Name: Sofitel London Gatwick
Address: North Terminal, Gatwick, Surrey (condado), GB
Price range: 141 US$–241 US$ per night
Rating: 8.65

Opiniones de los huéspedes

Las opiniones del Sofitel London Gatwick elogian constantemente su inmejorable ubicación con acceso cubierto al North Terminal, sus cómodas habitaciones con ropa de cama notablemente suave y su personal atento, lo que lo convierte en una opción sin estrés para vuelos temprano por la mañana o llegadas tarde.

La oferta gastronómica en el lugar, que incluye locales de cocina asiática y francesa, así como un desayuno muy apreciado, recibe elogios, aunque los precios son elevados y el servicio puede ser lento en las horas punta. Varios huéspedes informan sobre colchones muy blandos o irregulares, aire acondicionado cálido o ruidoso, y ruido ocasional proveniente de áreas internas. Aunque la limpieza suele ser buena, se mencionan fallos ocasionales como olores en el baño, desagües obstruidos o papeleras sin vaciar. Espere una estancia cómoda y práctica en el aeropuerto con precios superiores y cierta variabilidad en los detalles.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Varios restaurantes en el lugar, un bar y un salón Club son destacados y son cómodos antes de los vuelos. Algunos informan sobre ascensores lentos y confusión o cargos adicionales relacionados con el aparcamiento o el punto de recogida.

Reseñas de huéspedes relacionadas

10

Barbara

24 nov 2025

·

Se alojó 1 noche

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

10

Jonathan

11 nov 2025

·

Se alojó 1 noche

Warm welcome from member of staff who helped us with our luggage from the taxi drop-off to reception and then to our room. We took up the offer of a (paid) upgrade to a room enjoying Club Millesime facilities (drinks, snacks etc gratis). All excellent, as was our room, with a good breakfast the following morning. Clearly the Club attracted a clientele that was going to substitute the complementary drinks a snack dishes for a meal in one of Sofitel’s two in- house restaurants. The Club was run by the charmingly unflappable Margo who managed look after at least thirty guests at any given time with charm and efficiency. We chose to have dinner at the Asian restaurant which was excellent, attentively served and fairly good value. Recommend the Sofitel for those wishing to get their holiday to a great start the evening before…..

10

Jason

4 oct 2025

·

Se alojó 1 noche

Excellent hotel in every respect. Our room was immaculate. The food in the Verve restaurant was superb too - and not expensive for the quality either. Will definitely stay here again when we fly from Gatwick.

10

lee

14 sept 2025

·

Se alojó 1 noche

Our stay was exceptional, and the location was highly convenient. We opted to reside in a suite on the second floor, which was consistently satisfactory. Additionally, we dined at the Asian restaurant, which offered an exquisite dining experience. I highly recommend the set menu.

10

Chin Woei

22 may 2025

·

Se alojó 11 noches

Everything was spot on. I only had one observation to make for the gym - I was unable to locate a washroom next to the gym. Every time I needed to use one during my workout, I would have to travel all the way to my room.

10

John

17 ago 2025

·

Se alojó 1 noche

Just stayed one night with family pre flight. Excellent service throughout. Had a good quality breakfast and pizza at the bar the evening before. I used the machine to pay for my parking. Mistake. Pay at the reception as it’s £11 cheaper and they validate it before you exit.

10

Jonathan

3 dic 2024

·

Se alojó 1 noche

Very convenient to the terminal (north). French restaurant was excellent . Cool design with the rooms facing the inside courtyard

8

Paul

6 oct 2024

·

Se alojó 1 noche

It’s convenient for the airport and the Thai restaurant is good. Otherwise an uninspiring corporate hotel. Also the lifts need sorting out.

8

Hannah

28 oct 2025

·

Se alojó 1 noche

The hotel was easy to find after getting off the coach, well signposted. It was a pain waiting for a lift to get to the foyer to sign in, then back to the lift to go to the room, as it was very busy and there were only two lifts for people with a lot of luggage. Reception staff were polite and efficient. Restaurants way over priced, so I walked to the airport and had some dinner instead. Very conveniently located to get to the airport the next day.

