Extended Stay America Suites - Chantilly - Dulles

Terrible experience, room wasn’t clean, subpar customer service worst of all they scammed us out of money after getting our car towed overnight and the staffs reason was that we didn’t have a parking pass on our car, then after asking for a parking pass the morning after they said they didn’t use parking passes there, next time staying at a reputable hotel, lesson learned

The hotel was rated an 8 which was way overrated. I would give it a four at most. The room was clean but looked older and worn. Even though it is an extended stay hotel, you needed to go down to the front desk to ask for kitchen supplies (plates, glasses, silverware, coffee maker, etc). The room set-up didn’t allow us to watch TV in bed. The walls are thin as we could hear our neighbors all night long. The breakfast in the morning was your choice of a coffee with a granola bar, muffin or oatmeal. Unfortunately, no fruit or other breakfast options unless you purchased them from their pantry. It was convenient to an early morning flight at Dulles.

There was only granola bars and packaged muffins with coffee or hot chocolate. Really disappointed in breakfast. Was hoping for pancakes eggs bacon etc. Property was clean but had to park far from my door. Many people were hanging outside the entrance doors with loud music. Smell of pot was strong outside but not bad inside. Staff was nice but did not tell me i had another $50 charge to pay for deposit even after the room was prepaid for. They said they'll refund it after verifying the room is not tore up upon checkout. Alot of drug usage was going on in the parking lot. Honestly not bad for an overnight but sketchy and so disappointed in breakfast options (or lack thereof)

Could use more parking and updates.

This hotel is recommended a breakfast free but the breakfast was a complimentary and the worse one I’ve ever seen. Basically, it is drinks oit there, but a coffee is cold, no hot water. When I asked a hot water from a staff, she is a kind of annoying to do that.