泰森斯科納希爾頓花園飯店

I didn't like that I had to pay for parking. The exit when inside the garage is so narrow. It is terrible. I can see people hit the corner all the time.

After a long day of work, i came back to a 90 degree hotel room with a malfunctioning ac unit. One of two elevators were in service and each way up and down 8 floors was a very long wait.

Great hotel and amenities. The shuttle was super convenient to get back and forth from the metro station. Staff was friendly and attentive.

Did not like how they charge extra for parking. There was sign at the counter "parking is 15 dollars a night" but the receptionist did not tell me that it also applies to guests. I had already parked my car in the garage and it was too late to find free parking. I believe it's stupid business why not just add it to the cost of stay so it's hidden. With a sign like that which I have never seen even in a dirt cheap hotel not to mension a hilton.

Good & clean & newer for price. Nice staff. Good amenities for quick travel. Good location. Difficult parking garage.

1 of the 2 elevators wasn't working, so the wait time was a little longer than idle. We had cups in our room for the coffee maker, but would have liked to have a couple of water cups as well. We have stayed here several times in the past, very convenient to Wolf trap.

This was one of the worst hotel stays I've ever had. One of the hotel elevators was broken during my 3 day business trip. The other elevator took almost 15-20 mins to come each time and I was on the 8th floor. I had to take the stairs a few times because the elevator was causing me to be late. It was also very warm in the hotel in the hallways like the air was not working. You also can't take the stairs to the parking deck, it stops on the main floor, which makes no sense, so I had to wait long periods again, when I wanted to get my car after I had to go to the main floor. It was so agitated and frustrated each time I had to get on the elevator or try to get my car. I will not stay at this hotel ever again and do not recommend it. It needs updating.

Off the highway, quiet location - close to a LOT of shopping and restaurants. Somewhat older hotel, street parking available but crowded - underground parking $15 per day but a very tight entrance.

The hotel was amazing and the shuttle service to amd from the CapitoOne Hall was greatly appreciated by friends and I. Our room was clean and comfortable and a warm welcome at checkin. I highly recommend this hotel.

Why charge a paying customer for garage parking when there's no parking available

Upon check-in desk clerk kept reiterating problems with system and room to me but not to woman who just checked in, in front of me? Very odd. Room was NOT cleaned. Hair all over toilet and floor in bathroom and on the towels. Disgusting. Pins and Bobby pins on the floor carpet in front of dresser where you walk. Worst thing was AC, it was 78 degrees so we turned AC DOWN and waited and waited it went up to 79 and felt as if it was just the fan on. Went and told him and he never said sorry, he tried telling us that’s normal?? We demanded another clean room with working AC. Next room was clean, but the AC thermostat in this room is on a motion sensor and it doesn’t come back on until you wave or walk in front of it. So when you’re sleeping all night and wake up sweating because the air has NOT turned on at all, it’s not a very pleasant stay. I would NOT recommend this hotel at all.

The parking garage was tight, the room looked clean until we saw some brown stuff by the vent which we avoided and the bathroom ceiling had strands of hair. There were hair on some of the towels. The bathroom floor was peeling and more hair was in the shower. The one thing I can say was the beds were comfy and room was nice and cool. Oh and we went to eat at the restaurant for breakfast and they had difficulty making sunny side up eggs so I said scrambled is fine. I think I was suppose to get three eggs but I think I was only given 1 maybe 2. I asked for white toast they gave me wheat. I was suppose to have regular potatoes but I ended up getting tater tots. My daughter wanted pancakes and it sounded like they did not know what to do but it was on the menu. She was suppose to get bacon and potatoes too but that never happened and we had less than an hour now to check out. I did not bother saying anything. Oh and the lady was nice but was on her phone the whole time even when we were talking to her. We were the only ones there.

