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Heritage Inn Hotel & Convention Centre - Cranbrook

84 $US

/nuit

Moyenne pour septembre

Heritage Inn Hotel & Convention Centre - Cranbrook - Image 1

Heritage Inn Hotel & Convention Centre - Cranbrook - Chambre

Heritage Inn Hotel & Convention Centre - Cranbrook - Chambre

Heritage Inn Hotel & Convention Centre - Cranbrook - Réception

Heritage Inn Hotel & Convention Centre - Cranbrook - Restaurant

Sélectionnez les dates pour voir les prix et les disponibilités

84 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Heritage Inn Hotel & Convention Centre - Cranbrook, les prix par nuit s'élèvent en moyenne à 77 $US pendant le mois le moins cher (décembre) et à 117 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.

Prix moyen par nuit à Heritage Inn Hotel & Convention Centre - Cranbrook selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	84 $US
février	82 $US
mars	87 $US
avril	86 $US
mai	115 $US
juin	116 $US
juillet	104 $US
août	117 $US
septembre	84 $US
octobre	85 $US
novembre	80 $US
décembre	77 $US

Le plus cher : août (env. 117 $US)

Le moins cher : décembre (env. 77 $US)

À propos de cet établissement

Les infrastructures de loisirs offertes par l'hébergement et comprennent notamment une piscine couverte, un bain à remous et un centre de fitness. Profitez-en ! Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service d'orga...

Équipements

Les infrastructures de loisirs offertes par l'hébergement et comprennent notamment une piscine couverte, un bain à remous et un centre de fitness. Profitez-en ! Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service d'organisation de mariages et une salle de bal.

Services de l'établissement

Les équipements et services proposés incluent un service de départ express, une réception ouverte 24 h/24 et une consigne à bagages. Les espaces événements de cet hôtel comprennent un centre de conférence et 6 des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

Cet hôtel abrite un délicieux restaurant, Skylight Cafe et un café. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner buffet est servi tous les jours de 06 h 30 à 10 h 00 moyennant un supplément.

Chambres

Choisissez une des 100 chambres dotées d'une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Un ensemble douche/baignoire est disponible dans la salle de bain. Les équipements et services offerts par l'hébergement comprennent un bureau et une cafetière ou une bouilloire, mais aussi un téléphone avec des appels locaux gratuits.

Emplacement

En choisissant Heritage Inn Hotel & Convention Centre Cranbrook à Cranbrook, vous profiterez d'une liaison avec le centre de conférences, à moins de 5 minutes en voiture de Tamarack Centre et de Musée ferroviaire canadien Cranbrook History Centre. Cet hôtel se trouve à 2,4 km de Cranbrook Golf and Country Club et à 4,2 km de Parcours de Golf Wildstone.

À proximité

Centre Commercial Cranbrook(0.5 miles)
Terrain MBSS(0.5 miles)
Tamarack Centre(0.5 miles)
Cinémas Landmark Cranbrook(0.6 miles)
Théâtre de la Ville Clé(0.6 miles)
Parc Rec Plex(0.6 miles)
Place Financière de l'Ouest(0.6 miles)
Parc Balment(0.7 miles)
Hôtel de Ville de Cranbrook(0.7 miles)
Laurie(0.8 miles)
Parc Rotary(0.8 miles)
Parc Baker(0.9 miles)
Musée ferroviaire canadien Cranbrook History Centre(0.9 miles)
Parc pour Chiens de Cranbrook(1.2 miles)
District Régional de East Kootenay(1.2 miles)
Aéroport principal le plus pratique pour rejoindre Heritage Inn Hotel & Convention Centre Cranbrook : Aéroport international Canadian Rockies (YXC)(8.5 miles)

Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Salle de banquet

Emplacement

803 Cranbrook Street North, Cranbrook, Canada

Centre Commercial Cranbrook (0.5 miles)

Terrain MBSS (0.5 miles)

Tamarack Centre (0.5 miles)

Cinémas Landmark Cranbrook (0.6 miles)

Théâtre de la Ville Clé (0.6 miles)

Parc Rec Plex (0.6 miles)

Plus d'informations sur l'emplacement

Options de chambre

4

Chambre Standard, 1 grand lit

Détails de la chambre

1 Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

3

Chambre Standard, 2 grands lits

Détails de la chambre

2 Grands Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

4

Standard Room, 1 King Bed

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

3

Chambre Standard, 1 chambre

Détails de la chambre

2 Grands Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

3

Standard Room, 2 Queen Beds (Pet Friendly)

Détails de la chambre

2 Grands Lits Doubles

Couchages 4

Climatisation

Chauffage

Wi-Fi (gratuit)

3

Suite Exécutive, 2 chambres

Détails de la chambre

2 Grands Lits Doubles

Couchages 4

Salle à manger séparée

Climatisation

Chauffage

Wi-Fi (gratuit)

4

Suite Standard

Détails de la chambre

1 Très Grand Lit Double

et

1 Canapé-Lit

Couchages 4

Salle à manger séparée

Climatisation

Chauffage

Wi-Fi (gratuit)

Avis des voyageurs

7.4

Bien

Basé sur 1 008 avis vérifiés

Qui séjourne ici ?

Affaires

16%

Couples

39%

Familles

34%

Groupes

8%

Solo

1%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

L'hôtel Heritage Inn Hotel & Convention Centre - Cranbrook propose un séjour économique avec un service généralement aimable, mais les critiques soulignent constamment son âge, ses intérieurs démodés, des problèmes de maintenance fréquents et un bruit notable provenant de l'autoroute et des trains à proximité.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

L'hôtel Heritage Inn Hotel & Convention Centre - Cranbrook propose un séjour économique avec un service généralement aimable, mais les critiques soulignent constamment son âge, ses intérieurs démodés, des problèmes de maintenance fréquents et un bruit notable provenant de l'autoroute et des trains à proximité.

Les chambres varient de spacieuses et confortables à usées et sentant le renfermé, avec des plaintes récurrentes concernant les climatiseurs bruyants, une température ou une pression de l'eau incohérente et des murs fins. Les installations suscitent des commentaires mitigés : la piscine et le jacuzzi sont souvent froids, fermés ou sales, il n'y a pas d'ascenseur et de nombreux escaliers, et le parking et les espaces communs semblent fatigués. Sur le plan positif, de nombreux clients apprécient le petit-déjeuner chaud inclus et trouvent l'emplacement pratique pour les restaurants et les boutiques, bien que certains mentionnent des nuisances sonores liées au quartier et aux trains. Attendez-vous à un séjour plus ancien, axé sur le rapport qualité-prix, avec des compromis entre prix, confort et calme.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine et le jacuzzi sont fréquemment signalés comme étant froids, fermés ou sales. Il n'y a pas d'ascenseur et de nombreux escaliers, et certains clients mentionnent des parkings usés ou mal éclairés.

Avis de voyageur à ce sujet

10

David

21 juil. 2025

·

A séjourné 3 nuits

Potholes in parking lot

Potholes in parking lot

6

Kelly

4 déc. 2024

·

A séjourné 1 nuit

There is no elevator

There is no elevator

6

Matthew

4 janv. 2026

·

A séjourné 2 nuits

Room was clean but very basic which is in line with the price. Hot tub was broken and only lukewarm. The water was green in the hot tub. To be fair the ad only mentions a whirlpool and doesn't say the water would be hot. Still a little disappointing.

Room was clean but very basic which is in line with the price. Hot tub was broken and only lukewarm. The water was green in the hot tub. To be fair the ad only mentions a whirlpool and doesn't say the water would be hot. Still a little disappointing.

8

Dave

15 juin 2025

·

A séjourné 2 nuits

Comfortable bed, great hot buffet breakfast and nice pool and hot tub area.

Comfortable bed, great hot buffet breakfast and nice pool and hot tub area.

6

Hugh

2 sept. 2024

·

A séjourné 2 nuits

Lights out in parking lot and the sign was not lit Our room was clean . The shower curtain rod was falling off and appeared to be held up by silicone.

Lights out in parking lot and the sign was not lit Our room was clean . The shower curtain rod was falling off and appeared to be held up by silicone.

6

Courtney

17 janv. 2026

·

A séjourné 1 nuit

When we first checked in, the woman was so sweet and kind! There is no elevator, and there is stairs everywhere. We were on the main floor and to get to our room there were a few stairs down, so we couldn't use the rolly cart to haul things to our rooms, and we had a lot of stuff. The entire establishment could use a major update. The smell of stale, old cigarette smoke still lingers. The shower in our room was very difficult to get to a good temperature, and to shut off. My kids struggled with it. In the pool area, there was tiles falling off and the hot tub was only barely warm. The listing states breakfast is included but they give you vouchers to go to the restaurant and it covers up to $16. On the adult menu, nothing was under $16, so either be prepared to not have a beverage or bring money. The food we had was very good! The waitress was also wonderful and patient. The hotel is extremely loud! There was loud music playing in the hallways. The train passed by what seemed like every 15 minutes, and it was unbelievably loud. None of us slept very well. Overall, their friendly staff is definitely their best asset. But I would not stay there again.

When we first checked in, the woman was so sweet and kind! There is no elevator, and there is stairs everywhere. We were on the main floor and to get to our room there were a few stairs down, so we couldn't use the rolly cart to haul things to our rooms, and we had a lot of stuff. The entire establishment could use a major update. The smell of stale, old cigarette smoke still lingers. The shower in our room was very difficult to get to a good temperature, and to shut off. My kids struggled with it. In the pool area, there was tiles falling off and the hot tub was only barely warm. The listing states breakfast is included but they give you vouchers to go to the restaurant and it covers up to $16. On the adult menu, nothing was under $16, so either be prepared to not have a beverage or bring money. The food we had was very good! The waitress was also wonderful and patient. The hotel is extremely loud! There was loud music playing in the hallways. The train passed by what seemed like every 15 minutes, and it was unbelievably loud. None of us slept very well. Overall, their friendly staff is definitely their best asset. But I would not stay there again.

