Comfort Inn Winchester

The lady at the front desk, who was brand new and left all alone, was the only member of the staff who actually tried to give customer service. I commend her for not walking out, honestly. My room had not been cleaned before we were assigned to it. Not ideal when arriving with children for a cheer competition, but fixable. No, they had no cleaning staff on site to clean while we went to dinner. Instead i was sent to another room across the hall, which was occupied! I go back to the desk, get ANOTHER room, that's ALSO OCCUPIED!! On the fourth try they got me in a room that was clean and not in use. I was not comfortable staying, but i didn't have another option. When i was finally able to speak to a manager the next morning, i got a list of excuses for all the insanity. The insult to the injury was that the whole reason we stayed there to begin with was for the pool and it was closed. I had checked the reviews and information ahead of time, it was not noted even though the signs on the doors were clearly not new. The manager did end up giving us a small discount for the trouble, which continued later in our stay, but initially tried to use us having booked through Expedia as a reason he wouldn't be able to do anything for us. The only redeeming part of that stay was having dinner at DJ's steakhouse bar and grill across the exit.

Hotel was extremely clean. The staff was sweet. However, if you book for the pool, pool is closed and being used for storage.

The pool is closed, no repair date in site. The breakfast was horrible Was there for 3 nights, every day i had to get my key reactivated

Lobby was blocked off had to use side door

Did not have a pool. Haven’t had a pool in years. Room was dirty. Mattress was caving in. The pictures can not be from this hotel. Ended up not staying there

Good people work here. No worries that gym and pool temporarily closed... likely opening soon. Conveniently next to 24 hour gas station.

1st room we were given, the tub was horrible. It looked like it had not been cleaned in days. We were moved to another room, it was fair. The lamp shades and curtains had stains and the toilet seat was loose. The pool and gym were not open for use. Breakfast was a joke, there were only a few items offered. There was hardly anyone around if you needed something and you couldn't call from the room, the phones were not working.

The only rooms available were on the third floor. The pool was drained and pool area was used for storage. The continental breakfast was very limited. The first floor,lobby ,and breakfast area air conditioner was broken. The room I had was clean and comfortable though. Apparently the franchise owner isn't putting any money back into the property.

We stopped here on our way home. Checked in. Went to the room. I always check for bed bugs first. As i am moving the mattress up i find a syringe and a baggie under the mattress. There was filth under the night stand. We went to the front desk and were changed rooms. The next room was checked. The curtains were broken but was still dark. The remote had no batteries. After getting batteries the remote still did not work. After changing remotes finally worked. After this the clerk begins to tell us how the owner and corporation dont really care about the hotel. It has been 4 years the pool has been not working and they keep telling them any day now. I would NOT recommend this place to stay if it was the last place to stay.

Wasn't told the pool wasn't working, some man kept knocking on our door after midnight and the desk wouldn't do anything about it, had to ask for towels and for the room to be cleaned

Unfortunately trash had not been emptied. I cleaned bathroom floor tracks left on floor. Shower handle loose hard to make it work. Bathtub was orange looked as though must have had decals were removed and now stains left.

Although the property/units need some updating, our room was VERY CLEAN, the bed was super comfortable and the shower was excellent with really hot water and strong pressure. We just spent the night while traveling and ate breakfast before we left. We would definitely stay again when traveling through the area.

The lobby was clean, front desk staff friendly, check in was easy. The room was just ok. The sheets and comforter were clean, the bed was comfortable. The room was quiet and we slept great. However, there were holes in the walls that needed patched, the toilet paper holder was coming off of the wall, there were 2 bars of used soap in the shower, a pack of old coffee in the coffee maker. Not deal breakers, but definitely could use some upkeep.

We had driven through the night from KC. No sleep. We did a little sightseeing in the area. Our check in time was 3 pm. We were so exhausted. At 1:00 we went in to see if we check in early. The room had just been cleaned. Everything was clean, fresh smelling. The mattress and pillows were perfect with crisp bedding. We slept for 4 hours. Found a local place for dinner. Slept 9 more hours. It was a lovely, restful

This was the second time we’ve stopped here this year. It’s the perfect halfway respite between our home town and our destination. Very clean and comfortable. We will tag this as a regular stop on other trips.

Very clean

1st room we were given, the tub was horrible. It looked like it had not been cleaned in days. We were moved to another room, it was fair. The lamp shades and curtains had stains and the toilet seat was loose. The pool and gym were not open for use. Breakfast was a joke, there were only a few items offered. There was hardly anyone around if you needed something and you couldn't call from the room, the phones were not working.

Room was not very clean, blankets were damp, bathroom was nasty, sink didn’t drain.

Dirty, dirty and dirty! There was a used washcloth in the shower and it was still wet. Dirt all over the floor. The pictures on the website is not how the hotel looked.

We stopped here on our way home. Checked in. Went to the room. I always check for bed bugs first. As i am moving the mattress up i find a syringe and a baggie under the mattress. There was filth under the night stand. We went to the front desk and were changed rooms. The next room was checked. The curtains were broken but was still dark. The remote had no batteries. After getting batteries the remote still did not work. After changing remotes finally worked. After this the clerk begins to tell us how the owner and corporation dont really care about the hotel. It has been 4 years the pool has been not working and they keep telling them any day now. I would NOT recommend this place to stay if it was the last place to stay.

Although the property/units need some updating, our room was VERY CLEAN, the bed was super comfortable and the shower was excellent with really hot water and strong pressure. We just spent the night while traveling and ate breakfast before we left. We would definitely stay again when traveling through the area.

One night stay to visit Claireborne farm. Comfortable, quiet , clean had everything we needed.

The room was clean, the beds were extremely comfortable. Great coffee and breakfast. Easy check in and out. Right off I-64 yet very quiet.

We had driven through the night from KC. No sleep. We did a little sightseeing in the area. Our check in time was 3 pm. We were so exhausted. At 1:00 we went in to see if we check in early. The room had just been cleaned. Everything was clean, fresh smelling. The mattress and pillows were perfect with crisp bedding. We slept for 4 hours. Found a local place for dinner. Slept 9 more hours. It was a lovely, restful

For the price, exceeded my expectations. Comfortable, safe, not in too terrible of shape, decent breakfast.

Overall the hotel was great for the one night we stayed. The only thing I would recommend for this hotel is to put handicap people on the first floor and not the third floor because if a natural disaster happened the handicap people wouldn’t be able to get down to the first floor and my husband is an amputee so that would be really hard for him. Other than that room was clean and it was quiet.

Was clean and beds were comfortable

The place was convenient to our travel plans. The room was adequate but could have been freshened- dusty. Only one ice machine functioning- we were able to stay on that floor as there were only 4-5 others there. Room greatly in need of upgrades.

Old and dirty. Too much for such an old hotel. The breakfast was all packaged sweets and some bagels or toast or waffles. All carbs. No eggs, sausage, etc. Wanted some more bedding for one of my children, and was told no extra bedding. How do you not have extra bedding. Then asked if they had a little shop with some pepto bismol, and was told the gas station is across the street. If it wasn’t 9:30 at night and it wasn’t for my husband who was sick, I would have thought of that myself. Not worth the money.

The interior was quite pleasant. I was completely satisfied!!! Comfortable bed and nice room. Heat worked really well. 😊 Only observation that detracted from this motel was the trash and litter in parking area and on grass

We paid up front for our hotel. Booked a few weeks out. We had car trouble on our 12 hour trip. We finally got there at 6 a.m. She said she canceled our reservation as well as added a penalty. I expalined the situation and she said, "not my problem". Even if that is your policy to cancel someone even though they paid in full, you need better customer service. We were left stranded and in another time zone. A softer word and maybe some empathy would have gone a long way. We couldn't believe how rude this woman was. My friend was upset because of the way she was talking to me and told her off. She started to cuss him out and acted even more unprofessionally. She said she was going to call the cops. He was upset but he had every right to be. We asked her to call her manager but she said she didnt want to hear from him and rolled her eyes. I've been in customer service for a long time and I know she could've handled that some other way but she seemed to enjoy stirring the pot. We ended up finding a super 8 that was able to accommodate us. As I'm writing this I am realizing there is no way to to put into words how this made us feel. She could just talk to us however she wanted and she knew she held the power and all our money. I left in tears.

The lady at the front desk, who was brand new and left all alone, was the only member of the staff who actually tried to give customer service. I commend her for not walking out, honestly. My room had not been cleaned before we were assigned to it. Not ideal when arriving with children for a cheer competition, but fixable. No, they had no cleaning staff on site to clean while we went to dinner. Instead i was sent to another room across the hall, which was occupied! I go back to the desk, get ANOTHER room, that's ALSO OCCUPIED!! On the fourth try they got me in a room that was clean and not in use. I was not comfortable staying, but i didn't have another option. When i was finally able to speak to a manager the next morning, i got a list of excuses for all the insanity. The insult to the injury was that the whole reason we stayed there to begin with was for the pool and it was closed. I had checked the reviews and information ahead of time, it was not noted even though the signs on the doors were clearly not new. The manager did end up giving us a small discount for the trouble, which continued later in our stay, but initially tried to use us having booked through Expedia as a reason he wouldn't be able to do anything for us. The only redeeming part of that stay was having dinner at DJ's steakhouse bar and grill across the exit.

