Mercure Paris Nanterre

Our experience at the Mercure Nanterre was very poor and certainly not a 4* experience. The hotel was previously a 3* hotel and this is clearly evident throughout. We arrived on a Sunday evening at 5pm to a closed hotel, with no entry possible except by waving to one of two hotel staff inside. The doors were kept closed as they did not anticipate any guests (despite our booking). The bistro was not open as "we do not normally open at weekends".Neither of these are indicators of a 4* service. The rooms are extremely small, again because they cannot change the size of the room from a 3* offering, despite the rebranding of the hotel. We also had incidences of staff entering our room unannounced as they expected the two internal lockable doors to be kept shut and locked (we kept them open); we had been sold a "communicating family room" which is only true of we can keep the internal doors open. When I communicated this to the manager I received offensive responses including one accusing me of extortion (!) Overall this remains a 3* hotel and the attempts to make it appear as a 4* is an exercise making greater profit but not fair to customers

Bon accueil. Par contre lors de notre départ personne a l accuiel pour laisser nos cartes pour l ouverture des chambres. Du coup elles sont dans la boite aux lettres

TRES MAUVAIS pour un hôtel soi-disant 4 étoiles (c'est en réalité un 2 étoiles). Parking difficile d'accès et trop cher, petit-déjeuner avec des saucisses pas asses cuites et surtout froides, des œufs en poudre et surtout froids, des tranches de bacon trop cuites (dures) et surtout froides, de la salade de fruits (conservés en sachets), c'est le pire des petits déjeuner de tous les hôtels Mercure. Le personnel fait preuve d'amateurisme. Je prendrai un autre hôtel Mercure la prochaine fois.

The room was small and the area wasn’t good

The manager of this hotel and staff were extremely helpful. I would recommend this hotel and would stay there again.