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The Lux Hotel & Conference Center, an Ascend Collection Hotel

104 $US

/nuit

Moyenne pour novembre

The Lux Hotel & Conference Center, an Ascend Collection Hotel - Image 1

The Lux Hotel & Conference Center, an Ascend Collection Hotel - Chambre

The Lux Hotel & Conference Center, an Ascend Collection Hotel - Chambre

The Lux Hotel & Conference Center, an Ascend Collection Hotel - Réception

The Lux Hotel & Conference Center, an Ascend Collection Hotel - Piscine

Prix pour The Lux Hotel & Conference Center, an Ascend Collection Hotel

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104 $US

/nuit

Moyenne pour novembre

Prix moyens mensuels

À The Lux Hotel & Conference Center, an Ascend Collection Hotel, les prix par nuit s'élèvent en moyenne à 84 $US pendant le mois le moins cher (janvier) et à 135 $US pendant le mois le plus cher (septembre), sur la base des 12 derniers mois.

Prix moyen par nuit à The Lux Hotel & Conference Center, an Ascend Collection Hotel selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	84 $US
février	88 $US
mars	97 $US
avril	100 $US
mai	126 $US
juin	127 $US
juillet	130 $US
août	129 $US
septembre	135 $US
octobre	132 $US
novembre	104 $US
décembre	99 $US

Le plus cher : septembre (env. 135 $US)

Le moins cher : janvier (env. 84 $US)

À propos de cet établissement

N'hésitez pas à profiter des nombreuses infrastructures de loisirs à disposition et qui incluent notamment un centre de fitness et une piscine extérieure en saison. Parmi les services et équipements offerts par cet hôtel vous trouvez égalem...

Équipements

N'hésitez pas à profiter des nombreuses infrastructures de loisirs à disposition et qui incluent notamment un centre de fitness et une piscine extérieure en saison. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service d'organisation de mariages et une télévision dans l'espace commun.

Services de l'établissement

Les équipements et services proposés incluent une réception ouverte 24 h/24, une laverie et un coffre-fort à la réception. Si vous devez organiser une réunion à Waterloo, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 853 mètres carrés et comprenant un espace de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

The Lux Hotel & Conference Center, an Ascend Collection Hotel abrite un délicieux restaurant, Woody's Bar & Grille. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner continental gratuit est servi en semaine de 06 h 30 à 09 h 30 et le week-end de 07 h 00 à 10 h 00.

Chambres

Les 147 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un sèche-cheveux et des brosses à dents et du dentifrice. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.

Emplacement

Profitant d'un bel emplacement à Waterloo, The Lux Hotel & Conference Center, an Ascend Collection Hotel se situe en zone rurale, à moins de 5 minutes en voiture de National Women's Hall of Fame (musée féminin) et de Musée La vie est belle. Cet hôtel se trouve à 8 km de New York Chiropractic College et à 9 km de Caves de vinification de Montezuma.

À proximité

Musée du Memorial Day national(1.7 miles)
Bridge Street Bridge(2.2 miles)
Parc historique national Women's Rights(2.2 miles)
National Women's Hall of Fame (musée féminin)(2.4 miles)
Musée des voies navigables et de l'industrie de Seneca(2.4 miles)
Musée La vie est belle(2.5 miles)
Muranda Cheese Company(3.1 miles)
Seneca Meadows Wetlands Preserve(4.3 miles)
Del Lago Resort & Casino(4.6 miles)
New York Chiropractic College(4.9 miles)
Chalet de Peter Whitmer(5.3 miles)
Caves de vinification de Montezuma(5.6 miles)
Lac Cayuga(5.7 miles)
Parc d'État de Cayuga Lake(6.4 miles)
Seneca Lake State Park (parc régional)(7 miles)

Emplacement

2468 State Route 414, Waterloo (New York), État de New York, États-Unis d’Amérique

Musée du Memorial Day national (1.7 miles)

Bridge Street Bridge (2.2 miles)

Parc historique national Women's Rights (2.2 miles)

National Women's Hall of Fame (musée féminin) (2.4 miles)

Musée des voies navigables et de l'industrie de Seneca (2.4 miles)

Musée La vie est belle (2.5 miles)

Plus d'informations sur l'emplacement

Options de chambre

12

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite, non-fumeurs

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Chauffage

Wi-Fi (gratuit)

