Comfort Inn & Suites Austin North Loop

There was homeless people right next to the properties gate 24/7, which make you feel unsafe. The parking lot was over crowded from people trying to park away from the homeless side. The indoor pool was freezing. The gym was permanently locked since the front desk never bothered to get up and open the door with their keys. The staff was horrible. He couldnt understand us and we couldnt under him. They should really consider hiring someone that speaks and understands english.

Clean rooms with bog TV’s Nice indoor pool The breakfast is nice and hot

Really enjoyed the pool an d was nice and quite for a weekend

I was in a handicap accessible room, and I love how the beds were lower. This made it so much easier to get in and out of bed. Most of the hotels I stay at, the beds are very high. This made my stay wonderful! The pool also had a chair lift.

Although cheap, this hotel is not worth the price. Check in staff was very nice but checking out took a while with no one at the front for a while. The pool is an odd slime green color and the windows are smudged horribly. A horrible cleaning odor was in the room and would not go away. The sink was loose and the faucet could be pulled back a couple inches. On top of all this, the area is horrible. Our uber driver even questioned why we were staying there as he mentioned frequent shootings almost on the property. There is a sketchy crowd outside the hotel simply wandering around. Almost vacant house boarded up across the street which was most likely a trap house with constant visitors late at night just waiting at the gate. I believe I woke up to a vigil on the corner outside the hotel as well.

Comfortable rooms and beds. Nice indoor pool.

It was excellent except the pool was too cold and lacked towels.

Excellent facility, with good indoor pool, large rooms, comfy beds

Nice place, very good overall, so helpful and great staff, breakfast so good and good variety, room very clean, indoor warm pool, area is good 10 minutes to downtown, only dislike noisy and loud night club right behind my room.

The hotel was clean; front desk helpful. The indoor pool was really cold. If it's supposed to be heated (no idea), then it was broken. Everything else was fine

The curtains were dirty and the smell of this place was intolerable. From the moment we walked into the room, we were desperately waiting for morning to come to escape the eye-watering smell.

Check in was good. Employee was really friendly & welcoming. Once we got off the elevator there was an “old” almost musty type smell in the hallway. Carpets should be steam cleaned or replaced. Our room was on the 4th floor. It smelled the same old musty smell. Carpet needs to be removed. Looks like the bathroom has been renovated and they just need to finish updating the rest of the room. The window was filthy. (Picture attached) The A/C worked great. This property is right beside the Interstate and there is a lot of traffic noise. Guests should also be aware there is a Community Outreach Centre located directly across the street in an old hotel that has vacated. Not the responsibility of this property but note there is a lot of foot traffic wandering around. Lots of parking available for this hotel and we did not have any issues with our vehicle in the parking lot overnight for 2 nights. Bed was firm but had a slight pillow top so has some softness. Breakfast was ok. Scrambled eggs. Sausage patties toast porridge and a waffle maker.

Clean rooms 👌 will stay again

Very comfortable blankets and clean rooms.

Check in was good. Employee was friendly. Once we got off the elevator there was an “old” almost musty type smell in the hallway. Carpets should be steam cleaned or replaced. Our room was on the 4th floor. It smelled the same old musty smell. Carpet needs to be removed. Looks like the bathroom has been renovated and they just need to finish updating the rest of the room. The window was filthy. (Picture attached) The A/C worked great. This is right beside the Interstate and there is a lot of traffic noise. There were many events happening in Austin in the next few days and hotel fees were significantly overpriced for this hotel. Visitors should also be aware there is a Community Outreach Centre located across the street in an old hotel that has vacated their property so there is lot of foot traffic wandering around. Lots of parking available for this hotel and we did not have any issues with our vehicle in the parking lot overnight for 2 nights. Bed was firm but had a slight pillow top so has On my way! Softness. Breakfast was ok. Scrambled eggs. Sausage patties toast porridge and a waffle maker.

