Extended Stay America Suites - San Jose - Downtown

There was plenty of parking.

Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.

I did not anticipate the location of the hotel to be as "questionable" as it was. The general appearance is run down, hallway carpets were dirty. Room amenities were sparse and at times non existent (i.e. 2 small bars of soap).

The staff was friendly and nice but there was a burner in the room that didn't work,. It is very dated, and just overall a low 2 star hotel.

Located downtown SJ on outskirt. VTA light rail across the street. Close easy access to 3 freeways (880 101 87). Park across the street and only 3 blocks away. Dogs allowed, close to Reed Street off leash dog park. Close to airport. Friendly staff from managrment to nite time security. I am temporary "living" here and feel at home. They supply all the basic Necessities for your kitchen and living pots pans ect..Jonathan, nite security, very polite. As a sibgle female I feel safe here even coming ho.e late after work.

The room was just like it was shown in the picture. It’s was clean and comfy. Has a studio kitchen, but anything you need for it you have to get from lobby. No ice machines on property, no vending machines. But what was the most important part of our stay was it was clean, and allowed my furbaby. No pups allowed, I will go somewhere else. We’d stay here again. Staff was really nice

When you pull in there’s homeless roaming the parking lot. They are drinking and clearly using drugs, the cops even showed up at one point and didn’t even kick them out. It smells like cigarettes and weed in the halls and there is no ice machine. The inside of the room was clean and if you don’t have to leave your room just stay inside. My fault for not checking the area but it’s ghetto to say the least

Convent to Transportation and kitchen made it easy to place snacks.

When we arrived, we saw that the gate to the parking lot was broken and wide open. There were three police vehicles with lights on arresting people in the parking lot. Also there were cars parked in the parking lot and people were living out of them. There was a lot of foot traffic in and out of the hotel, possibly it was a temporary housing vendor for low income? Our room and the hotel smelled of smoke. There were several bugs in our room and no shampoo or soap. We also saw someone vaping while at the front desk for check-in. My young daughter and I didn't feel safe or clean at the hotel so we decided to leave instead of stay the night. We were assured we would get a full refund, but they didn't follow through with that. I am extremely disappointed and would not recommend.

Very dirty and unkempt. There's really not a breakfast. Just coffee and some wrapped things like granola bars. It's a rough part of town and they have security gates, but one of them was just open the whole time I was there. It seems to attract ... interesting people.

Where do I start... The only good thing at this hotel was the front desk stuff. They were super polite and apologetic of the hotel's condition. It seems this hotel caters to homeless population that stays there long-term. Why they also rent out the rooms to guests daily is beyond me. We initially paid for 5 nights as we needed the accommodation in the area but ran away the very next morning. That there was garbage strewn out in the coridors and bad smell in the hallway was, I thought, tolerable. But our room (#146) had foul smell, like garbage, and it did not go away even after airing it out. Shower barely got warm and the noise was intolerable: it continued through the night and there was also something going off at 1am right in front of our room in the hallway. I was terrified. I've rarely had such bad experience. The nail in the coffin was two cockroaches that were roaming in our living room in the morning so we ran away almost screaming vowing never to return. This hotel needs help!

First of all it was filthy. Huge stains all over all over the carpeting in the Halls I mean stains everywhere it makes you wonder when the last time was they actually thoroughly cleaned those carpets. The bedding in the room was stained not the sheets but the Duval on the blanket. Drug dealers in the parking lot. Police activity. Absolutely will never go there again I can't believe a comfort in Extended Stay was so awful. Maybe the worst place I've ever been in my life.

This place is literally filthy, trash everywhere, the entire property smells. I have never seen a place like this. In other words “the worst place ever” They put me on the 3rd floor, 3 doors before the emergency exit, an emergency exit that was blocked by a trash mountain.

No running water and cockroaches everywhere in room

Sink did not drain, no shampoo, smell cigar inside the room,

Room had a lot of roaches dead and alive. All throughout the room. Even in the bed.

Sketchy area, hotel dirty. Coacheoach seen in bathroom. Only give you a bar of soap for the shower . Poor

When we arrived, we saw that the gate to the parking lot was broken and wide open. There were three police vehicles with lights on arresting people in the parking lot. Also there were cars parked in the parking lot and people were living out of them. There was a lot of foot traffic in and out of the hotel, possibly it was a temporary housing vendor for low income? Our room and the hotel smelled of smoke. There were several bugs in our room and no shampoo or soap. We also saw someone vaping while at the front desk for check-in. My young daughter and I didn't feel safe or clean at the hotel so we decided to leave instead of stay the night. We were assured we would get a full refund, but they didn't follow through with that. I am extremely disappointed and would not recommend.