12

Chambre, 1 très grand lit, non-fumeurs

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

255 ft²

Climatisation

Chauffage

Wi-Fi (gratuit)

5

Chambre, 2 lits doubles, non-fumeurs

Détails de la chambre

2 Lits Doubles

Couchages 4

220 ft²

Climatisation

Chauffage

Wi-Fi (gratuit)

Avis des voyageurs sur The Lux Hotel & Conference Center, an Ascend Collection Hotel

8.4

Très bien

Basé sur 707 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au The Lux Hotel & Conference Center, un hôtel Ascend Collection, les voyageurs soulignent souvent le personnel accueillant et serviable, les lits confortables et l'emplacement pratique à proximité de l'autoroute I-90, du casino Del Lago, des centres commerciaux, des vignobles et des commerces de proximité.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

Au The Lux Hotel & Conference Center, un hôtel Ascend Collection, les voyageurs soulignent souvent le personnel accueillant et serviable, les lits confortables et l'emplacement pratique à proximité de l'autoroute I-90, du casino Del Lago, des centres commerciaux, des vignobles et des commerces de proximité.

Les chambres sont généralement spacieuses et partiellement rénovées, mais l'établissement dans son ensemble semble un peu vieillissant et le bruit provenant des couloirs ou des portes claquant peut perturber les personnes ayant le sommeil léger. Les commentaires sur le petit-déjeuner sont mitigés : certains apprécient la variété, tandis que d'autres signalent des produits froids et un café faible. La piscine extérieure est souvent fermée ou indisponible, et certains clients ont noté des odeurs de moisi ou des odeurs provenant d'une décharge à l'extérieur, ainsi que des problèmes d'entretien sporadiques. Attendez-vous à un bon rapport qualité-prix et à un service attentionné, avec quelques imperfections.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le restaurant et le bar sur place reçoivent des éloges constants. La piscine extérieure est souvent fermée ou froide lorsqu'elle est ouverte ; le parking est facile, la salle de sport est bien notée et l'établissement accepte les animaux de compagnie.

Avis de voyageur à ce sujet

10

nicole

19 oct. 2025

·

A séjourné 1 nuit

Parking was easily available.

Parking was easily available.

8

RHONDA

28 mai 2024

·

A séjourné 2 nuits

Staff are very friendly, still finishing remodel, gym is one of the best I've seen in a while. Would come back especially to see the finished product after all renovations are complete.

Staff are very friendly, still finishing remodel, gym is one of the best I've seen in a while. Would come back especially to see the finished product after all renovations are complete.

8

Linda

10 avr. 2024

·

A séjourné 3 nuits

Great staff, nice breakfast. Room very comfortable. Dog friendly. I’ll be back!

Great staff, nice breakfast. Room very comfortable. Dog friendly. I’ll be back!

8

Darla

2 août 2024

·

A séjourné 3 nuits

Hotel was recently remodeled so everything was in great shape. Very large rooms, pool was not open. Breakfast was not good.

Hotel was recently remodeled so everything was in great shape. Very large rooms, pool was not open. Breakfast was not good.

10

Robert

25 avr. 2025

·

A séjourné 3 nuits

Woody’s restaurant and bar that is attached was a great amenity. Great food and service

Woody’s restaurant and bar that is attached was a great amenity. Great food and service

10

Greg

17 août 2024

·

A séjourné 1 nuit

Staff was great. Tv not working at first and they addressed issues immediately and gave us a different room when it couldn’t be fixed. Beds were so comfortable. Breakfast very good. Pool not working and it was hot day

Staff was great. Tv not working at first and they addressed issues immediately and gave us a different room when it couldn’t be fixed. Beds were so comfortable. Breakfast very good. Pool not working and it was hot day

2

Laurel

8 nov. 2024

·

A séjourné 1 nuit

We booked for the pool. It was closed and no notification was given. We requested a partial refund in person and via email and all requests were ignored

We booked for the pool. It was closed and no notification was given. We requested a partial refund in person and via email and all requests were ignored

8

Danielle

7 août 2025

·

A séjourné 4 nuits

The hotel is nice, not five star but decent. The front desk staff were very friendly and helpful with suggestions of places to see and eat. The beds are comfortable and the pool was nice but cold. Breakfast was decent with hot and cold options. It is conveniently located near several of the towns.

