FirstName Toulouse, part of JdV by Hyatt

À notre arrivée le soir nous trouvons un reste de matière fécale sur les toilettes. Nous le signalons à l’accueil au réveil le lendemain. À notre retour en chambre le soir après notre journée à Toulouse un mot d’excuse dans la chambre mais la souillure toujours présente. J’ai rappelé l’accueil qui a envoyé quelqu’un nettoyer enfin. Le lendemain au Check out (2 nuits donc) seul geste commercial possible : une nuit sur deux de parking offerte. C’est après lourde insistance que les deux nuits nous seront offertes. Pour un séjour à 400€ c’est difficilement compréhensible et pas à la hauteur des 4 étoiles. Ce n’est pas la faute du personnel d’accueil bien sur

While I found the room adequate (was large with two full sized beds), and location was fine, I was rather annoyed with a couple aspects of the hotel. First off the tub was dangerous. It needs a safety bar. The tub is about 23" heigh, rather risky to just hop into. Second is the windows are odd and I think the staff can open them but not the hotel guests. Third we had the cleaning crew leave our door open. Excuse me, I know you are on the same floor but literally any vagabond could have stolen our luggage or items. Yes it has a key code to get up to the hotel floors but that is fairly easy to bypass by just riding up with someone. Third, the lobby smells like sewage. It smelt like this everyday and we stayed there for three days. You can be outside enjoying your time then you walk in and are smacked by sewer poo odor which is really strong and overwhelming. Beds -10/10 very comfortable Pillow 8/10 Room 9/10 Cleaning services 2/10 since they didn't lock my door! Parking underground 9/10 Lobby area 1/10 due to nasty smell. The surrounding area is a little unsafe at night (so just be careful). Location is good as it's walking distance to the old city and train station. Please fix the lobby stench and make sure cleaning crews lock the door. Thank you. Maybe warn people the entry to the tub is 2 feet high so they can book something safer.

Go for the breakfast. That is all. Just sensational. The First Name branding is cute and quirky with lots of cute details. Somewhat strangely they missed the olfactory branding with the lobby and common areas having a distinct eau de toilet aroma which detracted from the overall experience, especially after such an amazing breakfast.

Tout était parfait, un vrai séjour de luxe

O quarto impecável Atendimento perfeito