Homewood Suites by Hilton Durham-Chapel Hill / I-40

Amazing... Have stayed there several times.

This was our third stay and we will never stay there again! First we were on the the third floor in a suite which was roach infested! I notified the front desk and they said they were moving us to a suite with a balcony which they did move us but not to a balcony room which was okay. I got everything moved by myself as my husband was in the hospital after open heart surgery. I had not even unpacked when I saw a cockroach crawling across the kitchen counter! I immediately went to Walmart and bought roach spray and bait motels. At 2am there were earwigs spiders and cockroaches in my room! I left and went to the hospital and spent the night there.. That was on 8/10/26 our reservation was scheduled through 8/3 - 8/13 upon returning to the hotel with my husband on 8/10 my room key had been deactivated so I could not get into the hotel! I got my poor husband back into the vehicle and went to the front desk. I did make them aware of the roach infestation etc and requested that my reservation be canceled as of the next morning! Also I ran into another guest who also stated that they had also had to switch rooms due to non stop construction and roaches in their first room as well as them in their second room. I get the impression that they are very aware of the situation and they really don’t care! Also the pool was not usable for to a algae issue which I mentioned to them as well! I did report all of this to Hilton corporate and sent them pictures of the pool and the bugs!

When we first arrived our room had a non-working ceiling fan and AC that didn't get cooler than 71 even though it was set to 63 upon entering the room. However, they switched us to another room with working AC and fan. They were renovating the breakfast room so they said that it was to be served on the second floor as a "grab and go" style. But when we got there there was still construction tape around the second floor area but they went ahead and served a mediocre breakfast in the newly carpeted area despite not having time for the rug glue to dry. Not great communication between staff but they were very nice and accommodating.

Everything promises was there. Ok hotel stay.

This was an amazing trip. Homewood suites was great I love this place stayed here a few times in the past. We stayed 4 days place was very clean staff was awesome breakfast was delicious with lots of choices. Can’t wait to return again. Thank you so much to the amazing staff of Homewood Suites in Durham NC….