Grand Mirage Resort & Thalasso Bali

Great facilities. Many pools we used the main pool only. Lots of room for kids & adults. Our room was on the same level with sliding door straight out to pool area. Very convenient.

The main building rooms just feel dirty. We had cockroaches get into our food in the room. We had a really bad room service chicken meal that we couldn’t eat. We left after 2 nights of a 5 night stay. We had already moved rooms twice and they wanted us to move a 3rd time. They get you to sign a form at check in that you aren’t entitled to a refund (if you booked a room with no refund)… this should have been a red flag. They then tried to get me to sign a form on departure stating I wouldn’t be entitled to a refund. We haven’t even asked for a refund we were just happy to get out of there. In fairness- we stayed in the main building, I believe the kids side is newer. A few good pool slides and a kids club are very available at a lot of hotels in the area so I would definitely skip this place if you are reading this.

Staff were absolutely lovely, great breakfast

Breakfast was a let down staff were amazing I got bed bugs I want to lodge a complain

Clean room, nice staff, amenities great for kids