Candlewood Suites Durham - RTP by IHG

Fatal desde antes de llegar porque supuestamente me cancelaron la reserva el mismo hotel , el día que llegue y después de haber hablado par de veces con el servicio de expedía aún así me cobraron un día en vez de todos los días de mi reserva , al día siguiente me bloquearon la tarjeta de la habitación xq obviamente me faltaba pagar el resto que no me cobraron nada más llegar y mala atención en recepción

Todo muy bien

The overall stay was good and the staff was pleasant, but I did experience some inconveniences that affected my experience. The biggest issue was having to change rooms three different times before getting one that was suitable. In my first room, there was standing water in the bathtub, a half-burned cigarette left in the shower, and human hair on the shower walls. After reporting the issue, I was moved to another room, but that room also had standing water and hair throughout the bed that appeared to be a mixture of human and pet hair, which I understand can happen at a pet-friendly hotel. I then had to go through another room change, which took about 30 minutes total walking back and forth and checking rooms. Thankfully, the third room was fine with no issues. I also noticed that I wasn't the only one experiencing problems, as some of my friends who checked in had issues with their rooms as well. Aside from the inconvenience of changing rooms multiple times, the stay itself was okay, but I do think housekeeping and room inspections could use more attention before guests check in.

Clean and comfortable room, pleasant and helpful staff, plenty of parking, and surprisingly quiet. The building is beginning to show some age but is obviously well maintained so we had no issues. We wouldn’t hesitate to stay here again.

Nice clean room