Best Western Aberavon Beach Hotel

The staff at the hotel were all lovely and so helpful! We booked breakfast for next morning upon arrival as I saw the food rating was a 5 (no longer an 1 which I saw from previous reviews) and the staff were really kind and accommodating with this. The hotel itself must’ve had a renovation or update since a lot of previous reviews, as after reading them, I was expecting it to be a lot worse, however it was actually very nice. The only downside we experienced was that our room was very hot, which must be known to them as we already had 2 fans in the room for us to use. It wasn’t a huge problem for us but something to note. Other than that everything was really pleasant. It isn’t the Ritz but it was a comfy bed, great location for the beach and pleasant for our stop in Wales whilst I was working. I would absolutely stay again, thank you!

Clean tidy and helpful staff

Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience.

Room was very clean, sea view and with window open could hear the waves, staff very friendly would go back

Very clean