4

Darren

3 sept. 2025

·

A séjourné 4 nuits

The gym is limited and the equipment is little maintained and very squeaky and sticky. The pool is ice cold as is the hot tub. The shower head fell apart during a shower. Very little if any lighting in the parking lot at any hour. The staff were decent enough especially the house keeping on Friday and Saturday. The included breakfast is limited and I did have to ask for almost everything to be refilled on the Saturday. The room is comfortable enough but overall the place is in dire need of some maintenance.

The gym is limited and the equipment is little maintained and very squeaky and sticky. The pool is ice cold as is the hot tub. The shower head fell apart during a shower. Very little if any lighting in the parking lot at any hour. The staff were decent enough especially the house keeping on Friday and Saturday. The included breakfast is limited and I did have to ask for almost everything to be refilled on the Saturday. The room is comfortable enough but overall the place is in dire need of some maintenance.

4

Miranda

27 oct. 2024

·

A séjourné 2 nuits

Hottub was not filled. No towels in the pool area. Vending machines out of order. Overall felt very outdated and in a state of disrepair. Bed and bathroom were clean, but limited toiletries

Hottub was not filled. No towels in the pool area. Vending machines out of order. Overall felt very outdated and in a state of disrepair. Bed and bathroom were clean, but limited toiletries

6

Richard

4 nov. 2025

·

A séjourné 1 nuit

Typical hotel. Generally ok. Pool was closed, but hot tub was open.

Typical hotel. Generally ok. Pool was closed, but hot tub was open.

8

Bernard

5 avr. 2025

·

A séjourné 2 nuits

Clean and functional, good staff. Hot tub wasn’t working

Clean and functional, good staff. Hot tub wasn’t working

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sont mitigés : de nombreux clients ont trouvé les chambres propres, tandis que d'autres ont signalé des moquettes tachées, des odeurs de fumée persistantes, des surfaces poussiéreuses et de la saleté dans la salle de bain. Le service de ménage entre les jours a parfois été manqué ou incomplet.

Avis de voyageur à ce sujet

2

Inna

6 août 2025

·

A séjourné 1 nuit

The room was very disappointing. The carpet was extremely dirty and had a strong, unpleasant smell. The light switch didn’t work, and the walls were cracked and unpainted. Overall, it felt neglected and poorly maintained. At check-out, the receptionist couldn’t provide a receipt for the payment because she didn’t know how to do it. Very unprofessional experience. I wouldn’t stay here again.

The room was very disappointing. The carpet was extremely dirty and had a strong, unpleasant smell. The light switch didn’t work, and the walls were cracked and unpainted. Overall, it felt neglected and poorly maintained. At check-out, the receptionist couldn’t provide a receipt for the payment because she didn’t know how to do it. Very unprofessional experience. I wouldn’t stay here again.

8

Mike

11 nov. 2025

·

A séjourné 1 nuit

Clean room, friendly staff, good breakfast

Clean room, friendly staff, good breakfast

2

Taranjot

28 sept. 2025

·

A séjourné 1 nuit

The rooms were registered clean when actually they were filthy, we came across one room where the sink wouldn’t work! The other two looked like someone was currently staying there: there were messy sheets and clearly seen beds were not made, used items in the fridge. That goes to show how unprofessional and incompetent the cleaning staff is.

The rooms were registered clean when actually they were filthy, we came across one room where the sink wouldn’t work! The other two looked like someone was currently staying there: there were messy sheets and clearly seen beds were not made, used items in the fridge. That goes to show how unprofessional and incompetent the cleaning staff is.

10

Jennifer

7 nov. 2025

·

A séjourné 2 nuits

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

8

Vic

20 déc. 2025

·

A séjourné 1 nuit

Nice clean roomy.

Nice clean roomy.

4

Paul

30 sept. 2025

·

A séjourné 3 nuits

Not the cleanest place in town. Had problem wit toilet when we moved into room and reported it. They said it would be fixed the next day. We stayed three days and it was not fixed. Would not stay there again.

Not the cleanest place in town. Had problem wit toilet when we moved into room and reported it. They said it would be fixed the next day. We stayed three days and it was not fixed. Would not stay there again.

