Extended Stay America Select Suites - Birmingham - Inverness

All in all, this level of “barely clean” seems to be the standard of most hotels I get on hotels.com unfortunately. I always have to clean before taking my things into a room. First, there’s carpet in the room. Anyone with common sense knows that public carpets are NEVER clean! Yet, I couldn’t understand why the kitchen and bathroom floors were black nasty! The photos below exhibit how I took a dingy bathroom towel and cleaned both floors. The fridge had stains as well as the stove. So, 3 bath towels, 1 complete container of disinfectant wipes, and 2.5 hrs later, I was able to bring in my belongings and finally get comfortable around 11 pm after a 10 hour drive. Then to too it all off, I was placed on the third floor and there is NO elevator!! Sucks that I’d broken my toe two days before and had to drag 9 bags up the stairs! The staff were beyond kind and professional! It just seems that this hotel could be so much more if it were cleaner. They should DEFINITELY explore hiring more cleaning staff. This was the only real complaint I had. It was quiet, located in a beautiful area that had lots of shopping and restaurants close by. If the room was cleaner, this would be a perfect place to stay!

The property needs a lot of updating, no trashcanon top of air conditioner ws diry

The room didn't have any trash cans, one of the 2 towels had holes and the info card said there is a fee to exchange towels, there were no cups in the bathroom, only one small bar of soap and there was no shampoo. Every hotel I have ever stayed in had trash cans, decent towels, cups, shampoo, shower soap and other amenities.

When checking in, the staff was polite and professional. Once we got to the room things were not as good. For a "pet friendly" hotel this location was not what I had expected. The room was filthy with someone's hair in the bathroom, crumbs on the kitchen floor, unknown substances on the walls and ceilings, cabinets falling apart. Everything felt grimy. There were no amenities for my dogs, which I had thought would be offered considering it is supposed to be a pet friendly hotel. As for the "certified smoke free environment," that was also not true. I called the office to ask about the faint cigarette smell and was offered some type of febreeze spray. When checking out the following morning I saw someone in the room next to mine blowing cigarette smoke out of the bedroom window. This was our only choice for a pet friendly, non-smoking hotel; for the one day we needed a place to stay. I really hope they fix these issues because this could be a decent hotel with some work and care.

Love the rooms, the quietness during the night. Everything was great except I wish they had a smoking table area on both ends of the building or at least had one at the back. We had a room on one side and the area is only on the other end.

The outside has trash that needs to be picked up but other than that everything is in order

Staff was great, but the outside needs to be cleaned up in the back and the carpet needed vacuuming in the hallway

The floors were filthy, the tub was dirty, and you would have a thought that it would have dishes because it had a full kitchen, but know you have to pay for that ..

You have to pay for internet after the first day,outside parameter needs cleaned up. I found boots, empty water bottles and socks under my bed on the floor.

No dishes only paper cups . Also no soap nor lotion

Had roaches

When checking in, the staff was polite and professional. Once we got to the room things were not as good. For a "pet friendly" hotel this location was not what I had expected. The room was filthy with someone's hair in the bathroom, crumbs on the kitchen floor, unknown substances on the walls and ceilings, cabinets falling apart. Everything felt grimy. There were no amenities for my dogs, which I had thought would be offered considering it is supposed to be a pet friendly hotel. As for the "certified smoke free environment," that was also not true. I called the office to ask about the faint cigarette smell and was offered some type of febreeze spray. When checking out the following morning I saw someone in the room next to mine blowing cigarette smoke out of the bedroom window. This was our only choice for a pet friendly, non-smoking hotel; for the one day we needed a place to stay. I really hope they fix these issues because this could be a decent hotel with some work and care.

People smoking drugs and cigarettes. The entire floor smelled bad. Our room wasnt clean all the way. There was a nasty pregnancy test IN THE Bed and partial blunt. Not clean

There was a roach in the tub when I first got there. The sink in the bathroom didn't work so I had to wash my hands in the kitchenette.

We could not stay. We had to leave and to go another hotel. Appeared clean , but it had a strong unpleasant smell. Bed was clean, but sofa when unfolded, the mattress had blood stains!!