I had to switch rooms twice in one day due to bugs. I stay at the same property all the time, the staff is amazing but it always seems to be an issue with something in the room . Either it’s the ac, the refrigerator, the water presser, the tv and now ants. I was told to stop having food in my lol but it’s a hotel room. Regardless If my food was out for 10 mins or 10 hours it shouldn’t matter because there shouldn’t be bugs in my room.

Very clean hotel

This had easy access to everything in Tyson's Corner and McClean that we had planned for the weekend. My room was clean, the elevator worked, and the bed was comfortable. There were really no complaints. When I checked in on Thursday, they said I would get housekeeping every other day. I checked out on Sunday and didn't have housekeeping once. I got a late checkout on Sunday, they gave me one hour. Housekeeping came 3 times in that hour, but we were trying to maximize the time in the room since we had hours before our last soccer game. Parking in the garage was an extra fee, but I was able to find parking within 2 blocks each night. There was also a washing machine and dryer available which was great to clean the uniform each night.

We had a small ant explosion in the room on our final day, apparently drawn by food in the room and trash solely from the prior evening

It was very clean

Clean property; helpful staff

Clean

Ants in the room when I stayed. Guest services switched my room right away, but this was a first I have seen this here.

There was a lot of noise coming from the AC in our room! It sounds like a water drops from a water tank or the AC itself. The AC was keep turning off every few minutes and you need to get up from the bed so the sensor can be activated to turn on the AC again (it can’t be controlled grim the AC controller). Just imagine that we had to do this 3-4 times every hour. The maintenance and the hotel manager didn’t fix the issue. They didn’t change the room as the hotel was fully booked. Will never stay in Hilton garden inn again. It was a terrible experience

The AC wasn’t working half the night and the key card didn’t always activate the elevator.

Only complaint was the shower was lukewarm

The room was great. One thing is that the drain in the shower was draining snowly so you take take a shower you stand in a puddle a few inches deep.

Good and comfortable place. Free wifi is extremely slow, not enough for video calls, you have to pay if you want higher speeds to use for work .

Room way to hot the have it set it comes on every 20 minutes then off for 15 minutes if they would un-set the air / heat systems and let guess regulate it would be better I know there trying to save money but be careful if you get a asthmatic or COPD or a person with lung problems it’s going to be a lawsuit waiting to happen I would highly caution it

NO hot water in the shower! You get dial up speed internet for free, or pay for “normal” WiFi

The AC unit in the room was really loud when it kicked on and woke us up each time.

The air conditioning didnt work properly in our room. The bed wasn't very comfortable. We had very little water pressure in the bathroom sink. Overall our stay was ok. But definitely could've been better. I will say the staff was always very friendly

Nice—quiet and clean room. Couldn’t figure out how to get the room cooler though. Set the thermostat on 65 but it seemed to just run the fan all night. Great coffee in the lobby every morning!

Person at the counter was mean, I was in the line and I saw how she treated the person in front of me, and when it was my turn she was the same, so, that means she is always like that, usually the persons at the counter are the most courteous, and when i was checking out 4 hours later, she said I can't check you out 'til tomorrow, 1st time somebody says to me that they can't check you out. I just told her "do it tomorrow" and left the hotel, it's a nice and clean hotel but with this person everything is bad.

The two front desk associates provided outstanding customer service. Check-in was seamless and simple. They were very friendly and professional. I will definitely return to this property in the future.

Checking in was pretty easy and the staff was friendly and cooperative. Checking out was not. I asked for an itemized receipt for the charges billed to the room, and the woman was nothing less than hostile about it. She was clearly having a dispute with another guest before I walked up and somehow that transferred to me. Should I have the need to book in the Tyson's area again, I will try another hotel.

Hotel overall was clean. Rooms were decent.parking was a little difficult. Staff is unbelievably rude and difficult. Walked in on a staff member female Indian descent terribly rude to another customer, in front of other customers. When I called down that same Indian women was incredibly rude towards me asking for something so simple. Get rid of her !! I wouldn’t be surprised if more reviews of her service pops up

Terrible hotel my room air condition thermostat is broken the room got really cold around 3am I called the front desk and a very mean lady answered there is nothing I can do for you no maintenance now. The parking is not free and the front desk operator told me your car will not fit on our parking. What a mess is that hotel.