The hotel is nice, not five star but decent. The front desk staff were very friendly and helpful with suggestions of places to see and eat. The beds are comfortable and the pool was nice but cold. Breakfast was decent with hot and cold options. It is conveniently located near several of the towns.

10

THERESA

17 août 2025

·

A séjourné 1 nuit

Nice hotel and friendly staff. Outdoor Pool area is large and nice. Pool is opened until 10 pm

Nice hotel and friendly staff. Outdoor Pool area is large and nice. Pool is opened until 10 pm

10

Christine

13 juil. 2025

·

A séjourné 1 nuit

The staff was very friendly. The restaurant on site was very good and reasonably priced. Beds were comfortable.

The staff was very friendly. The restaurant on site was very good and reasonably priced. Beds were comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients ont trouvé les chambres propres, mais des plaintes récurrentes font état d'odeurs de moisi ou de mildiou, de moquettes humides, d'insectes et de salles de bain ou de fenêtres occasionnellement sales.

Avis de voyageur à ce sujet

2

Jen

5 sept. 2024

·

A séjourné 2 nuits

I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.

I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.

4

Brenda

15 juil. 2024

·

A séjourné 1 nuit

This hotel smelled like mildew. There was also mold on the ceiling in the shower (looked like there was no vent) and our phone was plugged in but didn’t work. We had a courtyard facing room and there was a birthday party at the pool 7-10pm with at least 15 kids and all their parents. The party had loud music so we called the front desk from our cell to see how long the party would be - they said it should end soon and they’d ask the partygoers to turn it down but… there was no difference in noise. We didn’t ask to be moved but were kind of hoping they’d offer that to us and they didn’t. We overpaid for our stay for the musselman in Geneva only because we didn’t have any other options, so it served its purpose but would not recommend if you have other choices.

This hotel smelled like mildew. There was also mold on the ceiling in the shower (looked like there was no vent) and our phone was plugged in but didn’t work. We had a courtyard facing room and there was a birthday party at the pool 7-10pm with at least 15 kids and all their parents. The party had loud music so we called the front desk from our cell to see how long the party would be - they said it should end soon and they’d ask the partygoers to turn it down but… there was no difference in noise. We didn’t ask to be moved but were kind of hoping they’d offer that to us and they didn’t. We overpaid for our stay for the musselman in Geneva only because we didn’t have any other options, so it served its purpose but would not recommend if you have other choices.

10

Jennifer

21 nov. 2025

·

A séjourné 1 nuit

Everything was great. Beds were comfortable and clean.

Everything was great. Beds were comfortable and clean.

6

Christal

19 mai 2025

·

A séjourné 1 nuit

The room was pretty outdated and the carpet was sticky in numerous spots. The canvas artwork on the wall actually had a few holes in it. Found a random flip flop under our bed when looking for a lost sock.

The room was pretty outdated and the carpet was sticky in numerous spots. The canvas artwork on the wall actually had a few holes in it. Found a random flip flop under our bed when looking for a lost sock.

10

Kim

8 sept. 2025

·

A séjourné 1 nuit

This hotel was very clean, beds were comfortable, plenty of parking & breakfast was included. Convenient location. 4 miles from the Thruway!

This hotel was very clean, beds were comfortable, plenty of parking & breakfast was included. Convenient location. 4 miles from the Thruway!

10

Steven

18 oct. 2025

·

A séjourné 3 nuits

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

4

Kim

30 sept. 2025

·

A séjourné 1 nuit

It was dirty in the room. The bathroom was dirty - I wore flip flops in the shower. It didn't look like the bathroom was mopped and stuff was under the sink. Windows were filthy. When I went to check out, all staff was outside on a smoke break so I waited, then gave up and left my keys on the check out counter. The check in person Saturday was very nice, but the only good thing about the hotel.

It was dirty in the room. The bathroom was dirty - I wore flip flops in the shower. It didn't look like the bathroom was mopped and stuff was under the sink. Windows were filthy. When I went to check out, all staff was outside on a smoke break so I waited, then gave up and left my keys on the check out counter. The check in person Saturday was very nice, but the only good thing about the hotel.

6

Patrick

3 janv. 2024

·

A séjourné 1 nuit

When we packed up in the morning there were ants all over the tile by the bathroom

When we packed up in the morning there were ants all over the tile by the bathroom

10

Robert

29 juil. 2024

·

A séjourné 1 nuit

When we had a problem with the TV not working. The front desk person quickly gave us an alternate room after testing our TV out.

When we had a problem with the TV not working. The front desk person quickly gave us an alternate room after testing our TV out.

8

Lisa

26 août 2024

·

A séjourné 3 nuits

Pros: Price was decent for the hotel, safe area, relatively quiet, relatively clean, easy parking. Con: We had a lot of gnats in our room, pillow was stained, walls are thin; can hear people in hallway and doors slamming; furniture and condition of hotel could use updating. No fan in bathroom; no screen on window so you can’t air the room without risk of insects flying in. Overall: Price is good for the location. Other hotels at the same price point are in worse condition unfortunately.

Pros: Price was decent for the hotel, safe area, relatively quiet, relatively clean, easy parking. Con: We had a lot of gnats in our room, pillow was stained, walls are thin; can hear people in hallway and doors slamming; furniture and condition of hotel could use updating. No fan in bathroom; no screen on window so you can’t air the room without risk of insects flying in. Overall: Price is good for the location. Other hotels at the same price point are in worse condition unfortunately.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses avec des lits très confortables, et certaines suites offrent des coins salon supplémentaires et un bar. Cependant, certaines parties semblent datées et le bruit provenant des couloirs ou des portes est signalé par plusieurs clients ; l'obscurité est variable.

Avis de voyageur à ce sujet

10

Catherine

1 janv. 2025

·

A séjourné 1 nuit

The room was amazing! It had everything you would need. We upgraded to the suite because we had another couple staying there as well and we needed a room big enough for the four of us to hang out. The room had a couch and a table with four chairs, so there was plenty of room. There was also a microwave, small refrigerator and a bar area. The shower was amazing!! The bed was very comfortable. All around this was a great hotel and that says a lot from me because I am a hotel snob! In fact, we already booked our stay for next year.

The room was amazing! It had everything you would need. We upgraded to the suite because we had another couple staying there as well and we needed a room big enough for the four of us to hang out. The room had a couch and a table with four chairs, so there was plenty of room. There was also a microwave, small refrigerator and a bar area. The shower was amazing!! The bed was very comfortable. All around this was a great hotel and that says a lot from me because I am a hotel snob! In fact, we already booked our stay for next year.

8

Darla

2 août 2024

·

A séjourné 3 nuits

Hotel was recently remodeled so everything was in great shape. Very large rooms, pool was not open. Breakfast was not good.

Hotel was recently remodeled so everything was in great shape. Very large rooms, pool was not open. Breakfast was not good.

10

jagesha

22 juin 2025

·

A séjourné 2 nuits

Very nice place wish they had queen beds instead of double bed size. Rest all was good

Very nice place wish they had queen beds instead of double bed size. Rest all was good

6

Tung

28 juil. 2024

·

A séjourné 1 nuit

The drainage in the shower was clogged, it took a while to drain and the shower door was leaking water to the floor. The bed are double twin beds, not queen beds, quite small.

The drainage in the shower was clogged, it took a while to drain and the shower door was leaking water to the floor. The bed are double twin beds, not queen beds, quite small.

2

Spojmai

18 mai 2024

·

A séjourné 1 nuit

Very noisy and the door system is awful, when next door closes the door your whole room shakes! I had a horrible stay and couldn’t get any sleep.

Very noisy and the door system is awful, when next door closes the door your whole room shakes! I had a horrible stay and couldn’t get any sleep.

8

Alison

24 mai 2024

·

A séjourné 3 nuits

Modern bathroom was clean and bright. Spacious room with comfortable clean beds.

Modern bathroom was clean and bright. Spacious room with comfortable clean beds.

8

Ezra

15 déc. 2024

·

A séjourné 3 nuits

Overall very good. Great service, comfortable bed. Only negative feedback is not having a blackout curtain because parking lot light shone through.

Overall very good. Great service, comfortable bed. Only negative feedback is not having a blackout curtain because parking lot light shone through.

10

Robin

19 juil. 2024

·

A séjourné 1 nuit

Comfy beds, good pillows, and shower pressure good!

Comfy beds, good pillows, and shower pressure good!

8

Ana Carolina

20 mai 2024

·

A séjourné 1 nuit

I expected more, to be honest. Plenty of rooms available and they put another couple in a room beside us, so it could have been quieter. Shower leaked all over no matter what you did. Toilet looked like it could clog any day now. Bed was comfy, and the local photos on the bedroom walls were a nice touch. Breakfast room was very pleasant and the lady taking care of it as well. Nice options, just lacked some fruit.

