Alexander House Hotel & Utopia Spa
260 US$
/ noche
Promedio para octubre
Precios para Alexander House Hotel & Utopia Spa
Selecciona fechas para ver precios y disponibilidad
260 US$
/ noche
Promedio para octubre
Precios medios mensuales
En Alexander House Hotel & Utopia Spa, los precios por noche son de 225 US$ de media en el mes más barato (abril) y de 299 US$ en el mes más caro (septiembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 244 US$ |
| febrero | 266 US$ |
| marzo | 236 US$ |
| abril | 225 US$ |
| mayo | 255 US$ |
| junio | 267 US$ |
| julio | 268 US$ |
| agosto | 280 US$ |
| septiembre | 299 US$ |
| octubre | 260 US$ |
| noviembre | 245 US$ |
| diciembre | 236 US$ |
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oct · 260 US$
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Más caro: septiembre (aprox. 299 US$)
Más barato: abril (aprox. 225 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina cubierta, una bañera de hidromasaje y una pista de ...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Aprovecha las instalaciones recreativas, que incluyen una piscina cubierta, una bañera de hidromasaje y una pista de tenis al aire libre. Otros servicios de este hotel de estilo victoriano incluyen conexión a Internet wifi gratis, servicios de conserjería y una peluquería.
Servicios empresariales
Tendrás check-in exprés, check-out exprés y periódicos gratuitos en el vestíbulo a tu disposición. ¿Estás organizando un evento en East Grinstead? En este hotel tienes a tu disposición 46 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Come algo en AGs 3 Rosette Restaurant, uno de los 2 restaurantes de este hotel, o simplemente llama al servicio de habitaciones con horario limitado. Relájate con un buen refresco en uno de los 3 bares con salón. Se ofrece un desayuno continental todos los días de 07:00 a 11:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 58 habitaciones con muebles diferentes, equipadas con frigorífico y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales digitales. El baño privado con ducha está provisto de artículos de higiene personal de diseño y secadores de pelo. Entre las comodidades, se incluyen caja fuerte (cabe un portátil) y escritorio, además de un servicio de limpieza disponible todos los días.
Ubicación
Alexander House And Utopia Spa de East Grinstead está en el casco histórico y a menos de cinco minutos en coche de Granja Tulleys y Saint Hill Manor. Además, este hotel de lujo se encuentra a 20,6 km de Surrey Hills y a 27,2 km de Parque nacional South Downs.
Qué hay cerca
Granja Tulleys(2.3 millas)
Rocas Stone Farm Rocks(2.6 millas)
Saint Hill Manor(2.7 millas)
Iglesia de Santa Margarita(2.9 millas)
Wakehurst Place(3 millas)
Museo Priest House(3 millas)
Bluebell Railway - East Grinstead Station(3.2 millas)
Standen House and Garden(3.3 millas)
Sackville College(3.5 millas)
Reserva natural High Weald(3.5 millas)
Centro de arte Chequer Mead Community Arts Centre(3.5 millas)
Iglesia St. Swithun(3.6 millas)
Campo de golf Effingham Park(3.8 millas)
Iglesia Worth St. Nicholas(4.3 millas)
Queen Victoria Hospital(4.4 millas)
Aeropuerto de Gatwick (LGW)(9.3 millas)
Londres (LCY-London City)(54.8 millas)
Aeropuerto de Heathrow (LHR)(50.6 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Ubicación
East Street, Turners Hill, Inglaterra, Reino Unido
Granja Tulleys (2.3 millas)
Rocas Stone Farm Rocks (2.6 millas)
Saint Hill Manor (2.7 millas)
Iglesia de Santa Margarita (2.9 millas)
Wakehurst Place (3 millas)
Museo Priest House (3 millas)
Opciones de habitación
6
Luxury Super King Room
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 2
377 ft²
Conexión Wi-Fi (gratuita)Bañera y ducha independientesNevera
5
Suite tradicional
1 Cama Doble Extragrande
Capacidad: 2
1000 ft²
Conexión Wi-Fi (gratuita)Sala de estar independienteNevera
7
Suite (Spa)
1 Cama Doble
Capacidad: 2
592 ft²
Conexión Wi-Fi (gratuita)Bañera de inmersión profundaBañera y ducha independientes
1
Habitación individual estándar
1 Cama Individual
215 ft²
Conexión Wi-Fi (gratuita)NeveraBaño privado
5
Suite (Master)
1 Cama Doble
Capacidad: 2
1238 ft²
Conexión Wi-Fi (gratuita)Bañera de inmersión profundaBañera y ducha independientes
10
Comfy King Room
1 Cama Doble
Capacidad: 2
321 ft²
Conexión Wi-Fi (gratuita)NeveraBaño privado
20
Suite, vistas al jardín
1 Cama Doble
Capacidad: 2
560 ft²
Balcón o terrazaConexión Wi-Fi (gratuita)Sala de estar independienteBañera de inmersión profunda
10
Suite junior, 1 cama de matrimonio grande
1 Cama Doble Extragrande
Capacidad: 2
431 ft²
Conexión Wi-Fi (gratuita)Bañera de inmersión profundaBañera y ducha independientes
7
Cosy Double Room
1 Cama Doble
Capacidad: 2
269 ft²
Conexión Wi-Fi (gratuita)NeveraBaño privado
Reseñas de los huéspedes sobre Alexander House Hotel & Utopia Spa
8.3
Muy bueno
Basado en 639 comentarios verificados
¿Quién se queda aquí?