Room was dirty, carpet filthy and stained. Cockroaches in the room and bathroom. No trashcans available in the room. Bathroom was dirty, stained and didn’t work (water tank didn’t filled up). Leaking shower.

Very dirty- hallways smell like urine and other strong smoke of a certain substance Lots of people hanging out in the parking lot doing drugs. Screaming inside of one room and loud inappropriate noises coming out of another Felt very unsafe for me and my daughter. The only positive was that the staff was nice and helpful

Where do I start... The only good thing at this hotel was the front desk stuff. They were super polite and apologetic of the hotel's condition. It seems this hotel caters to homeless population that stays there long-term. Why they also rent out the rooms to guests daily is beyond me. We initially paid for 5 nights as we needed the accommodation in the area but ran away the very next morning. That there was garbage strewn out in the coridors and bad smell in the hallway was, I thought, tolerable. But our room (#146) had foul smell, like garbage, and it did not go away even after airing it out. Shower barely got warm and the noise was intolerable: it continued through the night and there was also something going off at 1am right in front of our room in the hallway. I was terrified. I've rarely had such bad experience. The nail in the coffin was two cockroaches that were roaming in our living room in the morning so we ran away almost screaming vowing never to return. This hotel needs help!

Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.

The staff was friendly and nice but there was a burner in the room that didn't work,. It is very dated, and just overall a low 2 star hotel.

The hotel itself was nice, but the noise at night was terrible and did not sleep. People partying in lower level hallway until 1 am. Loud engines reving with music blaring in parking lot way into early morning hours. Called front desk to complain, but problems continued.

This is a no-frills hotel chain, so we were prepared for the lack of amenities. We were only there for one night, and it was fine. This was a last minute reservation, and we felt the value for the price was adequate. The location was good for our purposes, easy in and out, not too far from freeway. Despite looking like a hide-a-bed, the bed was actually comfortable. Shower was hot, though the faucet did have a steady drip after shut-off.

The room was just like it was shown in the picture. It’s was clean and comfy. Has a studio kitchen, but anything you need for it you have to get from lobby. No ice machines on property, no vending machines. But what was the most important part of our stay was it was clean, and allowed my furbaby. No pups allowed, I will go somewhere else. We’d stay here again. Staff was really nice

A lot of coming and going all day long. Arguing inside of rooms. Stained towels.

We had to wait 45 minutes after check in room because it was not ready. Instead of 2 queen beds we got 1 king and a sofa bed, which was no comfortable and not enough pillows. Went to get some breakfast at 8am no more coffee all we got was muffins because I asked if they had anything in back.

I was put on the first floor right next to the exit or stairs not sure doors slamming all night even when I had the ac fan and the kitchen fan on other then the noise too expensive for the cost

The children did not stop playing in the room above ours until 11:30pm. Noise and running until they settled down at 1130pm.

Services was great

Staff were amicable. Quick check in / check out. Room was clean, little musty. Shower needs some TLC. Located in a fairly decent place with access to amenities and stores within few min drive. Plenty of parking in the lot, secured by gate.

Had to leave after 1 day and management refused to refund 2nd day which was paid. Horrible customer service. Horrible. Was seemingly a magnet hotel for drugs and prostitute population of san jose.

Room smells old , hot water didn't work we had to leave and the building is smelly like homeless kind off , not recommended but the front desk is very helpful and nice

The manager and the staff were super nice and accommodating, and the place was very sweet and it was a good location near downtown. It was a good environment and it was a very nice stay!

Was unable to check in due to limited check in times. Refund isn't available until a manager is able to approve. Website doesn't start the limited check in times.

The parking lot and surrounding area was full of vagrants and suspicious individuals. There were cars overflowing with personal property parked on site and children riding their bikes straight out of the hotel. The rooms were mediocre at best. I checked in, decided I did not feel safe staying as a solo traveler once I saw my room, and immediately checked out. The front desk attendant was kind and apologetic, and did issue a refund, which I was not expecting. This property felt more like a local apartment complex than a hotel.

The front were very helpful , I had questions at different times both persons on the front desk help me out

Arturo Trejo the manager was very helpful! Had an issue with my hot water he switched me rooms and everything was good 👍

Very dirty- hallways smell like urine and other strong smoke of a certain substance Lots of people hanging out in the parking lot doing drugs. Screaming inside of one room and loud inappropriate noises coming out of another Felt very unsafe for me and my daughter. The only positive was that the staff was nice and helpful

The parking lot and surrounding area was full of vagrants and suspicious individuals. There were cars overflowing with personal property parked on site and children riding their bikes straight out of the hotel. The rooms were mediocre at best. I checked in, decided I did not feel safe staying as a solo traveler once I saw my room, and immediately checked out. The front desk attendant was kind and apologetic, and did issue a refund, which I was not expecting. This property felt more like a local apartment complex than a hotel.