I expected more, to be honest. Plenty of rooms available and they put another couple in a room beside us, so it could have been quieter. Shower leaked all over no matter what you did. Toilet looked like it could clog any day now. Bed was comfy, and the local photos on the bedroom walls were a nice touch. Breakfast room was very pleasant and the lady taking care of it as well. Nice options, just lacked some fruit.

4

Jenn

15 nov. 2025

·

A séjourné 1 nuit

Was woke up at 5am by people slamming doors. Really wish we would’ve known we were going to be close to a landfill. The smell was terrible and we could smell it all night. Staff was great at check in.

Was woke up at 5am by people slamming doors. Really wish we would’ve known we were going to be close to a landfill. The smell was terrible and we could smell it all night. Staff was great at check in.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement décrit comme aimable, serviable et réactif, le personnel résolvant les problèmes et répondant aux demandes. Quelques clients ont fait état d'une mauvaise communication ou d'une gestion inefficace des problèmes.

Avis de voyageur à ce sujet

10

Donald

9 sept. 2025

·

A séjourné 1 nuit

Bed very comfortable and staff very friendly and professional

Bed very comfortable and staff very friendly and professional

2

Jen

5 sept. 2024

·

A séjourné 2 nuits

I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.

I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.

2

Pragraj

21 août 2024

·

A séjourné 1 nuit

Staff was not polite was rude will never stay there again

Staff was not polite was rude will never stay there again

10

Steven

18 oct. 2025

·

A séjourné 3 nuits

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

4

anu

6 août 2024

·

A séjourné 1 nuit

First, I was disappointed to find that the pool was closed and there was no prior communication regarding its closure. We had to sit in our rooms because there was no other place available. Moreover, our group was disturbed by a call from the front desk, followed shortly by a staff member knocking on our door. We were informed that there was a noise complaint from our room, and the staff member rudely told us that they could hear us in the hall.To clarify, we had booked three rooms, and we were all adults in our mid to late 50s, simply having conversation. The following morning, we sought to speak with a manager about the incident, but the front desk agent informed us that there was no manager on duty as he was out on sick leave and they were unsure of his return. To our surprise, the same staff member from the previous night came out and identified herself as the supervisor. She offered no apology for the inconvenience and continued to speak with us in a dismissive manner. We felt completely disrespected and humiliated. To make matters worse, I emailed the General Manager, Victor Nelson, two days ago, and I still haven't received a response. This lack of courtesy from higher management only mirrors the attitude of the line staff. As professionals in the hospitality industry, we understand the importance of high service standards. The treatment we received, however, made us feel unwelcome and even discriminated against.We will never stay here again. HORRIBLE SERVICE."

First, I was disappointed to find that the pool was closed and there was no prior communication regarding its closure. We had to sit in our rooms because there was no other place available. Moreover, our group was disturbed by a call from the front desk, followed shortly by a staff member knocking on our door. We were informed that there was a noise complaint from our room, and the staff member rudely told us that they could hear us in the hall.To clarify, we had booked three rooms, and we were all adults in our mid to late 50s, simply having conversation. The following morning, we sought to speak with a manager about the incident, but the front desk agent informed us that there was no manager on duty as he was out on sick leave and they were unsure of his return. To our surprise, the same staff member from the previous night came out and identified herself as the supervisor. She offered no apology for the inconvenience and continued to speak with us in a dismissive manner. We felt completely disrespected and humiliated. To make matters worse, I emailed the General Manager, Victor Nelson, two days ago, and I still haven't received a response. This lack of courtesy from higher management only mirrors the attitude of the line staff. As professionals in the hospitality industry, we understand the importance of high service standards. The treatment we received, however, made us feel unwelcome and even discriminated against.We will never stay here again. HORRIBLE SERVICE."

2

Barry

16 févr. 2025

·

A séjourné 2 nuits

My room had a faulty heater that didn’t work & the front desk was unable to accommodate me with a room suiting my original request & informed me that despite them canceling my prepaid room I would have to contact the manager to request a refund which was subject to approval

My room had a faulty heater that didn’t work & the front desk was unable to accommodate me with a room suiting my original request & informed me that despite them canceling my prepaid room I would have to contact the manager to request a refund which was subject to approval

10

Robert

8 juil. 2024

·

A séjourné 4 nuits

The staff at the front desk was great

The staff at the front desk was great

10

Kathy

22 déc. 2024

·

A séjourné 1 nuit

The Lux was conveniently located, beautiful decor, clean and friendly staff. The breakfast that was included was a nice variety in a very nice dining area.

