Best Western Inn at Penticton

We received our room in the afternoon. It was too cold but the A/C was locked so we couldn’t adjust the temperature. When we told the front desk, we were told that previous guests had had the same problem in this exact room. Nothing was done that day though, which means that we were freezing all night and I caught a cold from it. The next morning they showed us how to reset it, but by then we had already had the bad experience. My question is why they didn’t learn from the previous guests issues, so future guests would experience the same? The next morning we left the “please clean my room” tag on our door, but when we got back to our room it hadn’t been cleaned. When asking why and whether they could then clean it, the answer was that we should have informed them before 9 AM - the problem is just that they hadn’t informed us about that?! And again a question arise… Why would you have the “please clean my room”-tags if you need to inform front desk no matter what?! Just doesn’t make sense. So it is clear to say that we weren’t exactly impressed with this hotel.

Good hotel but apperantly the gas stove wasn’t working they had no eggs and bacon which they advertised a full breakfast for

Booked a suite. Clean room. Staff were polite. Appreciated the 2 separate bedrooms and comfy beds but blinds were poor and did not block out light well. Both bedroom doors didn't latch so had to push up suitcases on the floor to keep closed. The bathroom door didn't lock and couldn't get outlet to work. Good, quiet location but can really hear the people above and is especially noisy when they have a shower. Breakfast good first day but poor the next with no hot items. Nice courtyard but missing tables to sit outside. Didn't use the pool.

Breakfast was good

The room was really great, bed so comfy, temperature perfect, except needed a mat at door for dirty footwear. Big problem when told no guests allowed to use indoor pool with me, since that was the reason I booked to have my niece and her son join me for swimming.