Champneys Henlow

Everything as expected

Staff very helpful and warm hearted which made our stay particularly good. Facilities met our hopes completely. Although breakfasts and lunches were excellent and the buffet style good, the evening meals seemed poorly staffed and

All of the staff were fantastic. Great food and great facilities

Left hand didn't know what the right hand was doing! Checked in with Dinner (but not extras) & Breakfast included and told that I could use the Spa facilities until 16:00 the next day but no robes in room and not allowed to use the Spa facilities the next day unless I paid £75. Note put under the door to pay extras at dinner but restaurant didn't pass any bill to reception to begin with albeit remembered what I had and paid. Reception Manager would not take the lead and answer my questions although she was in ear shot sitting at her desk a few meters away and left it to her inexperienced colleagues. Used to be a Member at Tring for years but going downhill similar to Tring...need to up their offering as The Grove in Chandlers Cross & Sopwell House in St Albans are far better.

The three course dinner was delicious