The Lux was conveniently located, beautiful decor, clean and friendly staff. The breakfast that was included was a nice variety in a very nice dining area.

10

Kimberly

9 sept. 2025

·

A séjourné 1 nuit

Front desk staff very nice and helpful. We had a situation in our room, where our cat hid under the bed which was a platform. The housekeeping staff was extremely helpful getting her out from inside the bed!!

Front desk staff very nice and helpful. We had a situation in our room, where our cat hid under the bed which was a platform. The housekeeping staff was extremely helpful getting her out from inside the bed!!

10

Robert

29 juil. 2024

·

A séjourné 1 nuit

When we had a problem with the TV not working. The front desk person quickly gave us an alternate room after testing our TV out.

When we had a problem with the TV not working. The front desk person quickly gave us an alternate room after testing our TV out.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour l'accès à l'autoroute I-90, au casino Del Lago, aux vignobles et brasseries des Finger Lakes, aux centres commerciaux et aux restaurants et au Walmart à proximité ; beaucoup le trouvent calme. Certains mentionnent des odeurs à l'extérieur dues à une décharge ou une zone industrielle à proximité.

Avis de voyageur à ce sujet

10

Paul

21 oct. 2025

·

A séjourné 4 nuits

It had a great location to restaurants and the breweries and wineries that we wanted to visit. The hotel had everything that we needed.

It had a great location to restaurants and the breweries and wineries that we wanted to visit. The hotel had everything that we needed.

10

Timothy

9 nov. 2024

·

A séjourné 1 nuit

Are immediately around the property was fine. There was something in the air, once you left the building.

Are immediately around the property was fine. There was something in the air, once you left the building.

10

Rachel

30 mars 2024

·

A séjourné 1 nuit

Close to Del Lago where I was heading for my stay. Great staff and clean room. Outlets 10 minutes away and easy to get to off the interstate.

Close to Del Lago where I was heading for my stay. Great staff and clean room. Outlets 10 minutes away and easy to get to off the interstate.

10

Kim

8 sept. 2025

·

A séjourné 1 nuit

This hotel was very clean, beds were comfortable, plenty of parking & breakfast was included. Convenient location. 4 miles from the Thruway!

This hotel was very clean, beds were comfortable, plenty of parking & breakfast was included. Convenient location. 4 miles from the Thruway!

10

Jonathan

24 mars 2025

·

A séjourné 2 nuits

Close to a lot of stores and food

Close to a lot of stores and food

10

Joseph

15 févr. 2025

·

A séjourné 1 nuit

The Lux was a nice, quiet stay. The rooms were really clean. Convienant location right by the Del Lago casino.

The Lux was a nice, quiet stay. The rooms were really clean. Convienant location right by the Del Lago casino.

10

Steven

18 oct. 2025

·

A séjourné 3 nuits

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

8

April

26 mars 2024

·

A séjourné 1 nuit

Close to Waterloo Outlets

Close to Waterloo Outlets

8

joanne

13 avr. 2024

·

A séjourné 3 nuits

Front desk staff lovely and accommodating. Housekeeping staff as well. Our room the fan didn’t work in bathroom and some small Things needed fixing, but very clean. The hot tub is gone but didn’t say so on site, which was disappointing to my daughter who uses it for her back pain, but wasn’t the end of the world lol. Close to Seneca falls and Geneva all wineries and breweries within 40 mins off both lakes. One thing to be mindful of which is NOT the hotels fault is the landfill next door. Can be smelly but you aren’t hanging outside the hotel much.

Front desk staff lovely and accommodating. Housekeeping staff as well. Our room the fan didn’t work in bathroom and some small Things needed fixing, but very clean. The hot tub is gone but didn’t say so on site, which was disappointing to my daughter who uses it for her back pain, but wasn’t the end of the world lol. Close to Seneca falls and Geneva all wineries and breweries within 40 mins off both lakes. One thing to be mindful of which is NOT the hotels fault is the landfill next door. Can be smelly but you aren’t hanging outside the hotel much.

