Clayton House Motel

I arrived late and was told there was a mandatory deposit. I paid it and was handed a key and a TV remote. I’ve stayed in low budget hotels before but this unlike any I had stayed at before. I tried to turn the heater on. It was a brand new unit but the electrical plug had not been installed. I went to the front desk around 8 am. Someone came in the office 10 minutes later. I told him I was unsatisfied and wanted my deposit back and a refund for the other three days. He said he could return the deposit but would have to ask the owner about a refund. There is a no refund sign in the office so I’m probably not getting my money back. I told the clerk about the heater and he said they should have told me about that. He said he could give my my deposit back but he had to go check the room first. He returned gave me the deposit and I left. I purchased insurance for my stay and when I tried to file a claim for dissatisfaction I had no pictures or documents so I wasted my money on that too. This was a learning experience for me. .

Good service nice staff,availability always...

The facility could be functional if it was maintained better 1) the air conditioner didn’t work 2) the tub drain was plugged we stood in water over our ankles while showering 3) the floor was dirty 4 ) the light bulb burnt out first night we was there 5 ) no comfort in the beds well worn out mattress

Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!!

First room i was put in had no air conditioning, they had it on full blast, but was blowing hot air. The picture hanging on the wall looked like somebody punched it as it was shattered glass. All in the frame, the bathroom was worse than anything I had ever seen. Honestly, the whole room looked like a jail cell. There was patches on the wall of missing paint holes in the wall, broken glass. The shower head was missing the actual headpiece. And when I walked in, the comforter to the bed, was a king thrown on a double bed. So it was laying all over the floor it was absolutely filthy and disgusting. I went to the front and advised them of this, and they placed me in another room upstairs. I went up there and as the room was a little better. As for no broken glass and the walls were actually painted this door had no locks on it. The chain lock was cut off and the slide lock. They had was missing. The piece that you slid into so as being a single female or anyone in that case, I felt extremely unsafe. In that situation, the air conditioning in this room also was blowing lukewarm air. I went to the bathroom and there was old. Soap in there from previous people and hair all over. There were dead bugs all over the floor it was awful. I had started looking for other hotels to go to as I felt extremely unsafe, and it was absolutely disgusting for cleanliness. The phone to the room kept ringing and someone kept hanging up. So I have a feeling this was a drug hot spot as well.