Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

During American spring break, we were fortunate that there was a corporate event for Spectrum Superstars. This meant the pool area was hardly crowded, and all the restaurants accepted walk-ins. However, this changed once the event ended and the spring break families arrived—you needed to be at the pool by 8 a.m. to secure a seat. The restaurants were also full, although you could usually get a table if you went for an early dinner around 5 p.m. I would highly recommend visiting the new Spanish tapas restaurant called Amaya. You should ask to be seated in Carlos’s section, as he was excellent. Iguanas is also worth visiting, as the food there was great as well. Now, regarding the 22 bed bug bites—I would strongly advise against staying in room 4024. The bed closest to the balcony was the only one I used, and the rest of the family used the other beds without any issues. This rules out rainforest or sand bug bites, as no one else was affected. I was the only person who used that bed, and the doctor also confirmed it based on the bite pattern and delayed reaction. I never expected a high-standard hotel to have a bed bug issue. The air conditioning also seemed to be malfunctioning, as the room always felt muggy. I would have considered returning during an off-peak time because of the staff, but bed bugs are a hard pass for me. I still feel disgusted.

Minutes from the rainforest. This is a top notch resort. A higher floor will give better rainforest views. Sweet little casino too. Loved it. Food and drink are a bit high, but probably in line with 'resort' pricing. Also a very nice touch, they give you a water bottle at check in and there are refilling stations by the elevator. If I come back to PR, I will stay here. If you want a tranquil beach setting, this is not the place. Very rough conditions. Mini fridge for use in rooms.

You only give one free bottle of water a day. The room was over $700 per day and the resort fee was another $140 a day, including the tax. For that kind of money, you could give more water. This is compounded by the fact that the first three water dispensers I found needed their filters replaced. I expect better maintenance for the kind of money you are charging. Additionally, the ability to connect devices, like iPads, to the television was down for a significant portion of the trip, which made watching a movie in the evening much less enjoyable.

The staff was amazing! Room was very clean.

Clean rooms, wonderful amenities. We loved it!