Thatchers, Leatherhead East Horsley

We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing.

We had a lovely stay. The room looked like it had been recently refurbished and was in great condition. It had everything we could have asked for. The staff were all absolutely lovely and welcoming.

Spotless room.very clean

Clean room comfortable bed

Yes yes and yes !!!