The Senator Hotel & Conference Centre Timmins

The parking situation was a little unsettling.It was very dirty and not very brightly lit.Thankful that the underground was locked & needed to be buzzed into.All 2 star ratings were due to the underground & areas leading to the underground.The room was clean. Lobby was confusing.Giant torn heart needed to be removed. from Valentines day? weird toys on the rocks should be removed. Kind of junks up an otherwise lovely space. The breakfast was a little disappointing. 2 mornings. 2 different potato options. both raw. Sausage had a weird sour taste. Bacon was great! cooked well. Staff was a little less than impressed with their jobs. Sat on their phones watching whatever. competing volume with the television that they had set to Calgary news (probably would have noticed, if they weren't on their phones) other staff came for breakfast (assuming it was staff, they certainly all knew one another) and they were loud and jovial. Which i don't really mind, but it made us feel like we were intruding on their space. Front desk staff were very courteous. The key card system on the elevators was a little alarming. We nearly left our keycard in the room. Then we realized that should we have locked ourselves out of the room, we wouldn't be able to get to the lobby unless we took the stairs. Same can be said for emergency situations. Needing the key card to exit is not a safe situation. Obviously need the key card to enter, but going down / exiting is not a good thing. Otherwise. Great hotel

No pool, needs work everywhere, wasn’t impressed with the look and quality of the hotel but the staff were amazing

Our stay was terrible our room had dirty bedding no soap 2 towels sign on door stating you will be charged for any stained linens etc. building is very run down mold smell and not clean at all. Went to front desk to report the stained linen on the bed as we didn’t want to be charged and was told some rooms have not been cleaned and we couldn’t be moved and apologized I would never stay in this hotel again and I would t recommend it. Staff was ok Parking is free but in a very run down underground garage. Hotel needs alot of upgrading if they want family’s to stay here

The room had been tidy’d but not cleaned. The end tables hadn’t been wiped. The mattresses were old and stained. There were either mould or burn marks on the mattress. The floor was also stained. The heating/AC unit was disassembled for some reason. The elevator wasn’t working that night. I didn’t stay the night. The staff were very accommodating when I informed them of these concerns. They offered another room and it wasn’t much better than the initial room. The staff was very accommodating when I requested a refund. They worked with hotels.com to make this happen quickly. I don’t plan on staying there again.

Bed bugs