Voltar à pesquisa

Nairobi Serena Hotel

US$ 212

/noite

Média para setembro

Nairobi Serena Hotel - Image 1

Nairobi Serena Hotel - Image 2

Nairobi Serena Hotel - Image 3

Nairobi Serena Hotel - Image 4

Nairobi Serena Hotel - Image 5

Preços para Nairobi Serena Hotel

Selecione datas para ver preços e disponibilidade

US$ 212

/noite

Média para setembro

Preços médios mensais

Em Nairobi Serena Hotel, o preço por noite é, em média, US$ 157 no mês mais barato (dezembro) e US$ 228 no mês mais caro (junho), com base nos últimos 12 meses.

Preço médio por noite em Nairobi Serena Hotel por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 170
fevereiro	US$ 201
março	US$ 220
abril	US$ 206
maio	US$ 203
junho	US$ 228
julho	US$ 220
agosto	US$ 204
setembro	US$ 212
outubro	US$ 206
novembro	US$ 193
dezembro	US$ 157

Mais caro: junho (aprox. US$ 228)

Mais barato: dezembro (aprox. US$ 157)

Sobre este alojamento

Luxury hotel in Nairobi with outdoor pool, spa, and gourmet dining options, perfect for business and family travelers.

Localização

Kenyatta Avenue, Kilimani, Nairobi, Quénia

Mais informações sobre a localização

Opções de quartos

5

Quarto Twin Deluxe

Detalhes do quarto

2 Camas Individuais

Dormidas 2

280 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

15

Quarto Premium

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

280 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

14

Suíte Executiva

Detalhes do quarto

1 Cama De Casal Grande

1 Sofá-Cama

Dormidas 2

549 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

11

Quarto Executive

Detalhes do quarto

1 Cama De Casal Grande

ou

2 Camas Individuais

Dormidas 2

280 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

9

Quarto Superior

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

474 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

8

Quarto Deluxe

Detalhes do quarto

1 Cama De Casal

Dormidas 2

280 ft²

Vista para a cidade

Vista para o jardim

Ar condicionado

Cofre de segurança

Casa de banho privada

Room #38548219

Room #38548218

Room #38548220

Room #38548217

Avaliações dos hóspedes sobre Nairobi Serena Hotel

8.8

Fabuloso

Com base em 275 avaliações verificadas

Quem se hospeda aqui?

Negócios

48%

Casal

25%

Família

11%

Grupos

9%

Individual

4%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No Nairobi Serena Hotel, os hóspedes elogiam consistentemente o atendimento amigável e atencioso, as instalações limpas e bem conservadas, e uma piscina e spa relaxantes, descrevendo uma propriedade clássica e centralmente localizada que se assemelha a um oásis perto do movimentado centro de Nairobi.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No Nairobi Serena Hotel, os hóspedes elogiam consistentemente o atendimento amigável e atencioso, as instalações limpas e bem conservadas, e uma piscina e spa relaxantes, descrevendo uma propriedade clássica e centralmente localizada que se assemelha a um oásis perto do movimentado centro de Nairobi.

Os quartos são confortáveis e bem mantidos, embora alguns notem tamanhos menores e ruído ocasional devido a obras ou eventos próximos. O café da manhã e outros serviços de alimentação recebem elogios frequentes, mas alguns hóspedes mencionam o serviço lento, bebidas caras, disponibilidade limitada de opções noturnas ou pratos inconsistentes, incluindo um relato de doença após consumir frutos do mar. No geral, é adequado para viajantes que buscam conforto confiável, excelente serviço e comodidades completas no local.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes destacam a piscina e o spa relaxantes, os terrenos murados, os jardins e um bar animado com música, com restaurantes convenientes no local que contribuem para uma sensação de resort.

Avaliações dos hóspedes relacionadas

10

Jayne

11 de out. de 2023

·

A estadia foi de 1 noite

Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.

Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.

10

Larry

9 de ago. de 2025

·

A estadia foi de 1 noite

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

10

Vincent

27 de abr. de 2024

·

A estadia foi de 1 noite

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Prasad

5 de jan. de 2024

·

A estadia foi de 2 noites

Great location. Good staff. Nice pool.

Great location. Good staff. Nice pool.