2

Simon

11 abr 2025

·

Se alojó 1 noche

You can’t drive to the hotel without paying!!! We were very disappointed to get a £60 fine for dropping the bags. No one told us that the car drop off bay to drop the bags was inside the NCP pay area! So we got a £60 fine… After speaking to the hotel they said it wasn’t there problem and wouldn’t speak to NCP..

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Limpieza

La mayoría de las reseñas describen habitaciones y áreas comunes limpias y bien cuidadas. Sin embargo, varios mencionan fallos como papeleras sin vaciar, olores en el baño, ropa de cama manchada o desagües obstruidos.

Reseñas de huéspedes relacionadas

6

Thomas

15 jul 2025

·

Se alojó 1 noche

We had been at this hotel several times. The staff is great but we were so disappointed about the cleanness this time, in particular the bathroom had handprints on the walls and the door. Doesn’t make you feel like you are in a clean area.

10

Micaela

5 abr 2025

·

Se alojó 1 noche

Absolutely outstanding service and accommodation. The room is so comfortable and we genuinely had the best sleep. The room was spotless.

8

Ann

17 sept 2024

·

Se alojó 1 noche

We have stayed here many years and the beds are the comfiest. The restaurants are expensive but the service is generally good. The rooms have been refurbished well but under the rim of the sink in room 583 there is a build up of black lime scale which should be cleaned. However we will return.

6

Fiona

23 sept 2025

·

Se alojó 1 noche

First. Directions to hotel poor. Could have been my fault, it was 11pm, long day. (But when you get off the north terminal train turn left and keep going. Very few signs). Check in excellent. Bar service so poor it was actually terrifying. 6 blokes, noone serving. American woman gave up and went into the service area to get attention. £12:for a single whisky, poured visibly short by about 1/5th. You owe me about £2.40. Very worst: horrible unemptied bin in the bathroom!!!!! Someone's nasty stuff and i am pretty sure there was a condom in there. When I mentioned it at checkout I got the millenial 'woopsy' response. AYFKM?

10

Stephen

18 ago 2025

·

Se alojó 3 noches

Quiet, convenient option at Gatwick. Always clean and the housekeeping service is excellent.

4

Maxim

26 sept 2024

·

Se alojó 1 noche

The room was only half-cleaned. A dirty towel was left on the bathroom's floor. The garbage bin was full. They had plenty of time to clean the room as I checked in well after midnight. I stayed at cheaper hotels and never had these problems. Terrible experience overall.

10

Maria

2 nov 2025

·

Se alojó 1 noche

It’s always a real treat staying at the Sofitel. Rooms are spotlessly clean, the mattresses, duvet and pillows are luxurious, check in and check out are effortless. Love it!!

10

Gemma

20 sept 2025

·

Se alojó 1 noche

Easy check in with welcoming staff. Interior and exterior spotlessly clean. Good size room with all the extras you need including chilled water in a fridge and plenty of towels and toiletries. Food was delicious and served promptly in the restaurant The ideal relaxing stay to begin the holiday feeling one day early

6

Alexander

17 nov 2025

·

Se alojó 1 noche

Uncomfortable bed. Thick mattress pad was too small for the bed. Old pillows. Cleanliness was not what I expected (bathroom was not clean). Disappointing. Fantastic staff.

8

Jenifer

25 oct 2024

·

Se alojó 1 noche

It was very comfortable though not spacious. Unfortunately, there was a bad smell coming from the bathroom water

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Habitaciones

Las habitaciones son tranquilas y modernas, y muchos huéspedes elogian las camas muy cómodas y las vistas a la pista. Otros encontraron los colchones y las almohadas demasiado blandos o irregulares, notaron aire acondicionado cálido o ruidoso, iluminación tenue, ruido interno ocasional y, a veces, Wi‑Fi débil.

Reseñas de huéspedes relacionadas

6

Kristen

9 oct 2024

·

Se alojó 1 noche

The location was convenient aa we stayed one night and flew out next day. The room itself was fine but the beds were very unsupportive and uncomfortable. For the price of the hotel and brand of hotel I was anticipating a higher level of bed and comfort. I probably would not stay here again.