4

Peter

28 oct. 2025

·

A séjourné 2 nuits

Hotel is filthy: outside and inside Out of order signs on bathrooms, ice maker….and they’re laminated so they’ve been in use for a while Beds were comfy but with hotel on the hwy, it’s constant noise Water pressure is weak and bathroom faucets need an BIG upgrade

Hotel is filthy: outside and inside Out of order signs on bathrooms, ice maker….and they’re laminated so they’ve been in use for a while Beds were comfy but with hotel on the hwy, it’s constant noise Water pressure is weak and bathroom faucets need an BIG upgrade

2

Judith

30 août 2023

·

A séjourné 1 nuit

This was the dirtiest hotel I had ever stayed at. The floor was disgustingly dirty I dropped a few drops of water by accident and then grabbed a Kline to wiped’ it. And noticed the Kline was literally black. I then grabbed 2 large pieces of paper towel poured some drops of water and drag the paper towel around the room the paper was dark brown . Dirt from days or maybe wwwks no doubt. The bathtub has a black ring around it. The chairls upholstery was disgustingly stained with who kniws what . The lamp shades stained with food and dirt. The surfaces such as microwave / fridge were so dusty The bath Called front desk to ask for towels but has to call 3 times to get them. Terrible experience

This was the dirtiest hotel I had ever stayed at. The floor was disgustingly dirty I dropped a few drops of water by accident and then grabbed a Kline to wiped’ it. And noticed the Kline was literally black. I then grabbed 2 large pieces of paper towel poured some drops of water and drag the paper towel around the room the paper was dark brown . Dirt from days or maybe wwwks no doubt. The bathtub has a black ring around it. The chairls upholstery was disgustingly stained with who kniws what . The lamp shades stained with food and dirt. The surfaces such as microwave / fridge were so dusty The bath Called front desk to ask for towels but has to call 3 times to get them. Terrible experience

4

richard

5 janv. 2025

·

A séjourné 2 nuits

Carpets were filthy.Smoke smell in room had to keep window open and bathroom fan on .Battery was ok.Bed was good.Room needs to be totally renovated to eliminate the smoke smell.Carpets & underlay must be removed

Carpets were filthy.Smoke smell in room had to keep window open and bathroom fan on .Battery was ok.Bed was good.Room needs to be totally renovated to eliminate the smoke smell.Carpets & underlay must be removed

2

Ken

10 sept. 2025

·

A séjourné 1 nuit

The lobby was very dingy & not welcoming. The first room was very dark & seemed like they did not want people to see how filthy dirty it was The bed looked wrinkled like someone had laid on it before we arrived. The lamp shade was stained & the carpet was disgustingly dirty!!! The 2nd room we looked at smelled of smoke The hallway stunk of cannabis smell. We got a refund & left quickly. Horrible disgusting place should not be listed on Hotels.com!!!!!!!!!

The lobby was very dingy & not welcoming. The first room was very dark & seemed like they did not want people to see how filthy dirty it was The bed looked wrinkled like someone had laid on it before we arrived. The lamp shade was stained & the carpet was disgustingly dirty!!! The 2nd room we looked at smelled of smoke The hallway stunk of cannabis smell. We got a refund & left quickly. Horrible disgusting place should not be listed on Hotels.com!!!!!!!!!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont démodées et varient en confort ; les clients notent des lits confortables et des agencements spacieux, ainsi que des meubles usés, des climatiseurs ou des ventilateurs de salle de bain bruyants, une eau chaude faible ou incohérente et du bruit de la circulation et des trains.

Avis de voyageur à ce sujet

10

Stuart

6 août 2025

·

A séjourné 5 nuits

We always enjoy staying at this hotel. The room is spacious and has the necessary amenities. The pool and hot tub are wonderful to relax in at the end of the day. Staff is friendly and helpful. The breakfast is lagging in a bit of variety and is sufficient to fill up for the day.

We always enjoy staying at this hotel. The room is spacious and has the necessary amenities. The pool and hot tub are wonderful to relax in at the end of the day. Staff is friendly and helpful. The breakfast is lagging in a bit of variety and is sufficient to fill up for the day.

2

Lisa

7 déc. 2023

·

A séjourné 1 nuit

Check-in was smooth. Property is in huge need of an update. Walls are paper thin, mattresses sag and flimsy pillows. A step above sleeping on chair in son’s room at the hospital, but not by much!!

Check-in was smooth. Property is in huge need of an update. Walls are paper thin, mattresses sag and flimsy pillows. A step above sleeping on chair in son’s room at the hospital, but not by much!!

6

Cynthia

7 sept. 2025

·

A séjourné 1 nuit

Hotel is dated. Felt old and tired. Beds were uncomfortable.

Hotel is dated. Felt old and tired. Beds were uncomfortable.

4

Cindy

17 août 2025

·

A séjourné 1 nuit

Very noisy room. Sink tap not working likely plugged. AC unit was very noisy - sounds like it needs service

Very noisy room. Sink tap not working likely plugged. AC unit was very noisy - sounds like it needs service

4

Dean

14 sept. 2025

·

A séjourné 6 nuits

The a/c in the room sounded like a jet engine and was not able to keep the room at a constant temperature. The exhaust fan in the bathroom sounded like it was going to fly through the ceiling. Never again....

The a/c in the room sounded like a jet engine and was not able to keep the room at a constant temperature. The exhaust fan in the bathroom sounded like it was going to fly through the ceiling. Never again....