10

Anush

31 de mar. de 2024

·

A estadia foi de 3 noites

It was a very good hotel with excellent pool and restaurant

It was a very good hotel with excellent pool and restaurant

10

Alireza

10 de jul. de 2025

·

A estadia foi de 1 noite

Excellent customer service, prime location and fantastic amenities.

Excellent customer service, prime location and fantastic amenities.

10

Christian

31 de jan. de 2026

·

A estadia foi de 1 noite

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

10

Adam

18 de abr. de 2023

·

A estadia foi de 1 noite

During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.

During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.

10

Johanna

25 de mai. de 2025

·

A estadia foi de 1 noite

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

10

Marivic Rabe

27 de set. de 2025

·

A estadia foi de 2 noites

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são consistentemente limpos e bem conservados, com vários hóspedes elogiando a manutenção impecável.

Avaliações dos hóspedes relacionadas

10

jeffrey

2 de fev. de 2024

·

A estadia foi de 2 noites

Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.

Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.

10

Vincent

27 de abr. de 2024

·

A estadia foi de 1 noite

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Rita

16 de jun. de 2025

·

A estadia foi de 2 noites

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

10

Ryan

20 de mai. de 2023

·

A estadia foi de 3 noites

Very friendly and supportive staff, clean and comfortable room.

Very friendly and supportive staff, clean and comfortable room.

10

Christoph

30 de dez. de 2022

·

A estadia foi de 1 noite

I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel

I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel

10

Christian

31 de jan. de 2026

·

A estadia foi de 1 noite

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

10

Marivic Rabe

27 de set. de 2025

·

A estadia foi de 2 noites

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Shukri

31 de jan. de 2024

·

A estadia foi de 1 noite

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan

10

Efrain

30 de jul. de 2023

·

A estadia foi de 1 noite

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

10

Richard

20 de set. de 2025

·

A estadia foi de 1 noite

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são confortáveis e bem equipados, com alguns notando tamanhos menores; alguns hóspedes relataram ruído devido a obras ou eventos próximos.

Avaliações dos hóspedes relacionadas

10

Dawn

10 de fev. de 2024

·

A estadia foi de 2 noites

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

10

Vincent

27 de abr. de 2024

·

A estadia foi de 1 noite

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Mario

9 de jan. de 2026

·

A estadia foi de 1 noite

Staff was very friendly. Great location. Great view.

Staff was very friendly. Great location. Great view.

10

Rita

16 de jun. de 2025

·

A estadia foi de 2 noites

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

8

Pritha

14 de jun. de 2024

·

A estadia foi de 2 noites

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

4

SIMON URBAIN

14 de abr. de 2025

·

A estadia foi de 5 noites

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

10

Ryan

20 de mai. de 2023

·

A estadia foi de 3 noites

Very friendly and supportive staff, clean and comfortable room.

Very friendly and supportive staff, clean and comfortable room.

10

Marivic Rabe

27 de set. de 2025

·

A estadia foi de 2 noites

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Endia

6 de jul. de 2025

·

A estadia foi de 1 noite

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

10

Richard

20 de set. de 2025

·

A estadia foi de 1 noite

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O atendimento é repetidamente descrito como amigável, atencioso e prestativo em todos os departamentos, e o check-in é eficiente. Algumas reclamações isoladas mencionam o serviço lento no restaurante ou problemas de comunicação.

Avaliações dos hóspedes relacionadas

10

Lynn

25 de mai. de 2024

·

A estadia foi de 1 noite

Wonderful staff

Wonderful staff

10

Bryan

27 de nov. de 2023

·

A estadia foi de 1 noite

Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone

Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone

10

Josh

10 de nov. de 2024

·

A estadia foi de 1 noite

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.

Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.

10

Vincent

27 de abr. de 2024

·

A estadia foi de 1 noite

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.

10

Rita

16 de jun. de 2025

·

A estadia foi de 2 noites

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

10

Alan

13 de fev. de 2024

·

A estadia foi de 2 noites

Amazing staff

Amazing staff

10

Mario

10 de jan. de 2026

·

A estadia foi de 1 noite

Friendly staff.

Friendly staff.

10

t.c.

1 de ago. de 2025

·

A estadia foi de 1 noite

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.

10

Marivic Rabe

27 de set. de 2025

·

A estadia foi de 2 noites

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

10

Elizabeth

10 de jul. de 2024

·

A estadia foi de 4 noites

The service at this hotel was amazing. Everyone went above & beyond.

