interior that was available to me was dirty and old. Noise early and into the evening due to renovations. No mention of any renovations on any websites, all photos were false and misleading.

Je n'ai pas eu la chambre que j'avais réservée... J'avais demandé une chambre avec 1 seul très grand lit et j'ai eu une chambre avec 2 petits lits. Aussi, jamais on est venu faire le ménage et changer les serviettes durant la semaine où j'ai dormis à l'hôtel. Je devais aller m'en chercher des propres à la réception.

La propreté de la salle de bain ….il y avait des poils de barbe tout autour du lavabo …. La chambre a une odeur de tapis … Ils sont en rénovation ,l entrée ,le stationnement est cacophonique ! Commodité de la chambre sinon est bien

Need an update carpet mattress we’re old towels air conditioning is very noisy. The staff were friendly and helpful

The double bed looked more like single beds

Being renovated. No facilities at all, restaurant permanently closed, construction on upper level at 7 am, outdated room. Very disappointing.

Dans l'ensemble c'était bien. Par contre, nous avons eu un problème avec le système de chauffage et la chambre s'est rempli d'un nuage de fumée. Une occupante qui était dans la salle de bain en est sorti en toussant. Lorsqu'elle a activé le vantillateur, la salle de bain s'est rempli de fumée.

Rooms are small and our shower did not work properly as well as water didn't drain

overall the property is ok.....convenient location require soft toppers for bed or better matresses

The overall experience is good, the highway is right beside the hotel. Not much noise heard from the room. There is a shopping mall nearby which is a bonus. One little side note is the heater/ac model is old, it is running 24/7 in order to get room’s air circulated. The make up air unit in the hallway is very loud, but when the door is closed, it is not really obvious. It is better to get this fixed.

The staff was great and the location wasn't bad, it was close to dining options. The only complaint was the highway noise

Hotel under.construction, otherwise rooms were excellent

I stayed at the hotel in the middle of a major renovation. The parking lot surface was uneven and I had a hard time rolling my luggage through the parking lot. It had just snowed too, so the parking lot was also muddy. Due to torn down front door, I had to enter the hotel with a side door. While I wasn't able to nap during the day due to construction noises, I was very pleasantly surprised with the newly renovated room. Not only I was given a king bed for a queen bed reservation. Little details like foot bar for shaving/washing legs in the shower, invisible shower drain, additional shelve for toiletry under the mirror, and coat hooks near the door stood out to me. The bed and pillows were very comfortable. I loved the pillow I was sleeping on and asked to purchase one. I hope they have rooms with bath tub option and I hope they keep this property in good condition for my future visits.

We waited a long time before getting checked in, due to the room wasn't prepared when we arrived at the property. Staff didn't bother to ask us if we were ok.

Language was a problem. When we stayed there 3nights, there was no room service. When I complained one of the staff said I have to come down and ask for towel soaps and other things. Service was horrible. Will not take it again.

The staff was pretty amazing with accommodating our needs! Most spoke English very well and were able to assist with questions! There was a slight issue when checking in that was totally on me, but they were very patient while we worked it out! Definitely would stay again!

Upon check in the front desk staff said we had a free breakfast, woke up the next morning to find out it was not free, it was for a fee. The bed was definitely not a queen bed.

The staff is probably the biggest asset in this property. Everyone is so willing and accommodating, addressing each request courteously and effectively. Unfortunately, the property was under renovation, which means constant noise from 7 AM to 7 PM. The location is very convenient, right next to Hwy 40, with ample parking.

The staff were great and friendly a little disappointed that i booked ahead and choose the option with 1 dog and then was charged an additional charge for the dog upon check out why eas it not charged up front when i booked

Staff were amazing

Horrible room with left behind super stinky socks..had to change rooms. Hotel not updated for a while. Reception service friendly but requested to leave guarantee $ and would not be return until 5-7 days?!

Nous avions réservé deux lits. Lors de notre arrivée pas de chambre à deux lit et l’hôtel ne pouvait rien pour nous. Très mauvais service et aucun remboursement accordé de la part de l’hôtel.

Front desk staff was very friendly and efficient.

I enjoyed the area, super close to grocery stores, malls and restaurants. I appreciated having a refrigerator and fridge in the room. In addition the bed was comfortable and the room was pretty clean. The Hotel staff were all also very friendly as well. My only recommendation is just to update the place. Thank you for the hospitality!

