Hotel Cascade

Prima Zimmer

Zimmer sollten auf Schäden kontrolliert werden. Toilette bei uns im zimmer ohne Schrauben befestigt. Wasser war ab und zu braun!!! Dusche lief nicht ab.

This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal which was rather inconvenient while we just returned back home. Fortunately, quite promptly, the restaurant manager called us back and mentioned that all had been fixed. It was a very unfortunate stay for us this time comparing to our very first visit in this hotel last year. I am aure that next time we will be able to enjoy this hotel facilities fully again. Thank you

Zimmer waren im guten Zustand und sauber. Allerdings hatte die Tür zum Flur einen Spalt (Tür zum Teppich), sodass die Geräuschkulisse bei spät eintreffenden Gästen, welche dann noch zum Rauchen auf die Dachterrasse gegangen sind, grenzwertig war. Die Ausrichtung der Toilette von Dusche zur Wand, ist unglücklich gelöst, bei jemand korpulenterem bzw. größeren Personen ist der Kontakt zur Wand unangenehm.

Fine hotel with an excellent service.