Since the first door in the living room, the halls, the elevator and the third floor rooms the smell is terrible. In the halls was like humidity, in the elevator old wood mixed humidity and the room assigned was like a insecticide. I did request a review before go out for dinner and they did not do. But at the end they moved us to a second floor room with no hard smelling. They showed me two more rooms in the third floor with the same disgusting odor before move to the second floor. Due the my impression of not a clean place showed in the living room (next to the dinning room) we decided to go out for breakfast. Just ok for one night and, under these mentioned circumstances, not for a family

Very clean and quiet

Property is not clean, and breakfast is not good.

I liked everything. The front desk clerk Alex was nice, helpful and friendly... The breakfast was so good... The bed was Comfortable. The bathtub was clean and my room smelled good.

Nice clean rooms at an affordable price.

The floor of the shower in my room was extremely slick and no rubber mat or any way to provide some safety. I felt extremely insecure. In addition, the hotel was undergoing remodeling and I was put in a room that needed repairs and was the closest one to the I-35 Freeway, even though the hotel was mostly empty.

Need to update and have their showers fixed. Water had no pressure.

No hot water

Clean rooms, comfortable beds

I liked the stay overall. The rooms were clean and the room was comfortable. Additionally, the breakfast was OK! I don’t like the way curtains can’t close properly, and I had the street lights shining directly to my eyes

The hotel was in need of updates. It seemed clean and cared for, but it definitely had an odor when you walked in. Loud AC and no linens for the sofa bed. When I called they had me come down to the front desk and handed me a blanket and sheets.

The climate control went on and off all night, causing a huge clatter every time. But the reason it did not feel like a good value was the smell and I woke up with a sore throat every morning. I understand that there are safety and security issues with having windows that open, but being able to open the windows by just a few inches would have made the room smell a lot better

Excellent facility, with good indoor pool, large rooms, comfy beds

The air conditioner did not work properly.

Clean and moderns

The girl working the desk would not get off her private conversations on her cell phone to check us out or in properly. She was rude. This comfort inn was not nearly as nice as ones we were use to getting.

The ice machine was leaking on the floor and there was water on the floor just outside the elevator. I knew it was there because I had seen it in another area of the floor earlier when I went to breakfast. I told the person at the desk that there was water on the floor and that someone could easily slip and fall. He was not concerned. Told me that they knew it was there and they would get it cleaned up. I knew that it had been there for at least an hour without anyone doing anything about it.

Front desk guy was rude

Wonderful staff, clean and convenient

This is my second time staying at this hotel. My first time was enjoyable experience that I decided to return. My father and I were in town for a concert. My dad showed up before I did, and they allowed my dad to check in early without hassle. They accommodated our request to be placed on the same floor and actually placed us next to each other. Easy check in, friendly staff, and clean. I would stay here again.

I liked everything. The front desk clerk Alex was nice, helpful and friendly... The breakfast was so good... The bed was Comfortable. The bathtub was clean and my room smelled good.

Very friendly staff on check-in. The room was recently refurbished and very comfortable. We didn't come down in time for breakfast but it sounded good. There was still coffee available which made my wife happy. There is an abandoned house or two across the street on the corner where homeless people gathered. I know the hotel cannot do anything about that, don't let it scare you away, it is Austin. The houses further down the street had obviously been updated, so it's in a generally good neighborhood.

I have stated comfort inn & suites many times over the years. I have never met with such a surly or on accommodating receptionist. She had a bad attitude when we requested a king bed, even though we accepted that it may not be possible. When we got our room, the thermostat did not work, and she seemed very irritated that she had to come and change rooms for us. This woman should not be working with the public.

The person working the check in and check out was rude. This property was not as nice as other comfort ins that I stayed in.

Service was excellent, but the noise from the bar near the hotel was not good.

Too many homeless and sketchy people around the property.

Happy with hotel. Being in the southwest (inner) corner of 183 and 35 we could escape into the city without having to deal with getting on freeways !