8

Bob

15 août 2025

·

A séjourné 1 nuit

Conveniently located on the main highway through town. Little dated but overall a good value for your money

Conveniently located on the main highway through town. Little dated but overall a good value for your money

6

Louise

1 sept. 2025

·

A séjourné 1 nuit

Positive:The location was convenient. Negative: The carpet was old and dirty, beds need to be replaced, we were 3 guests and there were only 2 sets of towels, one small tube of shampoo, no conditioner for 3 people. We tried to use the blow dryer it started smoking. (We thought it was going to start a fire, so we used our own). Water pressure in the shower was very poor. TV viewing was very limited….. I won’t recommend this hotel to family or friends and we won’t stay there again

Positive:The location was convenient. Negative: The carpet was old and dirty, beds need to be replaced, we were 3 guests and there were only 2 sets of towels, one small tube of shampoo, no conditioner for 3 people. We tried to use the blow dryer it started smoking. (We thought it was going to start a fire, so we used our own). Water pressure in the shower was very poor. TV viewing was very limited….. I won’t recommend this hotel to family or friends and we won’t stay there again

10

Teresa

16 oct. 2025

·

A séjourné 1 nuit

Room was clean. Stairs were not clean. Very quiet on non-street side of building (no idea about street side). Heat was quite responsive.

Room was clean. Stairs were not clean. Very quiet on non-street side of building (no idea about street side). Heat was quite responsive.

6

Dennis

9 août 2025

·

A séjourné 1 nuit

This hotel is very old with no update to the facilities. Electrical outlets are worn out and won’t hold a plug. The wall air conditioner was so noisy that we had to unplug it. The baseboard heater was very dirty. The toilet stick on and dripped constantly. The fan in the bathroom was very noisy and did not remove the steam.

This hotel is very old with no update to the facilities. Electrical outlets are worn out and won’t hold a plug. The wall air conditioner was so noisy that we had to unplug it. The baseboard heater was very dirty. The toilet stick on and dripped constantly. The fan in the bathroom was very noisy and did not remove the steam.

6

Eileen

8 avr. 2024

·

A séjourné 1 nuit

Wish I had read the reviews about the train. It was so close and so loud, there was no sleeping through that in the middle of the night.

Wish I had read the reviews about the train. It was so close and so loud, there was no sleeping through that in the middle of the night.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable, accommodant et serviable, mais certains clients ont eu des interactions impolies à la réception, des réponses lentes, des frustrations liées à la facturation ou aux dépôts, et des demandes de service de ménage ignorées.

Avis de voyageur à ce sujet

4

Sydney

25 août 2025

·

A séjourné 4 nuits

Check in was fast and accommodating. Requested at the front desk to have our room cleaned while we were out for the day on Thursday and came back to the garbages empty and the dirty towels removed but that’s it. Beds were left unmade and the towels weren’t replenished. Requested our room to be cleaned when we were out for the day on Friday and let the front desk know what had happened the day before. Both ladies jotted my room number on slips of paper and said it would be done. Came back in the evening to absolutely nothing cleaned in our room. Both times the cleaning staff had gone home for the day so nothing could be done. At checkout they were going to charge me an extra $50 that had shown up on their invoice but I showed them my hotels.com receipt which they honoured. The stay could’ve been better but it also could’ve been way worse.

Check in was fast and accommodating. Requested at the front desk to have our room cleaned while we were out for the day on Thursday and came back to the garbages empty and the dirty towels removed but that’s it. Beds were left unmade and the towels weren’t replenished. Requested our room to be cleaned when we were out for the day on Friday and let the front desk know what had happened the day before. Both ladies jotted my room number on slips of paper and said it would be done. Came back in the evening to absolutely nothing cleaned in our room. Both times the cleaning staff had gone home for the day so nothing could be done. At checkout they were going to charge me an extra $50 that had shown up on their invoice but I showed them my hotels.com receipt which they honoured. The stay could’ve been better but it also could’ve been way worse.

2

Luke

30 août 2024

·

A séjourné 1 nuit

Unhelpful staff, dirty rooms and bathrooms. My girlfriend has many allergies and the room looked like it had not been dusted in a month.

Unhelpful staff, dirty rooms and bathrooms. My girlfriend has many allergies and the room looked like it had not been dusted in a month.

6

Jessica

25 août 2024

·

A séjourné 1 nuit

Rude old lady at the front desk set the tone for our trip. When we arrived she was very sassy about our reservation, doubting first that we had one - not sure if it was because we were a young couple or if she had a bad day, but regardless, that's bad business. Got to our room, did our usual check for bed bugs and such. Our sheets were stained yellow (ew!) so we went back to the desk to inform them and ask for new sheets - she was rude about that too. Not wanting to spoil our trip further, we went to relax at the pool/hot tub/sauna. There are NO saunas on site. The pool room was locked and we had to visit our lovely front desk lady for a key. The pool itself was fine, hot tub was small and had tiles that were broken off from the side sitting at the bottom (I picked one up and removed it as it was sharp). We met a couple who also had complaints about the front desk, and the fact that the entire place is NOT ACCESSIBLE. No elevators. Stairs everywhere - people with disabilities, avoid like the plague. Even the handrails getting into the pool were useless, according to the gentleman. On the more positive side, the beds were comfy, the housekeeping staff were incredible and quick to apologise and help with our sheets request, and the rooms themselves were ok. Free breakfast was good and included helpful staff. Sadly, the lack of professionalism from the front desk lady (who signed our meal tickets ERAM) will not encourage us to ever come back.

Rude old lady at the front desk set the tone for our trip. When we arrived she was very sassy about our reservation, doubting first that we had one - not sure if it was because we were a young couple or if she had a bad day, but regardless, that's bad business. Got to our room, did our usual check for bed bugs and such. Our sheets were stained yellow (ew!) so we went back to the desk to inform them and ask for new sheets - she was rude about that too. Not wanting to spoil our trip further, we went to relax at the pool/hot tub/sauna. There are NO saunas on site. The pool room was locked and we had to visit our lovely front desk lady for a key. The pool itself was fine, hot tub was small and had tiles that were broken off from the side sitting at the bottom (I picked one up and removed it as it was sharp). We met a couple who also had complaints about the front desk, and the fact that the entire place is NOT ACCESSIBLE. No elevators. Stairs everywhere - people with disabilities, avoid like the plague. Even the handrails getting into the pool were useless, according to the gentleman. On the more positive side, the beds were comfy, the housekeeping staff were incredible and quick to apologise and help with our sheets request, and the rooms themselves were ok. Free breakfast was good and included helpful staff. Sadly, the lack of professionalism from the front desk lady (who signed our meal tickets ERAM) will not encourage us to ever come back.

10

Larnito

16 juil. 2025

·

A séjourné 1 nuit

What an excellent service! When I checked in, I let the front desk staff know I just had a gout attack and couldn’t manage the stairs. I asked if it would be possible to have a room on the main floor. Without hesitation, she shuffled a few things around and made it happen. I’m truly grateful for her kindness and help. I’m sorry I didn’t catch her name, but I’d love to give her a big shoutout—she truly went above and beyond!

What an excellent service! When I checked in, I let the front desk staff know I just had a gout attack and couldn’t manage the stairs. I asked if it would be possible to have a room on the main floor. Without hesitation, she shuffled a few things around and made it happen. I’m truly grateful for her kindness and help. I’m sorry I didn’t catch her name, but I’d love to give her a big shoutout—she truly went above and beyond!

10

Janice

29 août 2025

·

A séjourné 1 nuit

The receptionist was wonderful. The Expedia App indicated that our chosen room was pet friendly but did not give me an option to add our pet to the reservation. When we arrived our room was not one of their pet friendly rooms. The receptionist quickly and pleasantly addressed the problem and our pet stayed with us instead of in our car. We arrived at 10pm. At 7am she was back on duty, pleasantly checking us out despite her fatigue.

The receptionist was wonderful. The Expedia App indicated that our chosen room was pet friendly but did not give me an option to add our pet to the reservation. When we arrived our room was not one of their pet friendly rooms. The receptionist quickly and pleasantly addressed the problem and our pet stayed with us instead of in our car. We arrived at 10pm. At 7am she was back on duty, pleasantly checking us out despite her fatigue.

6

Lee

30 août 2023

·

A séjourné 1 nuit

Hi when we travel to Oregon we usually make a point of staying at your hotel. We have never had issues till just this last stay. Last Thursday night we stayed there and were greeted by your front desk clerk who came across rude to me. What started all this is that he charged me $250.00 deposit to stay there. This has never happened before all the times we stayed there. The way he talked to me I find unbelievable. If this is the way we are going to be confronted and treated we can stay somewhere else.

Hi when we travel to Oregon we usually make a point of staying at your hotel. We have never had issues till just this last stay. Last Thursday night we stayed there and were greeted by your front desk clerk who came across rude to me. What started all this is that he charged me $250.00 deposit to stay there. This has never happened before all the times we stayed there. The way he talked to me I find unbelievable. If this is the way we are going to be confronted and treated we can stay somewhere else.

10

Jennifer

7 nov. 2025

·

A séjourné 2 nuits

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.

2

Vladimir

11 oct. 2025

·

A séjourné 1 nuit

I booked this hotel for my 87 year old dad as he had a hospital appointment for an MRI in Cranbrook and he did not want to drive home in the dark. He had the MRI 3 hours earlier than it was scheduled so he went back to the hotel and said that he did not need the room because he could still drive home in the daylight. There were 3 people lined up behind him looking for a room but the hotel still charged him the full price. This was always out go to hotel in Cranbrook but not any more. Both I and my dad were quit upset and will never go back there and will make sure to let all out friends that frequently stay there to stay away. Not good for a business.

I booked this hotel for my 87 year old dad as he had a hospital appointment for an MRI in Cranbrook and he did not want to drive home in the dark. He had the MRI 3 hours earlier than it was scheduled so he went back to the hotel and said that he did not need the room because he could still drive home in the daylight. There were 3 people lined up behind him looking for a room but the hotel still charged him the full price. This was always out go to hotel in Cranbrook but not any more. Both I and my dad were quit upset and will never go back there and will make sure to let all out friends that frequently stay there to stay away. Not good for a business.

8

Barry

17 sept. 2025

·

A séjourné 1 nuit

The staff alerts died their best to make my stay comfortable

The staff alerts died their best to make my stay comfortable

10

Ray

10 sept. 2025

·

A séjourné 1 nuit

The woman who checked us in was absolutely excellent. Friendly, cheerful and very helpful.

The woman who checked us in was absolutely excellent. Friendly, cheerful and very helpful.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation pratique sur l'autoroute principale, avec un accès facile aux restaurants et aux commerces. Plusieurs critiques mentionnent le bruit de la route et des trains ainsi que d'éventuelles inquiétudes concernant la sécurité autour du parking.

Avis de voyageur à ce sujet

8

Barbara

25 sept. 2025

·

A séjourné 1 nuit

Convenient location for shopping and dining. Room is dated but clean.

Convenient location for shopping and dining. Room is dated but clean.

8

allen

27 juin 2024

·

A séjourné 1 nuit

Good location, only negative road noise if on that side

Good location, only negative road noise if on that side

4

Bryanna

23 août 2024

·

A séjourné 1 nuit

The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!

The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!

6

Sergey

26 juil. 2024

·

A séjourné 1 nuit

It was a reasonable place to stay for a night but it was extremely noisy. Trains were waking us up the whole night

It was a reasonable place to stay for a night but it was extremely noisy. Trains were waking us up the whole night

10

Courtney

9 août 2023

·

A séjourné 1 nuit

Excellent service. Our room was upgraded to a suite at no extra charge as there were no king beds left. Very clean. A bit outdated and regular wear and tear. Location was right off the highway, convenient but noisy. No "curb appeal" due to location , as to no fault of the hotel itself. Overall, a very nice stay

Excellent service. Our room was upgraded to a suite at no extra charge as there were no king beds left. Very clean. A bit outdated and regular wear and tear. Location was right off the highway, convenient but noisy. No "curb appeal" due to location , as to no fault of the hotel itself. Overall, a very nice stay

6

Jelle

3 sept. 2025

·

A séjourné 2 nuits

We had a nice stay, the room was clean, air conditioned and the staff was nice. The hotel is a bit outdated but functional. The pool and hot tub were not very inviting. The hotel is conveniently located, but the Cranbrook strip experiences a lot of vacant and derelict buildings.

We had a nice stay, the room was clean, air conditioned and the staff was nice. The hotel is a bit outdated but functional. The pool and hot tub were not very inviting. The hotel is conveniently located, but the Cranbrook strip experiences a lot of vacant and derelict buildings.

10

Wayne

20 sept. 2024

·

A séjourné 1 nuit

Reasonable price. Downside was our room faced the train tracks and the trains were noisy.

Reasonable price. Downside was our room faced the train tracks and the trains were noisy.

8

Lorne

19 juil. 2025

·

A séjourné 2 nuits

I found the property to be very conveniently located in Cranbrook. Staff was friendly and helpful.

I found the property to be very conveniently located in Cranbrook. Staff was friendly and helpful.

6

Kenneth

3 août 2023

·

A séjourné 1 nuit

Good for the price, no elevator. A bit shady around the area, and the hotel is showing it's age. Deer do come up around the back from the train line, so do homeless people.

Good for the price, no elevator. A bit shady around the area, and the hotel is showing it's age. Deer do come up around the back from the train line, so do homeless people.

8

Corinna

29 août 2025

·

A séjourné 2 nuits

Older hotel in good location for stopover. Clean and good price. Nice to have a breakfast included.

Older hotel in good location for stopover. Clean and good price. Nice to have a breakfast included.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner inclus est souvent salué pour être chaud et copieux, mais la qualité et la disponibilité varient, avec des signalements d'un choix limité, d'articles qui s'épuisent, d'un service lent ou d'alternatives emballées ; le restaurant ou le salon sur place est parfois fermé.

Avis de voyageur à ce sujet

4

Leah

6 août 2025

·

A séjourné 3 nuits

Very outdated i think they do try to keep it clean. The breakfast was disappointing they ran out of food, and there was little choice. Not enough staff.

Very outdated i think they do try to keep it clean. The breakfast was disappointing they ran out of food, and there was little choice. Not enough staff.

8

Jacob

18 sept. 2023

·

A séjourné 2 nuits

Friendly staff, good amenities (hot tub), great continental breakfast!

Friendly staff, good amenities (hot tub), great continental breakfast!

4

Barbara

29 juil. 2025

·

A séjourné 3 nuits

Very tired hotel...desperately needs updating. Huge chips in sink, torn carpets in halls, dingy decor. Breakfast was included, but all three days, ran out of everything...including cutlery and plates! People were trying to eat off saucers. There was one girl trying to do EVERYTHING in the dining room and she just couldn't keep up. We felt very sorry for that girl, different one each day. They should just forget about offering breakfasts. We've stayed many times in the past, but never again.

Very tired hotel...desperately needs updating. Huge chips in sink, torn carpets in halls, dingy decor. Breakfast was included, but all three days, ran out of everything...including cutlery and plates! People were trying to eat off saucers. There was one girl trying to do EVERYTHING in the dining room and she just couldn't keep up. We felt very sorry for that girl, different one each day. They should just forget about offering breakfasts. We've stayed many times in the past, but never again.

8

Mike

11 nov. 2025

·

A séjourné 1 nuit

Clean room, friendly staff, good breakfast

Clean room, friendly staff, good breakfast

10

Susan

8 sept. 2023

·

A séjourné 1 nuit

I book there because it had a restaurant that served breakfast lunch and dinner. Unfortunately, the restaurant was NOT open for dinner, due to staffing issues. Fortunately, there was a Denny's restaurant within walking distance.

I book there because it had a restaurant that served breakfast lunch and dinner. Unfortunately, the restaurant was NOT open for dinner, due to staffing issues. Fortunately, there was a Denny's restaurant within walking distance.

10

Nica

25 oct. 2025

·

A séjourné 1 nuit

Breakfast was great. The staff were wonderful and very accommodating.

Breakfast was great. The staff were wonderful and very accommodating.

6

Kevin

17 févr. 2025

·

A séjourné 1 nuit

The restaurant dinner was awful. Awesome waitress tho and drinks .

The restaurant dinner was awful. Awesome waitress tho and drinks .

6

Norma

26 juin 2024

·

A séjourné 1 nuit

This is a good property for a quick overnight stay. Clean, relatively well maintained, very good breakfast. A $16 credit is given per person for using the restaurant breakfast menu. Overall, good value.

This is a good property for a quick overnight stay. Clean, relatively well maintained, very good breakfast. A $16 credit is given per person for using the restaurant breakfast menu. Overall, good value.

10

Robert

23 oct. 2025

·

A séjourné 3 nuits

We had a large room with 2 beds and two bathroom sinks. On weekdays we could choose breakfast from a menu and have it served. Weekends had hot continental breakfast.

We had a large room with 2 beds and two bathroom sinks. On weekdays we could choose breakfast from a menu and have it served. Weekends had hot continental breakfast.

4

Morgan

6 juil. 2025

·

A séjourné 1 nuit

Nice lobby, hotel is definitely dated and in a need of an update. Room was clean, bed was comfortable, AC unit didn’t get very cold and was loud. Restaurant was good service. Chicken wings were cold, burger was ok, fries and gravy was subpar. I would not recommend eating at this hotel restaurant.

Nice lobby, hotel is definitely dated and in a need of an update. Room was clean, bed was comfortable, AC unit didn’t get very cold and was loud. Restaurant was good service. Chicken wings were cold, burger was ok, fries and gravy was subpar. I would not recommend eating at this hotel restaurant.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

8

Youri

8 janv. 2026

·

A séjourné 3 nuits

Bain tourbillon ne fonctionnait pas, quelques petits signes de manque d’entretien, mais une chambre confortable et un personnel charmant.

Bain tourbillon ne fonctionnait pas, quelques petits signes de manque d’entretien, mais une chambre confortable et un personnel charmant.

6

Amanda

18 sept. 2024

·

A séjourné 1 nuit

.

.

6

Yvan

15 juil. 2024

·

A séjourné 1 nuit

Rien

Rien

10

Jamie

23 mai 2024

·

A séjourné 1 nuit

.

.

6

Normand

26 sept. 2023

·

A séjourné 1 nuit

Hôtel propre mais très âgé. Gagnerais à avoir une mise à jour. Très bien localiser. Le déjeuner est excellent.

Hôtel propre mais très âgé. Gagnerais à avoir une mise à jour. Très bien localiser. Le déjeuner est excellent.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 16:00 à 23:59

Avant 11:00

Dépôt de garantie

CAD 250 per accommodation on arrival.

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

septembre 2026

di	lu	ma	me	je	ve	sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $237	18 $145	19 $135
20 $112	21 $112	22 $96	23 $96	24 $96	25 $96	26 $96
27 $96	28 $96	29 $96	30 $96

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 19 ans.

Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.

Deposit: CAD 250 per stay

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
Cet hébergement accepte les cartes de crédit ; espèces non acceptées
Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un détecteur de fumée
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

Cet établissement placera une autorisation de paiement de 250 CAD sur votre carte de crédit pour tout séjour à régler sur place et non au moment de la réservation.

Piscine accessible de 07 h 00 à 22 h 00.
L'hébergement est gratuit pour un maximum de 2 enfants âgés de 16 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
Seules les personnes enregistrées peuvent accéder aux chambres.
L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.

Le petit déjeuner buffet coûte entre 10 CAD et 25 CAD environ par adulte et entre 10 CAD et 10 CAD environ par enfant.
Animaux de compagnie : 20 CAD par animal et par nuit
Les animaux d'assistance ne sont soumis à aucuns frais.

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.