10

Sarah

21 oct 2025

·

Se alojó 1 noche

The bed and bed linen are excellent. Great view over runway.

6

Lynne

12 ago 2025

·

Se alojó 1 noche

Lighting bad

2

Christos

6 ago 2024

·

Se alojó 1 noche

I was given a room that overlooked the hotel lobby with no view of any exterior and it felt very suffocating. I complaint persistently to both the hotel and Hotels.com with no positive outcome

8

Nicholas

24 feb 2025

·

Se alojó 1 noche

Great location and room with a view of the runway was great! Beds are so comfortable!!

6

Wendy

9 sept 2025

·

Se alojó 1 noche

We thought the aircon was really noisy and so didn’t get a good nights sleep

8

Keith

7 ago 2025

·

Se alojó 1 noche

Service good, room clean, WiFi terrible.

10

Deborah

21 may 2025

·

Se alojó 1 noche

Very comfortable room upgrades to runway room

4

Jake

10 oct 2025

·

Se alojó 1 noche

Room was too loud didn’t get any sleep, we did get moved rooms but didn’t make a difference. Terrible!!!

6

Jonathan

13 oct 2024

·

Se alojó 1 noche

Ideally situated, very close the north terminal. But our stay was made a good deal less than ideal by the dreadfully soft mattresses on the beds resulting in a night of broken and poor sleep. Could have stayed in the adjacent Premier Inn which prides itself on giving an excellent night’s sleep.

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Servicio

El personal es ampliamente descrito como amable, profesional y eficiente, con un registro de entrada fluido y un conserje servicial. Los problemas recurrentes incluyen el servicio lento en el bar o el restaurante, problemas ocasionales con la asignación de habitaciones o el seguimiento, y buena voluntad limitada después de las interrupciones.

Reseñas de huéspedes relacionadas

4

Alexandra

25 abr 2024

·

Se alojó 1 noche

We booked 3 rooms and requested they be near each other, two connecting. I received confirmation from Sofitel that our requests could be met. This was OVER 2 MONTHS before the stay. At check-in, we were given 3 rooms on COMPLETELY DIFFERENT FLOORS. When I asked about our requests, the receptionist said "Sorry, there are no more connecting rooms, guests who checked-in earlier got them" EXCUSE ME? We booked a hotel at the airport because we had an evening flight & it wasnt after-hours. REMINDER: I RECEIVED CONFIRMATION OF CONNECTING ROOMS 2 MONTHS IN ADVANCE. I showed the confirmation email and the receptionist said the message didn't come from the hotel. There was no record of our request. Well then someone is parading as Sofitel on Expedia and replying to guests because its clearly signed "Sofitel London Gatwick"! At this point we were all tired (baby, 2 kids, grandparents, and my husband & I). Three separate floors was absolutely not an option. "The best they could do" was two rooms on one floor (opposite sides of the hotel) and one room on a separate floor. As my son and I tiptoed in our pajamas across the hotel to our second room (our family packed a single suitcase) a woman checked-in to the room ACROSS THE HALL. I find the entire situation COMPLETELY absurd. A hotel of this size should be able to manage communications and accommodate their loyal guests (we have stayed 3x in 12 months and were offered room upgrades the day before. There were plenty of empty rooms)

10

Barbara

24 nov 2025

·

Se alojó 1 noche

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

4

Mark

19 jul 2024

·

Se alojó 1 noche

I was told room service would take 30-40 minutes which was fine. When it didn’t arrive after an hour I called down to be told it would be at least another 15 minutes so I cancelled it.

10

Kourosh

29 nov 2025

·

Se alojó 1 noche

Super convenient location (2 min walk from north terminal). Clean spacious rooms. Courteous and helpful staff. Very comfy beds.

2

Andrew

21 nov 2025

·

Se alojó 1 noche

Fire alarm in middle of the night nobody had an idea what was going on totally disturbed night’s sleep no compensation offered will never stay again

10

Stephen

6 abr 2025

·

Se alojó 1 noche

Staff are fantastic in all areas.. Reception, bar and sky lounge.

4

Paul

24 jul 2025

·

Se alojó 1 noche

My flight was cancelled so booked this last minute for me and my family. They checked me into a room that was occupied, but luckily the other guest had the chain on the door. The hotel didn't seem too bothered then put me into another room with only 1 bed for 3 guests. After going back to reception, they did bring another one within 10 minutes

2

Starlene

18 jun 2025

·

Se alojó 1 noche

When I checked in the staff were not sure how to take care of one of the benefits of the booking. The restaurant smelled like a hospital canteen and had many open tables yet I was told there would be a long wait since I didn’t have a reservation at the airport hotel. The towels in my room had makeup from the prior guest. In the morning, I asked the checkout desk if there was coffee available since the rooms only had Nescafé and again, the staff was stumped. I rarely comment on hotels and travel enough that I take a reasonable level of hiccups as par for the course, but when the management sent me an email to make excuses, I realised it was culture, not a bad run of coincidences

10

George

29 oct 2025

·

Se alojó 1 noche

Room was fantastic and staff couldn’t do enough for us! They made this an incredibly memorable stay and I couldn’t thank them enough. Will definitely use again!

2

justin

15 jul 2025

·

Se alojó 1 noche

Stay ruined by awful service in the restaurant, 40 minutes to be served a drink, 60 minutes for a starter and 90 to see your main, wasn't even busy and felt like our main had been forgotten until we questioned it's whereabouts, Unsurprisingly bill appeared much quicker! On pointing out I wasn't paying a service charge got a slightly arsey manager who didn't see to care or understand. We've stayed before but doubt would again.

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Ubicación

Excepcional para el North Terminal con una corta distancia a pie cubierta, además de fácil acceso en autobús lanzadera al South Terminal y conexiones ferroviarias. Algunos señalan una señalización deficiente en el aeropuerto o cargos inesperados por dejar pasajeros y aparcar.

Reseñas de huéspedes relacionadas

10

Valerie Ann

26 ago 2024

·

Se alojó 1 noche

Perfect location for flights. Always quiet and relaxing.

10

Claire

12 may 2025

·

Se alojó 1 noche

Great location, walkable in 3 minutes to the North terminal

8

Gena

27 ago 2024

·

Se alojó 1 noche

It was way too difficult to locate this hotel at the airport. I was going back and forth. Crazy. If they would have had one or two GOOD signs it would have been easy. Wasted an hour. Was not happy with this. They had signs, vague and very unclear.

10

Kourosh

29 nov 2025

·

Se alojó 1 noche

Super convenient location (2 min walk from north terminal). Clean spacious rooms. Courteous and helpful staff. Very comfy beds.

10

Michelle

9 jul 2025

·

Se alojó 1 noche

Great location a quick walk to the North Terminal, perfect for our early morning flight. Shuttle between North/South terminals was great so we could have a wander and buy snacks/drinks to have in our room. Check in and check out were quick and easy too. Would recommend to take the stress out of arriving at the airport in time.

8

Shaheen

7 ago 2025

·

Se alojó 1 noche

Great for a quick stop between flights or before an early flight. Located in North Terminal, a quick walk/shuttle train to South Terminal.

10

Lee

30 oct 2025

·

Se alojó 1 noche

Great location, nice room

10

David

21 ago 2025

·

Se alojó 1 noche

Great on airport location, made checking in for our early flight very easy. Will definitely use again if flying out of Gatwick North terminal.

2

Simon

11 abr 2025

·

Se alojó 1 noche

You can’t drive to the hotel without paying!!! We were very disappointed to get a £60 fine for dropping the bags. No one told us that the car drop off bay to drop the bags was inside the NCP pay area! So we got a £60 fine… After speaking to the hotel they said it wasn’t there problem and wouldn’t speak to NCP..

10

Kate

21 jul 2024

·

Se alojó 1 noche

It is less than a minute walk down a short tunnel to enter north terminal from this hotel. Not having to rush to get to the airport on time and not having to worry about shuttles/ride shares makes it fully worth the price. The room is very nice and the hotel itself is lovely, but its the hassle-free way to the airport that makes it brilliant!