My boyfriend & I were staying for the weekend & the room was in my name. He went to McDonald's at night & tried to come back inside but the front desk guy REFUSED to let him in cuz he forgot the room #. He had my last name obviously & the guy said I wasn't staying there & to get off the property or he'd call the cops. After walking all over Tyson's from hotel to hotel, returning to the property a 2nd time & being turned away & threatened with the police, he continued walking & ended up getting poison ivy. Finally after 3hrs he returned a 3rd time, got shooed away, THEN the guy waved him over. My bf was scared thinking the cops were there so was hesitant until the guy came out SAYING HE MADE A MISTAKE & I had been there all along. We got almost no sleep that night. I was worried & he was stuck outside. I wish I remembered his name, but the night front desk agent is the reason for my poor review. I hope other guests are treated better and not as unlucky as we were.

Great team at reception desk, very helpful

Maryam was awesome. She checked us in early. She was welcoming, professional, helpful and very kind. I was very impressed. Property was clean and nice quiet stay.

Hotel was very nice but check in and check out customer service was terrible. I always stay in Hiltons and this was probably the worst service I have ever experienced.

I had an amazing experience with the front desk personnel. We were greeted by a young lady (Sarah?) that was very welcoming and professional, then next day there was another young lady (from Afganistan?) and she was super helpful and going out of her way to meet our needs (extran blanket, shuttle service, water ... and the last day there was a gentleman that was also super nice and professional. I am impress with your service, finding people like this, that would make me feel like at home is a very special thing. Thank you!!! :) pawel gajer

The location was great with easy access.

Staff was great. Place was clean and comfortable Very convenient location

It was okay…close to Tyson’s shopping mall and located in quiet area

Very close to Tysons corner.

Great location. Very clean.

Nice location to freeways and restaurants.

Quiet area and conveniently located for shopping and business

Convenient location.

Close to dining and shopping

Nice hotel convenient to Wolf Trap.

Breakfast was too slow. We just skipped it and went elswhere.

It was a good stay. The room was clean and bed was comfortable. Only negative was that we were given a room that was still occupied. We were quickly reassigned to another room. The food in the dining room for dinner and breakfast was average at best. We did like the hotel location overall.

The room was comfortable! The bed was great, our accessible bathroom was very spacious, which was great! We went to the restaurant & bar for dinner & drinks upon arrival. I ordered a drink from the menu & was told they didn't have it. I ordered a soda instead & the guy brought me an unchilled mini can of sprite & a cup of ice. That can barely hit the halfway mark on the cup! The food however was decent. I had the smoked brisket flatbread, was really good. Breakfast was good too, however, the person who checked me in, failed to give me my voucher, so we had to go to the front desk to get our voucher. Come to find out, we weren't alone! The person at the front desk dropped that ball! Service was good otherwise!

The front desk with only one person made the wait long. Breakfast charge high with no free continental available. Otherwise friendly and comfortable

Front desk was awesome ,food at restaurant was bad cold and tasteless, waiter was very helpful and professional

Super quiet - which is what I needed. Bar food was ok, only a short walk from the metro. Breakfast choices very limited.

The hotel section was good. But breakfast attendants were completely devoid of any training They were unfamiliar with their menu. We had to show them the menu availability to stop arguing. Waffles were cold. Bacon & potatoes old.

It is a nice facility, however there is room for improvement in the breakfast food. Also, they are charging $3 for a bottle of water which cost only 20 cents. It will be a great good will if they can offer atleast two free bottle of water per night

The hotel was very nice. Room was clean and spacious. Only thing I was not a fan of was their breakfast. It was part of my room cost and I only ate there once.

Breakfast so bad