The Morrow Washington Dc, Curio Collection By Hilton

Very clean amazing property

I am writing to express my frustration and disappointment with my recent stay at your property. Unfortunately, the experience fell far below expectations, especially given the price point. First, the phone in the room did not work. I reported this issue twice and was told it would be looked at, but nothing was ever done. I also requested a noon checkout with the front desk, but this was never entered into the system. I had to go back the following morning to remind the staff, which should not have been necessary. There were also basic amenities missing. There was no small shop or convenience area available for guests who may have forgotten essential items, which is something I would expect from a hotel at this level. Additionally, I approached the front desk with a general question, and the staff member made eye contact with me and then walked away, leaving the desk unattended. That level of service is unacceptable. As for dining, while I did not try the restaurant, the menu alone was enough to discourage me. Combined with the location, which offers very limited nearby food options unless you travel out or go to a grocery store several blocks away, this created an inconvenience. I attempted to rely on Uber Eats and DoorDash both nights, and both times the orders were incorrect, and the restaurants did not answer their phones when I tried to resolve the issues. To add to the overall experience, motel 6 had better staff and amenities

it was a nice day! The metro was a little loud on the third floor, but it didn’t keep us up all night. The comforter was broken broken and had some feathers coming out of it and one of the pillows had a brown stain on it. everything else was great! The staff was so kind and helpful!

Helpful staff

Lots of broken elements in the room