Trabajo
4%
Pareja
64%
Familia
11%
Grupo
17%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Alexander House Hotel & Utopia Spa, los huéspedes destacan los atractivos jardines y un spa bien valorado, al tiempo que señalan áreas anticuadas, problemas de mantenimiento de la propiedad y cargos adicionales por el acceso al spa.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Opiniones de los huéspedes
En el Alexander House Hotel & Utopia Spa, los huéspedes destacan los atractivos jardines y un spa bien valorado, al tiempo que señalan áreas anticuadas, problemas de mantenimiento de la propiedad y cargos adicionales por el acceso al spa.
El servicio se describe ampliamente como amable y atento, con personal que a menudo resuelve problemas y celebra ocasiones especiales con consideración. La calidad de las habitaciones varía desde opciones espaciosas y modernas hasta habitaciones anticuadas con distribuciones incómodas, ruido de unidades externas o refrigeración inadecuada en climas cálidos. La restauración recibe opiniones mixtas: a muchos les agradan las cenas y el desayuno, pero otros lo encuentran caro o, en ocasiones, frío con retrasos. Espere una estancia pintoresca y centrada en el servicio con un gran atractivo de spa, pero con algunas advertencias sobre la relación calidad-precio y el mantenimiento.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones del spa son ampliamente elogiadas, con piscinas y jardines atractivos, pero varias reseñas informan de tarifas adicionales por el acceso y problemas ocasionales de temperatura o períodos de mucha afluencia. Se agradecen las zonas de aparcamiento y el bar; una reseña destaca un gimnasio limitado.
Reseñas de huéspedes relacionadas
6
Darren
7 abr 2024
·
Se alojó 1 noche
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
10
Mike
20 nov 2025
·
Se alojó 1 noche
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Ms
1 ago 2024
·
Se alojó 2 noches
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
10
Matthew
2 jun 2025
·
Se alojó 1 noche
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2 jul 2025
·
Se alojó 1 noche
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Dawn
22 abr 2025
·
Se alojó 3 noches
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
10
Jessica
12 sept 2023
·
Se alojó 1 noche
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2 jul 2025
·
Se alojó 1 noche
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
8
Jodie
5 oct 2025
·
Se alojó 1 noche
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
10
Nursen
18 feb 2023
·
Se alojó 1 noche
Amazing spa, one of the best I’ve been to would highly recommend it.
Amazing spa, one of the best I’ve been to would highly recommend it.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran limpias las habitaciones y las zonas de spa, pero varias reseñas describen una decoración desgastada, manchas, olores a humedad y deficiencias de mantenimiento en algunos lugares.
Reseñas de huéspedes relacionadas
10
john
7 ago 2023
·
Se alojó 1 noche
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
10
Matthew
2 jun 2025
·
Se alojó 1 noche
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2 jul 2025
·
Se alojó 1 noche
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Tracey
26 mar 2025
·
Se alojó 1 noche
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
10
Jessica
12 sept 2023
·
Se alojó 1 noche
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2 jul 2025
·
Se alojó 1 noche
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
Elizabeth
4 abr 2025
·
Se alojó 1 noche
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
10
DAVID
10 ago 2025
·
Se alojó 1 noche
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Richard
27 ene 2023
·
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
8
Jodie
5 oct 2025
·
Se alojó 1 noche
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las experiencias varían mucho: algunas habitaciones son espaciosas, modernas y cómodas con vistas al jardín, mientras que otras se sienten anticuadas con distribuciones incómodas, ruido de unidades externas y refrigeración inadecuada en climas cálidos.
Reseñas de huéspedes relacionadas
6
Xavier
13 abr 2025
·
Se alojó 2 noches
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
john
7 ago 2023
·
Se alojó 1 noche
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
8
G
19 mar 2024
·
Se alojó 1 noche
Good location; great wine options; friendly reception staff and nice rooms.