Location near Métropolitain, easy to get on and off.

This hotel was a decent find for the Grand Prix weekend. I was able to drive to my reserved parking and walk a few minutes to the metro to get to the race. The hotel staff was friendly and helpful. Check-in and check-out was easy. The only thing that could be improved was the minifridge was not holding its contents at a cold temperature.

A perfectly cromulent hotel if you have to stay in this area of the city. It's not anywhere near downtown or any tourist attractions but sometimes you have business or family or some sporting event in the area. The rooms and the hotel are clean and well maintained. Certainly a better option than anything else in the area. Really can't say anything negative about it. I appreciated my time here.

The place is calm and quiet, good place to go and discover the city of Montreal, close to the bus stop.

The staff is probably the biggest asset in this property. Everyone is so willing and accommodating, addressing each request courteously and effectively. Unfortunately, the property was under renovation, which means constant noise from 7 AM to 7 PM. The location is very convenient, right next to Hwy 40, with ample parking.

Right off the highway, excellent place to spend the night

The staff was great and the location wasn't bad, it was close to dining options. The only complaint was the highway noise

I booked at this hotel as it stated it is 9 minutes from the Biodome, 17 minutes from the Old Port, and claimed to be near a bunch of attractions well it is not even close. Almost all the attractions are over double to time to get, the Biodome is over double the KM away then what they had listed. So i called them as soon as I got to the hotel the agent i had spoke to gave me 3 options, pay a extra $500 for 3 nights to be moved to a different hotel, get a full refund and have no hotel or get a refund for all the extra Uber fairs. I picked the third option because it seemed like the only reasonable one well the agent forgot to mention the refund would be Expedia points from the "goodwill' of them like they arent falsey advertising listings to be near popular tourist attractions when in reality it is in a not so nice section of montreal not near any attractions I had already booked and paided for hence why I book a hotel that was supposed to be under 5KM from the Biodome. Every single activity I have seen listed to be close to it is no where near it all the KM and times I have seen are wrong. I was okay with it being no where near the attractions that it was supposed to be near when I was told we'd be reimbursed for the extra Uber fairs but coincidentally they forgot to mention it would be Expedia points. I figured i would of atleast been informed of that especially after i made it clear to the agent i had spoke to i dont have the extra money for a bunch of $30 Uber rides.

Great location and easy access.

Ok I booked this hotel under the understanding which they advertised a lounge/bar and a restaurant. I contacted them and asked for a refund as I wanted a place to unwind and I received poor results as they would not cancel and give me a refund, definitely won’t recommend thanks for charging me a nights stay and I didn’t even stay! You suck!

Ont as attendu 20 minutes à la réception avant d’être accueilli Ont as payé pour un déjeuner inclus et le restaurant était fermé définitivement.

Hôtel en réparations, PAS AVISÉ devait avoir un restaurant sur place FERMÉ DÉFÉNITIVEMENT et AUCUN AVIS de votre part ni d'eux. Cette photo de l'accueil est loin d'être la bonne. L'accueil est très sale dû aux réparations, même chose pour l'ascenseur. Je suis vraiment déçue Beaucoup de bruits à cause des rénovations.

Endroit tranquille pour dormir, mais pas de restaurant ouvert le soir et hôtel très de base.

Hotel totally under construction. Check in in rear of hotel via an unmarked construction trailer. While the room was excellent - brand new after renovations, no food/restautant, delivery guy gave up, elevator problems. Staff however were great .

The hotel room was quiet and comfortable and the staff was very friendly. The breakfast in the restaurant was good and inexpensive.

Did not appreciate the ceiling being pounded on at 7am by construction workers We were staying on the 6th floor and the place was not full for the night so why not put us somewhere where we wouldn't have been woken up by construction. We are travelling for 6 weeks and this was our catch up and breath morning. That didn't happen. Plus no breakfast offered at this location. My bad on this one cause when I book hotels I look for breakfast included which I must have missed on this one No breakfast offered so I find the price was steep.

Hotel was nice, clean, very accessible, free parking, good service. good beds. Will definitely come back. I do not specially recommend the breakfast, they are fine, but I would make better at home and rather expensive for this quality.

I didnt like the fact that expedia website advertises as having a bar a restaurant and coffee at reception are all false. Theres only a restaurant that is open mornings only for breakfast and the rooms are extremely out dated. The staff are very welcoming

No dining and options around are limited. Staff was excellent