Grand Mirage Resort & Thalasso Spa - Bali

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The main building rooms just feel dirty. We had cockroaches get into our food in the room. We had a really bad room service chicken meal that we couldn’t eat. We left after 2 nights of a 5 night stay. We had already moved rooms twice and they wanted us to move a 3rd time. They get you to sign a form at check in that you aren’t entitled to a refund (if you booked a room with no refund)… this should have been a red flag. They then tried to get me to sign a form on departure stating I wouldn’t be entitled to a refund. We haven’t even asked for a refund we were just happy to get out of there. In fairness- we stayed in the main building, I believe the kids side is newer. A few good pool slides and a kids club are very available at a lot of hotels in the area so I would definitely skip this place if you are reading this.

Staff were absolutely lovely, great breakfast

Breakfast was a let down staff were amazing I got bed bugs I want to lodge a complain

Very clean, the staff would help with any and all requests. Stayed here for 10 nights and couldn’t fault the resort.