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Comida

El desayuno suele ser muy apreciado y los restaurantes asiáticos y franceses del hotel reciben elogios. Los precios son elevados y, en las horas punta, el servicio puede ser lento; algunos huéspedes encontraron los platos en el bar o en el servicio a la habitación mediocres.

Reseñas de huéspedes relacionadas

10

Barbara

24 nov 2025

·

Se alojó 1 noche

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

8

Dale-Charlotte

16 ago 2025

·

Se alojó 1 noche

Convenient hotel for departures from north terminal. Comfortable bed was the highlight. Shower screen needs to be longer to stop shower spraying into bathroom. Bar food was mediocre - went for fish and chips and the chips were cold, fish was very thin. Slow service - more staff needed to keep up with customers. Didn’t receive VIP benefits (waiting staff did not use my coupon despite telling them I had one but I didn’t have the energy to correct them after I’d paid).

8

Janet

30 oct 2025

·

Se alojó 1 noche

Breakfast was a good choice. However one stack of hot plates were cold. The other stack at the end of hot buffet selection were hot but there wasn't a notice on the cold stack saying "out of order." Such a shame as most people ended up with cold plates.

10

Jason

4 oct 2025

·

Se alojó 1 noche

Excellent hotel in every respect. Our room was immaculate. The food in the Verve restaurant was superb too - and not expensive for the quality either. Will definitely stay here again when we fly from Gatwick.

4

Mark

19 jul 2024

·

Se alojó 1 noche

I was told room service would take 30-40 minutes which was fine. When it didn’t arrive after an hour I called down to be told it would be at least another 15 minutes so I cancelled it.

10

lee

14 sept 2025

·

Se alojó 1 noche

Our stay was exceptional, and the location was highly convenient. We opted to reside in a suite on the second floor, which was consistently satisfactory. Additionally, we dined at the Asian restaurant, which offered an exquisite dining experience. I highly recommend the set menu.

10

Mark

17 oct 2024

·

Se alojó 1 noche

Ideal for an early flight we had a relaxing evening before and a lovely meal in the French restaurant.

10

John

17 ago 2025

·

Se alojó 1 noche

Just stayed one night with family pre flight. Excellent service throughout. Had a good quality breakfast and pizza at the bar the evening before. I used the machine to pay for my parking. Mistake. Pay at the reception as it’s £11 cheaper and they validate it before you exit.

10

Vivienne

7 mar 2025

·

Se alojó 1 noche

We like to start our holiday at the Sofitel, great location, lovely room and a few minutes walk to north terminal. We always book the Vanda restaurant, beautiful food and a delightful atmosphere.

8

Julie

26 sept 2025

·

Se alojó 1 noche

The beds in the Sofitel are amazing! So comforatable. The food and drinks are very expensive though.

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Mes	Precio medio
enero	157 US$
febrero	159 US$
marzo	153 US$
abril	142 US$
mayo	159 US$
junio	171 US$
julio	165 US$
agosto	154 US$
septiembre	190 US$
octubre	167 US$
noviembre	152 US$
diciembre	165 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $216	20 $192	21 $188	22 $241	23 $199	24 $164
25 $161	26 $162	27 $164	28 $162	29 $164	30 $162	31 $164

DO	LU	MA	MI	JU	VI	SA
1 $162	2 $162	3 $162	4 $164	5 $164	6 $164	7 $164
8 $163	9 $162	10 $162	11 $163	12 $162	13 $164	14 $162
15 $162	16 $161	17 $163	18 $163	19 $144	20 $163	21 $163
22 $163	23 $163	24 $162	25 $163	26 $163	27 $163	28 $141
29 $163	30 $163

Sofitel London Gatwick

Precios para Sofitel London Gatwick

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación superior, 1 cama de matrimonio (Runway View)

Habitación superior, 1 cama de matrimonio

Suite, 1 cama de matrimonio (Prestige)

Habitación de lujo, 1 cama de matrimonio

Habitación familiar

Habitación clásica, 1 cama de matrimonio

Habitación de lujo, 1 cama doble (Club Millésime Access)

Habitación clásica, 2 camas individuales

Habitación superior, 2 camas individuales

Reseñas de los huéspedes sobre Sofitel London Gatwick

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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