Pretty good location that is just off the highway. Had an event to attend that was in the Moody Center on the University of Texas campus.

It was ok. the area was a bit sketchy but the parking lot was well lit. Best part is that it is within walking distance of an 'Ojos Locos' - very good eye candy within.

Do not choose this hotel. Homeless camp across from parking lot. Broken glass all over the parking lot. Very unfriendly staff at front desk. Hard to understand and very vague answers to our concerns. They apparently keep the front door locked to keep homeless out. We had a hard time getting inside the hotel, and then had a very uneasy feeling about staying there. We cancelled our reservation. Working on receiving a refund.

The neighborhood is a little rough. The hotel is great.

Clean rooms, with breakfast in the am. Close to downtown and not in a bad area.

The hotel was clean and but the area looks unsafe

I stayed here one night to be close enough to downtown that Uber wouldn’t be too expensive, but I also didn’t have to use valet parking or otherwise pay for parking. I felt safe, I felt like my vehicle was safe. The bed was comfortable, & I got a decent shower before I checked out. I didn’t have breakfast, but it smelled great! Staff I interacted with were professional & kind.

The homeless hanging out across the entrance of the hotel, trash in the parking lot and its location near the highway felt unsafe and difficult to sleep at night. The hotel is dated with brown carpet in the stairwell and hallways. The staff apparently live at the hotel as they are not in uniform, friendly and were not at the front desk when we arrived. The hotel is apparently family owned and operated. Please get better cameras in the hallways, it’s obvious you are recording with the bright blindly light that turns on with the motion sensor; uncomfortable. The rooms are clean. I don’t recommend longer than a 1 night stay and the breakfast did not look fresh. The smell of the of the boiled eggs when you open the refrigerator was disturbing.

Drove up to homeless people outside of property. Front desk person wasnt friendly at all when i asked him about the neighborhood. The rooms are very old and musty. Carpets are disgusting looking. The breakfast was ok but the fruit they set out was molded and looked like it had sat there a while, i took a picture but the front desk guy didnt care to loo at it. I DO NOT recommend this place.

The breakfast was good. Staff was nice and gave extra towel as we requested. Shopping close by along with gas and fast food for the road. No complaints here.

Very poor breakfast quality

Hotel was not bad all in all, the breakfast was the only downside as the waffle batter was spoiled and you wouldnt notice until you attempted to eat it and the sourness got you. Plenty of towels and shower had good pressure.

The host people were very nice and the breakfast was good. Hot food... even Texas shaped waffle machine. The beds were comfy but the AC was struggling a bit. Coffee available all the time in lobby. Area around the hotel was a little run down looking, but we felt safe walking around. It was close to where we wanted to be.

Nice place, very good overall, so helpful and great staff, breakfast so good and good variety, room very clean, indoor warm pool, area is good 10 minutes to downtown, only dislike noisy and loud night club right behind my room.

The area was a little questionable and breakfast was not good.

Stayed here for 2 nights. Like this place. Very nice place for the price. A little dated, but still feel clean and comfortable. Good breakfast buffet. Friendly and diligent staff. Good location - short drive to shopping, food, UT and airport.

The breakfast availability was ok. They had the waffle maker, eggs, sausage, gravy. There was also cereal and bread products. The staff was very nice. There are no real walkable stores. You can drive to several. It could be updated a bit.

The homeless hanging out across the entrance of the hotel, trash in the parking lot and its location near the highway felt unsafe and difficult to sleep at night. The hotel is dated with brown carpet in the stairwell and hallways. The staff apparently live at the hotel as they are not in uniform, friendly and were not at the front desk when we arrived. The hotel is apparently family owned and operated. Please get better cameras in the hallways, it’s obvious you are recording with the bright blindly light that turns on with the motion sensor; uncomfortable. The rooms are clean. I don’t recommend longer than a 1 night stay and the breakfast did not look fresh. The smell of the of the boiled eggs when you open the refrigerator was disturbing.