Red Roof Inn Durham - Duke Univ Medical Center

Bien

Aucun nettoyage ni service

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Booked a double bedroom understanding we wouldn’t have some amenities (like iron, hairdryer, and microwave), in-room However what was disappointing was that the lobby didn’t even have these on request. It’s not that expensive to get the most basic of amenities for your customers. A communal Iron and hairdryer can not cost more than $50. A used microwave, which would not only be nice for your customers but also your employees so they could heat up lunch, can’t be more than $30. These little things just show a cheapness and lack of care for the customer’s experience. In terms of cleanliness, it was ok. Surfaces and bed weren’t bad , floor was sticky. Oh and the policies they have, such as only 15 min in the lobby is off putting. I was hopeful staying here, and have had decent experiences at 2 star hotel, but honestly my experience here just made me feel like I should have spent a bit extra to stay at another hotel. Management needs to do better

We left right after checking in and paid for one night rather than actually staying there. The room door barely closed, the elevator was patched with duct tape, the hallway was dark and dirty, the towels looked like old rags, the attendent at checkin said we should park on the far side of the parking lot so we could see our car from the room, (like I should also be worried about my car!). We felt so umcomfortable, we just left and for a small amout more stayed in a hotel that was 1000% better. Fortunately the representative at Hotels.com was able to help us and even gave us some of the money back that we lost for the last minute cancellation. It is listed at about a 7, it should be as 1