4

Jenn

15 nov. 2025

·

A séjourné 1 nuit

Was woke up at 5am by people slamming doors. Really wish we would’ve known we were going to be close to a landfill. The smell was terrible and we could smell it all night. Staff was great at check in.

Was woke up at 5am by people slamming doors. Really wish we would’ve known we were going to be close to a landfill. The smell was terrible and we could smell it all night. Staff was great at check in.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les commentaires sur le petit-déjeuner sont mitigés, allant d'une grande variété à des produits froids et un café faible. Le restaurant/bar Woody’s sur place reçoit régulièrement des éloges pour ses repas bons et à des prix raisonnables, bien qu'il puisse être fermé certains jours.

Avis de voyageur à ce sujet

6

Christine

3 nov. 2024

·

A séjourné 2 nuits

Only negative is the breakfast. Food was cold. Waffles were under cooked. Needed to toast an English muffin 3 times. Bed was very comfortable

Only negative is the breakfast. Food was cold. Waffles were under cooked. Needed to toast an English muffin 3 times. Bed was very comfortable

10

Steven

18 oct. 2025

·

A séjourné 3 nuits

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.

10

Kennedy

22 avr. 2024

·

A séjourné 2 nuits

We stayed two nights here, and it was great! The rooms were clean and VERY quiet, but honestly the best part was the breakfast, it was amazing!

We stayed two nights here, and it was great! The rooms were clean and VERY quiet, but honestly the best part was the breakfast, it was amazing!

8

Joan

13 juin 2025

·

A séjourné 2 nuits

I would say here again. There were a couple of problems that would NOT prevent me from staying here, but that should be addressed by management. The hot water was somewhere between nonexistent and inconsistent. The first night there was water that was barely body temperature. I mentioned it to the staff. The second night the water was tepid. The water was never hot. The breakfast buffet had good options, but was not monitored adequately. So food ran out and it was several minutes before it was replenished.

I would say here again. There were a couple of problems that would NOT prevent me from staying here, but that should be addressed by management. The hot water was somewhere between nonexistent and inconsistent. The first night there was water that was barely body temperature. I mentioned it to the staff. The second night the water was tepid. The water was never hot. The breakfast buffet had good options, but was not monitored adequately. So food ran out and it was several minutes before it was replenished.

10

Douglas

10 nov. 2024

·

A séjourné 1 nuit

Room look great and very clean breakfast was good

Room look great and very clean breakfast was good

8

Jennifer

26 déc. 2023

·

A séjourné 1 nuit

The interior of the hotel was wonderful (except for the “coffee” - I’m not sure you could really even call it coffee, it was very unpleasant tasting). And although I appreciated the pet-friendly policy, it does require a staff person to pick up after the inconsiderate guests who don’t clean up after their pet (not me). The exterior of the hotel needs a good trash pickup as well. However, the staff were extremely friendly and professional- we really enjoyed our stay!

The interior of the hotel was wonderful (except for the “coffee” - I’m not sure you could really even call it coffee, it was very unpleasant tasting). And although I appreciated the pet-friendly policy, it does require a staff person to pick up after the inconsiderate guests who don’t clean up after their pet (not me). The exterior of the hotel needs a good trash pickup as well. However, the staff were extremely friendly and professional- we really enjoyed our stay!

6

Dan

24 juil. 2025

·

A séjourné 1 nuit

We were greeted with a very friendly and helpful person upon arrival and the room and facilities were clean and well kept. The disaster happened when we went to have what promised to be an excellant breakfast. Everything looked great. BUT everything, including the scrambled eggs, the sausage links, the waffles, and even the coffee and "hot" water were so COLD, everything was inedible, completely INEDIBLE! What a way to RUIN a wonderful stay. I would not stay there again unless I was guaranteed that my eggs and waffle were going to be hot....

We were greeted with a very friendly and helpful person upon arrival and the room and facilities were clean and well kept. The disaster happened when we went to have what promised to be an excellant breakfast. Everything looked great. BUT everything, including the scrambled eggs, the sausage links, the waffles, and even the coffee and "hot" water were so COLD, everything was inedible, completely INEDIBLE! What a way to RUIN a wonderful stay. I would not stay there again unless I was guaranteed that my eggs and waffle were going to be hot....

10

Christine

13 juil. 2025

·

A séjourné 1 nuit

The staff was very friendly. The restaurant on site was very good and reasonably priced. Beds were comfortable.