The property is good but management doesn’t maintain it well. The floor is dirty, the towels are old, very limited; the linen are worn and dirty. I would not stay here again but there was something going on in Alabama on the first week of may so this was my last option. I don’t recommend this place. If they maintain it and have a better service then probably. I should have listened to people’s reviews..

The bathroom was filthy!

The floors were filthy, the tub was dirty, and you would have a thought that it would have dishes because it had a full kitchen, but know you have to pay for that ..

The room smelled bad

You have to pay for internet after the first day,outside parameter needs cleaned up. I found boots, empty water bottles and socks under my bed on the floor.

Average, the property is old but they are doing well to maintain it

The property needs a lot of updating, no trashcanon top of air conditioner ws diry

The place was kind of ran down. Needs updating. Had a faint smell of weed. No room service. Walls and floors very thin. Person walking on the floor above me was very loud. Clerk wasn't in office that much. Door was always closed. She wasn't very friendly either. There was also no trash cans in the room. Bed was comfortable though. It was also very noisy. Someone had dog in their room that barked loudly . Everything got quieter the later it got.

Room was clean, ac worked well. Bed was ok but not great. Basically no service from staff.

Looks nice from the outside, but the inside needs complete renovation. Sinks are old curtain rods are rusted, refrigerator is rusted etc. they can do better.

Got there ti check in around 1030 pm and couldn't get into the lobby. Had to call and have someone come let us in. Then was met with a deposit that was never mentioned anywhere when booking the room. No one was available to check us out when we were ready to leave. Dirty refrigerator. Microwave didnt work. No toiletries.

Comfortable and economical.

Didn't get much rest because of all the noise from other rooms and will not be back because everything is out of date

Quiet. Clean rooms. Good for the money.

TV had been removed from living area...just bare wires hanging from wall. Didn't stay as they would not give me another room.

The facility and staff were as expected. There were no shortcomings.

When arrived no one was at check in. But we heard two voices in the office chatting with door closed and sign placed.

The place was kind of ran down. Needs updating. Had a faint smell of weed. No room service. Walls and floors very thin. Person walking on the floor above me was very loud. Clerk wasn't in office that much. Door was always closed. She wasn't very friendly either. There was also no trash cans in the room. Bed was comfortable though. It was also very noisy. Someone had dog in their room that barked loudly . Everything got quieter the later it got.

You cant get any towels linin r anything,service. And when asked these items was told "this is and apartment" not to bad of a stay.. definitely not what i expected

Room was clean, ac worked well. Bed was ok but not great. Basically no service from staff.

Got there ti check in around 1030 pm and couldn't get into the lobby. Had to call and have someone come let us in. Then was met with a deposit that was never mentioned anywhere when booking the room. No one was available to check us out when we were ready to leave. Dirty refrigerator. Microwave didnt work. No toiletries.

Booked on the hotels.Com app and when we got to the Hotel, they didn’t have a room available! Waste of time.

Friendly and supportive staff.

Everything was wonderful! Extremely happy with the service, the accommodations, and the price.

Staff really, went above and beyond to make sure my needs for my room was met. Very professional, great customer service skills.

All in all, this level of “barely clean” seems to be the standard of most hotels I get on hotels.com unfortunately. I always have to clean before taking my things into a room. First, there’s carpet in the room. Anyone with common sense knows that public carpets are NEVER clean! Yet, I couldn’t understand why the kitchen and bathroom floors were black nasty! The photos below exhibit how I took a dingy bathroom towel and cleaned both floors. The fridge had stains as well as the stove. So, 3 bath towels, 1 complete container of disinfectant wipes, and 2.5 hrs later, I was able to bring in my belongings and finally get comfortable around 11 pm after a 10 hour drive. Then to too it all off, I was placed on the third floor and there is NO elevator!! Sucks that I’d broken my toe two days before and had to drag 9 bags up the stairs! The staff were beyond kind and professional! It just seems that this hotel could be so much more if it were cleaner. They should DEFINITELY explore hiring more cleaning staff. This was the only real complaint I had. It was quiet, located in a beautiful area that had lots of shopping and restaurants close by. If the room was cleaner, this would be a perfect place to stay!

The area