Good location; great wine options; friendly reception staff and nice rooms.
6
Gordon
14 jul 2025
·
Se alojó 2 noches
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
6
Carolyn
5 feb 2023
·
Se alojó 1 noche
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
8
Kaity
2 jul 2025
·
Se alojó 1 noche
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10 ago 2025
·
Se alojó 1 noche
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Jamie
24 dic 2024
·
Se alojó 1 noche
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
10
Tracey
12 sept 2023
·
Se alojó 1 noche
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
8
Jodie
5 oct 2025
·
Se alojó 1 noche
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es un punto fuerte constante, con personal amable y atento que resuelve problemas y celebra las ocasiones con consideración. Algunos huéspedes señalaron fallos en la recepción o durante las comidas.
Reseñas de huéspedes relacionadas
10
Debbie
20 feb 2025
·
Se alojó 1 noche
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Mireya and Sofia
7 mar 2025
·
Se alojó 1 noche
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
10
James
22 ago 2025
·
Se alojó 3 noches
Excellent venue. Staff Excellent Facilities brilliant.
Excellent venue. Staff Excellent Facilities brilliant.
10
Mike
20 nov 2025
·
Se alojó 1 noche
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Samantha
30 oct 2023
·
Se alojó 1 noche
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
10
Matthew
2 jun 2025
·
Se alojó 1 noche
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
10
Natasha
19 jun 2025
·
Se alojó 1 noche
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
10
liam
23 ago 2025
·
Se alojó 1 noche
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
8
Andrew
22 ago 2025
·
Se alojó 1 noche
All the staff were excellent and very helpful. Would highly recommend.
All the staff were excellent and very helpful. Would highly recommend.
10
Tracey
12 sept 2023
·
Se alojó 1 noche
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Enclavado en unos jardines y paisajes pintorescos, con fácil acceso a Gatwick y atracciones cercanas como Wakehurst, lo que lo convierte en una base relajante para escalas o escapadas cortas.
Reseñas de huéspedes relacionadas
10
jo
26 may 2024
·
Se alojó 1 noche
Lovely location grwat facilities staff are very helpful 😀
Lovely location grwat facilities staff are very helpful 😀
10
john
15 nov 2024
·
Se alojó 2 noches
Beautiful property both inside and out with nice parking
Beautiful property both inside and out with nice parking
10
Carolan
14 oct 2024
·
Se alojó 1 noche
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Oswaldo
16 dic 2024
·
Se alojó 1 noche
Location
Location
10
Stephen
12 sept 2024
·
Se alojó 1 noche
Lovely hotel in beautiful surroundings .
Lovely hotel in beautiful surroundings .
10
Christopher
20 sept 2024
·
Se alojó 1 noche
This place was better than expected no need to leave the property! Wish we did 2 nights here
This place was better than expected no need to leave the property! Wish we did 2 nights here
8
Dawn
22 abr 2025
·
Se alojó 3 noches
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
8
Kaity
2 jul 2025
·
Se alojó 1 noche
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10 ago 2025
·
Se alojó 1 noche
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
10
John
31 jul 2024
·
Se alojó 2 noches
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La comida recibe opiniones mixtas: a muchos les gustaron las cenas y los abundantes desayunos, pero otros encontraron los platos caros o, en ocasiones, servidos fríos, con algunos retrasos y errores en los pedidos.
Reseñas de huéspedes relacionadas
10
Debbie
20 feb 2025
·
Se alojó 1 noche
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Xavier
13 abr 2025
·
Se alojó 2 noches
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
Sharon
27 ago 2025
·
Se alojó 2 noches
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
10
Carolan
14 oct 2024
·
Se alojó 1 noche
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Matthew
2 jun 2025
·
Se alojó 1 noche
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
8
Alistair
16 may 2025
·
Se alojó 1 noche
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
10
Jessica
12 sept 2023
·
Se alojó 1 noche
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
4
Emma
17 mar 2025
·
Se alojó 1 noche
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
10
deborah
30 jul 2024
·
Se alojó 1 noche
Excellent spa hotel. Food go9d not great
Excellent spa hotel. Food go9d not great
6
Jamie
24 dic 2024
·
Se alojó 1 noche
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
2
Erik
hace 3 semanas
·
Se alojó 1 noche
Check in was not good. Waited 2 hours and other ppl arrived later and got rooms before. Very unfriendly reception.
Check in was not good. Waited 2 hours and other ppl arrived later and got rooms before. Very unfriendly reception.
10
Rissa
31 ago 2026
·
Se alojó 2 noches
Everything about this hotel is fantastic. Beautiful rural setting, helpful and friendly staff and tastefully decorred room.
Everything about this hotel is fantastic. Beautiful rural setting, helpful and friendly staff and tastefully decorred room.