An employee keyed into our room at 11:00 at night unannounced. Cigarette burn in comforter, no hot breakfast, no pool. Staff was unapologetic

The front desk clerk, Marina, was excellent. She went above and beyond what was expected to make sure we got the room we wanted. Would stay there again.

Staff was not very kind, when asked for xtra towels or coffee were treated like we were an inconvenience or a bother.i understand they were short staff but still...

Location off interstate nice. Elevator ancient & a bit worrisome. Roof in process of being redone so limited parking. Staff, however, very efficient & room comfortable for a couple of weary travelers.

For anything that was needed, including check-in, the staff had to be hunted down on the floor. Found the front desk clerk in the laundry when trying to get another towel for the am. Morning breakfast was essentially non-existent. No one was at the front desk again in the am. Hotel was old and needed many improvements

I was bummed that the pool was closed, but the hotel is nice. The staff was very friendly and the room was very nice. Comfortable bed, large bathroom. Definitely will stay here again!!

My mom left the room five minutes before I did, took the room keys, and turned them in before I left the room. I take responsibility for that. BUT, weird front desk guy was in my room, FULLY INTO THE ROOM TO THE BEDS, without knocking, within one minute of her laying down the keys and he did not want to leave once he realized he and I were alone in the room with a closed door. He came in fast, looking for something— me? A hidden camera? The tip I’d left for the cleaning person? Anything I might have forgotten? I don’t know but it was scary and he’s disturbing.

Desk person was so unhelpful and unwilling to problem solve. Terrible attitude. Slovenly looking. We ended up having to move to a different motel.

One night stay to visit Claireborne farm. Comfortable, quiet , clean had everything we needed.

The room was clean, the beds were extremely comfortable. Great coffee and breakfast. Easy check in and out. Right off I-64 yet very quiet.

This was the second time we’ve stopped here this year. It’s the perfect halfway respite between our home town and our destination. Very clean and comfortable. We will tag this as a regular stop on other trips.

Location off interstate nice. Elevator ancient & a bit worrisome. Roof in process of being redone so limited parking. Staff, however, very efficient & room comfortable for a couple of weary travelers.

Good people work here. No worries that gym and pool temporarily closed... likely opening soon. Conveniently next to 24 hour gas station.

The place was convenient to our travel plans. The room was adequate but could have been freshened- dusty. Only one ice machine functioning- we were able to stay on that floor as there were only 4-5 others there. Room greatly in need of upgrades.

The interior was quite pleasant. I was completely satisfied!!! Comfortable bed and nice room. Heat worked really well. 😊 Only observation that detracted from this motel was the trash and litter in parking area and on grass

The room was clean, the beds were extremely comfortable. Great coffee and breakfast. Easy check in and out. Right off I-64 yet very quiet.

The pool is closed, no repair date in site. The breakfast was horrible Was there for 3 nights, every day i had to get my key reactivated

For the price, exceeded my expectations. Comfortable, safe, not in too terrible of shape, decent breakfast.

Disappointed the pool was closed. Free breakfast was great!

The room was clean and comfortable. Breakfast was well stocked. I would stay there again.

This hotel is a good hotel to stay in. Didn’t like that the continental breakfast wasn’t really anything to choose from. Need to upgrade the hotel just a little bit.

1st room we were given, the tub was horrible. It looked like it had not been cleaned in days. We were moved to another room, it was fair. The lamp shades and curtains had stains and the toilet seat was loose. The pool and gym were not open for use. Breakfast was a joke, there were only a few items offered. There was hardly anyone around if you needed something and you couldn't call from the room, the phones were not working.

The only rooms available were on the third floor. The pool was drained and pool area was used for storage. The continental breakfast was very limited. The first floor,lobby ,and breakfast area air conditioner was broken. The room I had was clean and comfortable though. Apparently the franchise owner isn't putting any money back into the property.

Old and dirty. Too much for such an old hotel. The breakfast was all packaged sweets and some bagels or toast or waffles. All carbs. No eggs, sausage, etc. Wanted some more bedding for one of my children, and was told no extra bedding. How do you not have extra bedding. Then asked if they had a little shop with some pepto bismol, and was told the gas station is across the street. If it wasn’t 9:30 at night and it wasn’t for my husband who was sick, I would have thought of that myself. Not worth the money.

The ceiling has dry wall missing and the shower head wasn’t properly attached to the shower wall. The pool was closed and not a big variety for breakfast