Hilton Garden Inn Raleigh-Durham/Research Triangle Park

I

The staff didn't have the support they needed. We came to breakfast at 0930 but were told we could place one order because the cook didn't have time, as she was the only person and couldn't make pancakes and clean. The pool was supposed to be open but remained closed for the weekend. Otherwise, the staff were courteous and kind, from the front desk to the wait staff to maintenance and house cleaning.

nice towels comfortable bed and very convenient to highway

Check-in was slow even though no one else was checking ... one staff member ignored my wife; second one helped, but failed to give her a parking pass. (No one towed her car.) Cleaning staff entered the room on checkout day without knocking first. Hotel ran out of K Cups ... but could've fixed that with a trip to a grocery store. The TV guide system is terrible, bring your own or stay at a different hotel. The HVAC fluctuated between extremely loud to cool & off ... waking us up. By far, worst Hilton experience ever.

Staff was very accommodating and kind.