10
Graham
18 ago 2026
·
Se alojó 1 noche
Fantastic spa hotel. Garden suites are very modern and have aircon. Breakfast was great.
Fantastic spa hotel. Garden suites are very modern and have aircon. Breakfast was great.
10
Matt
17 ago 2026
·
Se alojó 1 noche
Lovely getaway for a spa day and a romantic dinner
Lovely getaway for a spa day and a romantic dinner
8
Cassim
9 jul 2026
·
Se alojó 2 noches
Nice spa
Nice spa
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Entrada
Salida
De 15:00 a 23:00
Antes de la(s) 11:00
Interesante
Políticas e información adicionales sobre esta propiedad.
Extras opcionales
Servicios adicionales de pago que puedes solicitar.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-20: 221.7697589216614USD
- 2026-10-21: 327.6566891085816USD
- 2026-10-22: 329.63800942504884USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 524.3526035498047USD
- 2026-10-26: 234.42702565277102USD
- 2026-10-27: 247.24601359069825USD
- 2026-10-28: 240.09064243621827USD
- 2026-10-29: 240.09064243621827USD
- 2026-10-30: 263.6183287162781USD
- 2026-10-31: 300.7362491598511USD
- 2026-11-01: 234.81467006652835USD
- 2026-11-02: 263.6183287162781USD
- 2026-11-03: 263.6183287162781USD
- 2026-11-04: 264.12872433944705USD
- 2026-11-05: 268.70215758666995USD
- 2026-11-06: 297.7540080133057USD
- 2026-11-07: 335.7426124121094USD
- 2026-11-08: 239.6601909791565USD
- 2026-11-09: 264.5490350323487USD
- 2026-11-10: 258.3859342250061USD
- 2026-11-11: 265.06943438232423USD
- 2026-11-12: 265.06943438232423USD
- 2026-11-13: 297.7540080133057USD
- 2026-11-14: 422.80682829589847USD
- 2026-11-15: 236.1663380029297USD
- 2026-11-16: 265.06943438232423USD
- 2026-11-17: 262.89778631149295USD
- 2026-11-18: 268.70215758666995USD
- 2026-11-19: 265.1595021829224USD
- 2026-11-20: 287.8865991140747USD
- 2026-11-21: 384.5193111697388USD
- 2026-11-22: 241.88197759170535USD
- 2026-11-23: 262.89778631149295USD
- 2026-11-24: 260.07822563323975USD
- 2026-11-25: 266.1102159526062USD
- 2026-11-26: 258.1050076502991USD
- 2026-11-27: 294.8918801071167USD
- 2026-11-28: 343.6085222445679USD
- 2026-11-29: 241.15460044891358USD
- 2026-11-30: 265.6798844032288USD
- 2026-12-01: 315.20715387573244USD
- 2026-12-02: 304.1502607479859USD
- 2026-12-03: 314.5366301049805USD
- 2026-12-04: 341.55697028442387USD
- 2026-12-05: 381.2468249084473USD
- 2026-12-06: 309.95321026062015USD
- 2026-12-07: 315.20715387573244USD
- 2026-12-08: 308.0136520776367USD
- 2026-12-09: 312.4250557839966USD
- 2026-12-10: 315.14709725555423USD
- 2026-12-11: 391.5245579034424USD
- 2026-12-12: 392.91350000000006USD
- 2026-12-13: 365.00460962036135USD
- 2026-12-14: 315.14709725555423USD
- 2026-12-15: 316.9684607211304USD
- 2026-12-16: 316.9684607211304USD
- 2026-12-17: 315.757564406128USD
- 2026-12-18: 344.260614491272USD
- 2026-12-19: 384.21906232818606USD
- 2026-12-20: 316.9684607211304USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Este alojamiento permite mascotas solo en determinadas habitaciones (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno continental: 15.50 GBP por persona (precio aproximado)
- Aparcamiento con horario ampliado: 7.5 GBP por noche
- Mascotas: 40.00 GBP por mascota, por noche
- No se cobran tasas por los animales de servicio
- Cargo por registro de salida tardía: 50 GBP
- Cama adicional: 40.0 GBP por noche
- Tarifa de las instalaciones: 20 GBP por persona, por día e incluye el uso de spa
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Servicios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Lockers Available
Actividades
Piscina
Pistas de tenis
Jardín
Campo de golf (cercano)
Ciclismo
Senderismo
Piscina cubierta
Piscina climatizada al aire libre
Pool (Indoor)
Muebles de exterior
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Desayuno en la habitación
Habitaciones antialérgicas disponibles
Habitación familiar
Beach Sun Loungers
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Estación de carga para coches eléctricos
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito