Lion Quays Resort

Fint hotel i rolige omgivelser

We had a room overlooking the canal, so had great views. We didn’t use spa but the main hotel and restaurant was very good and we enjoyed our one night stay. Staff at reception and in the restaurant were very friendly and helpful. Breakfast was excellent. We didn’t use spa walks along the canal in both directions which were great. Would recommend

Breakfast good spa terrible

The amenities were excellent and everyone was great.

I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation.