Burley Manor

First of all the location is beautiful. When we arrived Tanya and the reception team were lovely. Room was very nice and spacious. Whilst we did have a problem with one member of staff at breakfast, Giorgio Hotel Manager quickly resolved and the rest of his team including José and Eduardo were great.

The room was perfect, lovely bathroom as well, however the hotel experienced a power outage overnight & therefore there was no hot water, lighting, no hot food for breakfast - and for whatever reason the toilets wouldn’t flush, which nobody seemed to realise. We had to pack the relative darkness looking for our belongings from the lights from our phones, and finding a way down the corridors in a huge sprawling hotel in the dark was quite tricky. I realise this is not exactly the hotels fault but they didn’t do anything to ease the process. Every room that morning was freezing. They didn’t light any of the fireplaces or provide any form of apologies. We left somewhat disappointed.

Many issues during our stay which is not cheap - we saved up for this as it was a huge dream to stay here and have left very disappointed. Arrival - no one at the desk for 20 minutes to which someone was waiting to complain too which didn’t start us off great. It also made us nearly miss dinner due to this wait as a few people said it was too late to eat but thankfully one person let us though it was rushed because of this delay waiting. Room was freezing when arrived and hat heater on full still cold. Tap water wasn’t drinkable in the room - bits of black came out of tap when turned it on which shows not clean and tasted vile. No vegan milk - though mentioned many times were very - although this was later rectified The water in the bath wasnt hot at all we had to boil the kettle and use that to have a bath! The first night we were woken very early by running and shouting in the corridors Room was never cleaned after first night though left sign in door second night we got a couple hours sleep as around 3am there was rackets and rackets of noise resulting in people shouting and swearing at the top of their voices in the corridors which went on for a long time and was impossible to get back to sleep. This happened outside our door so we were shut in yet the door was so thin it felt they could easily have come in felt insafe

The hotel needs a bit of TLC and upgrading. It was disappointing to have a bar with no beer or larger on tap! We were there in between Christmas and new year and told they only did beer on tap in the summer! The breakfast continental option was quite limited.

No spa facilities available, this was the purpose of the stay. If we had been informed we would have booked elsewhere