The service at this hotel was amazing. Everyone went above & beyond.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

A localização central, perto do centro da cidade e do parque, é conveniente para passeios turísticos e acesso ao Aeroporto Wilson. Alguns acharam a área menos adequada para caminhadas e notaram ruído ocasional de eventos externos.

Avaliações dos hóspedes relacionadas

10

Levis

13 de fev. de 2024

·

A estadia foi de 2 noites

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.

10

Farah

10 de mar. de 2025

·

A estadia foi de 2 noites

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.

A gorgeous, comfortable, perfectly situated hotel. Wonderful and friendly staff with amazing service. Restaurants on-site if you don’t feel like heading out but easy to get other restaurants if you do. The staff made sure we were well taken care of. Loved staying here and would absolutely stay again. Highly recommend. Five stars.

10

Dawn

10 de fev. de 2024

·

A estadia foi de 2 noites

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.

10

Prasad

5 de jan. de 2024

·

A estadia foi de 2 noites

Great location. Good staff. Nice pool.

Great location. Good staff. Nice pool.

10

Mario

9 de jan. de 2026

·

A estadia foi de 1 noite

Staff was very friendly. Great location. Great view.

Staff was very friendly. Great location. Great view.

10

Alireza

10 de jul. de 2025

·

A estadia foi de 1 noite

Excellent customer service, prime location and fantastic amenities.

Excellent customer service, prime location and fantastic amenities.

10

CARA

14 de nov. de 2022

·

A estadia foi de 1 noite

This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.

This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.

10

Chris

6 de dez. de 2023

·

A estadia foi de 7 noites

Fantastic hotel with amazing friendly staff. Good location.

Fantastic hotel with amazing friendly staff. Good location.

10

Mark

25 de dez. de 2022

·

A estadia foi de 19.349 noites

The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.

The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.

10

Endia

6 de jul. de 2025

·

A estadia foi de 1 noite

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã recebe elogios frequentes pela variedade e qualidade, e muitos apreciaram os restaurantes e o serviço de quarto no local. Alguns relataram serviço lento, bebidas caras, itens do cardápio noturno indisponíveis ou pratos inconsistentes, incluindo um caso de doença após consumir frutos do mar.

Avaliações dos hóspedes relacionadas

8

Cary

28 de ago. de 2024

·

A estadia foi de 2 noites

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.

10

Maria Montserrat

19 de mar. de 2024

·

A estadia foi de 3 noites

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless

10

adelaide

1 de out. de 2024

·

A estadia foi de 4 noites

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.

10

Rita

16 de jun. de 2025

·

A estadia foi de 2 noites

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

8

Pritha

14 de jun. de 2024

·

A estadia foi de 2 noites

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.

10

Anush

31 de mar. de 2024

·

A estadia foi de 3 noites

It was a very good hotel with excellent pool and restaurant

It was a very good hotel with excellent pool and restaurant

10

Endia

5 de jul. de 2025

·

A estadia foi de 1 noite

Beautiful property, great food and helpful staff.

Beautiful property, great food and helpful staff.

10

chris

9 de set. de 2025

·

A estadia foi de 2 noites

The wine was outrageously over priced $18 US for and inch of wine

The wine was outrageously over priced $18 US for and inch of wine

10

Efrain

30 de jul. de 2023

·

A estadia foi de 1 noite

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.

10

Richard

20 de set. de 2025

·

A estadia foi de 1 noite

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Alice

há 2 semanas

·

A estadia foi de 5 noites

It was amazing. The hotel was very clean and staff very helpful. Loved it

It was amazing. The hotel was very clean and staff very helpful. Loved it

10

Cynthia

há 2 semanas

·

A estadia foi de 1 noite

The hotel is great....It was a wonderful way to end a fabulous safari.

The hotel is great....It was a wonderful way to end a fabulous safari.

10

JUDITH

6 de ago. de 2026

·

A estadia foi de 1 noite

Otieno Erick at reception was very helpful upon our arrival, great service from all the staff at the Serena.

Otieno Erick at reception was very helpful upon our arrival, great service from all the staff at the Serena.

10

THOMAS

5 de ago. de 2026

·

A estadia foi de 2 noites

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

10

Ann

30 de jun. de 2026

·

A estadia foi de 4 noites

Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi

Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi

Políticas da propriedade

Check-in

Check-out

De 12:00 a 23:30

Antes das 10:00

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

setembro 2026

outubro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.