The staff was very friendly. The restaurant on site was very good and reasonably priced. Beds were comfortable.

8

Roland

13 nov. 2025

·

A séjourné 1 nuit

Front desk staff was very nice and helpful! The room was ok, nothing special, but acceptable. The breakfast was the worst of our 8 night whirlwind thru the midwest and back. Make the breakfast better and the whole experience would be better and would even recommend it as a decent option.

Front desk staff was very nice and helpful! The room was ok, nothing special, but acceptable. The breakfast was the worst of our 8 night whirlwind thru the midwest and back. Make the breakfast better and the whole experience would be better and would even recommend it as a decent option.

10

Mary

19 sept. 2025

·

A séjourné 1 nuit

It’s so unusual to have a restaurant at the hotel and we had excellent food and service there! Friendly staff throughout! The place is older and some areas in need of repair but an excellent choice for the money.

It’s so unusual to have a restaurant at the hotel and we had excellent food and service there! Friendly staff throughout! The place is older and some areas in need of repair but an excellent choice for the money.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

4

Josee

19 août 2026

·

A séjourné 2 nuits

Court Séjour de 2 jours pour 3 personnes marqué par plusieurs problèmes : – accueil non professionnel,en appel personnel sur facetime – information erronée concernant le stationnement, il n’est pas dans l’édifice, il faut marcher quelques coins de rue, – Wi-Fi instable (modem réinitialisé par nous-mêmes), – manque des draps pour la troisième personne et ceux fournis après les avoir appelé étaient tachés et troués, – propreté insuffisante, – plusieurs articles manquants pour 3 personnes ou endommagés. Nous avons signalé des problèmes à deux reprises pendant le séjour. C’est intense pour un si court séjour. Pour un hébergement présenté comme “luxury”, l’expérience n’était pas au niveau attendu et payé. Heureusement, Boston est une ville magnifique, mais l’appartement n’a pas contribué positivement à notre séjour.

Court Séjour de 2 jours pour 3 personnes marqué par plusieurs problèmes : – accueil non professionnel,en appel personnel sur facetime – information erronée concernant le stationnement, il n’est pas dans l’édifice, il faut marcher quelques coins de rue, – Wi-Fi instable (modem réinitialisé par nous-mêmes), – manque des draps pour la troisième personne et ceux fournis après les avoir appelé étaient tachés et troués, – propreté insuffisante, – plusieurs articles manquants pour 3 personnes ou endommagés. Nous avons signalé des problèmes à deux reprises pendant le séjour. C’est intense pour un si court séjour. Pour un hébergement présenté comme “luxury”, l’expérience n’était pas au niveau attendu et payé. Heureusement, Boston est une ville magnifique, mais l’appartement n’a pas contribué positivement à notre séjour.

6

serge

24 nov. 2024

·

A séjourné 1 nuit

bien

bien

10

james

25 oct. 2024

·

A séjourné 2 nuits

.

.

10

Jean

il y a 3 semaines

·

A séjourné 1 nuit

This hotel was super convenient to get to off of the highway. If you forgot something, Walmart is walking distance, the town is easy to get to and the people who we spoke to were very friendly and informative!!

This hotel was super convenient to get to off of the highway. If you forgot something, Walmart is walking distance, the town is easy to get to and the people who we spoke to were very friendly and informative!!

10

Connor

il y a 3 semaines

·

A séjourné 1 nuit

Great room, helpful and friendly staff

Great room, helpful and friendly staff

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 01:00

Avant 11:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

novembre 2026

di	lu	ma	me	je	ve	sa
1 $91	2 $98	3 $98	4 $114	5 $94	6 $113	7 $154
8 $78	9 $66	10 $66	11 $66	12 $78	13 $113	14 $140
15 $66	16 $55	17 $66	18 $55	19 $66	20 $216	21 $216
22 $55	23 $55	24 $55	25 $55	26 $55	27 $101	28 $101
29 $55	30 $55

décembre 2026

Moins cher

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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 22 h 00. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit ; espèces non acceptées
Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par Commitment to Clean (Choice).
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

La piscine est ouverte entre juin et août.
Piscine accessible de 09 h 00 à 21 h 00.
L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).

Animaux de compagnie : 50 USD par hébergement et par séjour
Les animaux d'assistance ne sont soumis à aucuns frais.

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.