Waterton Glacier Suites

Amazing stay! We loved it

The gentleman at the front desk did not seem very happy to be doing his job. Was handed the key and told to have a good stay. Was told where our room was and where we could park only after having to ask thr clerk. After checking in and settling into our, I called the front desk asking for information on where to get ice. The same clerk said I could come to the restaurant to get some as the ice machine was broken. When I went to get ice I was only given enough ice for maybe two drinks. The clerk said the ice for the restaurant and was unable to give me more as I was not a paying customer of the restaurant. I told the clerk that was not fair or right. I should have been told at check in that if I needed ice that would be something the guest would need to go and buy. In the morning we phoned the front desk asking a noon check out. Was told by the same clerk "we need the room later." I wasnt asking for another full day, I was asking one extra hour. We were only given 30 additional minutes. Overall if there was a different clerk scheduled the experience would have been better.

Very nice dated room, TV proves the room's age. Stayed in a loft, very nice lay out, something great for families or that special someone.

Town was closed. I like it that way

Not one, but two fireplaces - with one in the bedroom - loved them both. Also a Nespresso machine in the room - they had decaffeinated pods so I was able to enjoy that each morning. There really is a difference with that coffee - George Clooney is right! The restaurant had a great menu and the chicken parmesan was a favourite! The staff, in particular, Rinaldo, went out of his way to make sure I had what I needed. Travelling solo helps you meet the best people!! Loved the shower and the bed! Everything was clean. Lots of parking. A summer visit would let you walk out the patio door in the room and to sit with a glass of wine and enjoy the sun. All in all, a great experience and glad I came in winter!