We were in town for a convention. We got to the parking lot and did not want to get out of the car. People everywhere loitering, kids throwing stuff running around no adults. There were some but looked like they were just looking to buy or sell drugs, asking for spare change and looking like we were imposing in the area by being there. Should have turned around at that time but I'm thinking maybe inside was better. Check in and head to the room, we pass a dirty stained matress against the wall next to our room door. Get in the room there's holes in the couch that i was suppose to pull out and sleep on, room was so dark no lighting but one lamp, writing on the walls. I didnt inspect the kitchen or bathroom. At this time the kids were freaked out and i was mad the pictures on the site basically lied. We walk right back out and say we do not want to stay there. Right in front of the manager we get threatened by some kids walking out of the elevator, no one says anything. The traffic in and out while we check out was so heavy, non smoking yet people smoking everywhere, loud yelling/ fighting in the building. We were told that we may not get our money back but wont know for at least a week. I just wanted to leave. It was NOT safe at all in the rooms or outside. It was like housing projects from movies. Obviously had tons pf people living there that had no where else to go. We get back to the car and there's a lady looking under the cars looks clearly on something. Just n

Located downtown SJ on outskirt. VTA light rail across the street. Close easy access to 3 freeways (880 101 87). Park across the street and only 3 blocks away. Dogs allowed, close to Reed Street off leash dog park. Close to airport. Friendly staff from managrment to nite time security. I am temporary "living" here and feel at home. They supply all the basic Necessities for your kitchen and living pots pans ect..Jonathan, nite security, very polite. As a sibgle female I feel safe here even coming ho.e late after work.

The location was terrible parking lot was full of homeless people, junk cars were on the parking. When I arrived police was busy to handcuff a man at the parking. There is no free breakfast it is a big lie only coffee with no milk. Roaches were freely walking around the kitchen cabinets. Stay away from this hotel it is not safe.

Room was just crap and area sketchy. Ladies of the night all over the parking lot

Checked in at 6pm and there was no one at the front desk to help me for 45 min, the security guard had to call someone. The hotel description claims free breakfast which is a lie. They had no coffee but gave me directions to the local 7-11. The area is a ghetto, lost of homeless people around and the hotel gets the overflow of homeless at night. Skip this greedy corporate dive!

When you pull in there’s homeless roaming the parking lot. They are drinking and clearly using drugs, the cops even showed up at one point and didn’t even kick them out. It smells like cigarettes and weed in the halls and there is no ice machine. The inside of the room was clean and if you don’t have to leave your room just stay inside. My fault for not checking the area but it’s ghetto to say the least

Sketchy area, hotel dirty. Coacheoach seen in bathroom. Only give you a bar of soap for the shower . Poor

When we arrived, we saw that the gate to the parking lot was broken and wide open. There were three police vehicles with lights on arresting people in the parking lot. Also there were cars parked in the parking lot and people were living out of them. There was a lot of foot traffic in and out of the hotel, possibly it was a temporary housing vendor for low income? Our room and the hotel smelled of smoke. There were several bugs in our room and no shampoo or soap. We also saw someone vaping while at the front desk for check-in. My young daughter and I didn't feel safe or clean at the hotel so we decided to leave instead of stay the night. We were assured we would get a full refund, but they didn't follow through with that. I am extremely disappointed and would not recommend.

Very dirty and unkempt. There's really not a breakfast. Just coffee and some wrapped things like granola bars. It's a rough part of town and they have security gates, but one of them was just open the whole time I was there. It seems to attract ... interesting people.

The location was terrible parking lot was full of homeless people, junk cars were on the parking. When I arrived police was busy to handcuff a man at the parking. There is no free breakfast it is a big lie only coffee with no milk. Roaches were freely walking around the kitchen cabinets. Stay away from this hotel it is not safe.

Checked in at 6pm and there was no one at the front desk to help me for 45 min, the security guard had to call someone. The hotel description claims free breakfast which is a lie. They had no coffee but gave me directions to the local 7-11. The area is a ghetto, lost of homeless people around and the hotel gets the overflow of homeless at night. Skip this greedy corporate dive!

They said breakfast included Coffee and snack bars that's all the have Cold coffee

We had to wait 45 minutes after check in room because it was not ready. Instead of 2 queen beds we got 1 king and a sofa bed, which was no comfortable and not enough pillows. Went to get some breakfast at 8am no more coffee all we got was muffins because I asked if they had anything in back.

Very dirty and unkempt. There's really not a breakfast. Just coffee and some wrapped things like granola bars. It's a rough part of town and they have security gates, but one of them was just open the whole time I was there. It seems to attract ... interesting people.