Renaissance Honolulu Hotel & Spa
US$ 258
/ noite
Média para setembro
Preços para Renaissance Honolulu Hotel & Spa
Selecione datas para ver preços e disponibilidade
US$ 258
/ noite
Média para setembro
Média de preços por mês
Em Renaissance Honolulu Hotel & Spa, a diária custa em média US$ 229 no mês mais barato (fevereiro) e US$ 356 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 250 |
| fevereiro | US$ 229 |
| abril | US$ 237 |
| maio | US$ 237 |
| agosto | US$ 277 |
| setembro | US$ 258 |
| outubro | US$ 264 |
| novembro | US$ 240 |
| dezembro | US$ 356 |
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Mais caro: dezembro (aprox. US$ 356)
Mais barato: fevereiro (aprox. US$ 229)
Sobre esta propriedade
Presenteie-se com uma visita ao spa, que oferece massagens e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, 2 banheiras de hidromassagem e uma sauna a vapor. Este hotel oferece Wi-Fi de...
Comodidades
Presenteie-se com uma visita ao spa, que oferece massagens e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, 2 banheiras de hidromassagem e uma sauna a vapor. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e serviços de casamento. Com o traslado de cortesia fica fácil dar um passeio na praia.
Comodidades
As comodidades presentes incluem um business center, check-out expresso e serviço de lavanderia e lavagem a seco. Hotel possui um espaço de 819 metros quadrados, contendo espaço para conferência e 4 salas de reunião, e é o local ideal para quem está planejando eventos em Honolulu.
Jantar
Para saborear um delicioso almoço ou jantar, vá ao SERA, um restaurante especializado em pratos da culinária local também serve refeições na cafeteria. O local ainda oferece serviço de quarto (horário limitado). Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 2 bares/lounges. Há café da manhã feito na hora disponível diariamente, entre 7h e 10h30, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 299 quartos com ar-condicionado, máquinas de café expresso e TVs LCD. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta banheiras e bidês. As comodidades incluem cofres e escrivaninhas, além de telefones com chamadas locais grátis.
Localização
Em Honolulu (na área de Ala Moana), Renaissance Honolulu Hotel & Spa está a poucos passos de Ala Moana Center e a 11 minuto(s) a pé de Hawaii Convention Center. Este hotel de luxo fica a 1,1 km de Ala Moana Beach Park e a 2,4 km de Waikiki Beach Walk.
Lugares próximos
Ala Moana Center(0.1 milhas)
Hawaii Convention Center(0.6 milhas)
Magic Island(0.6 milhas)
Ala Wai Harbor(0.6 milhas)
Ala Moana Beach Park(0.7 milhas)
Ward Village Shops(0.7 milhas)
Blaisdell Arena(0.9 milhas)
Magic Island Lagoon(1 milhas)
Honolulu Academy of Arts(1.1 milhas)
Straub Medical Center(1.1 milhas)
Duke Kahanamoku Beach(1.3 milhas)
Fort DeRussy Beach Park(1.3 milhas)
Honolulu Hale(1.5 milhas)
U.S. Army Museum of Hawai'i(1.6 milhas)
Royal Hawaiian Center(1.6 milhas)
Aeroporto Internacional Daniel K. Inouye (HNL)(7.7 milhas)
Aeroporto Kalaeloa (JRF)(23.2 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Estacionamento com manobrista
Localização
1390 Kapiolani Boulevard, Ala Moana, Honolulu, Havaí, Estados Unidos
Ala Moana Center (0.1 milhas)
Hawaii Convention Center (0.6 milhas)
Magic Island (0.6 milhas)
Ala Wai Harbor (0.6 milhas)
Ala Moana Beach Park (0.7 milhas)
Ward Village Shops (0.7 milhas)
Opções de quarto
11
Suíte, 1 quarto, vista para a montanha
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
9
Suíte, 1 quarto, acessível para pessoas com deficiência física, vista para a montanha (Tub)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 5
Ar condicionadoAquecimentoWi-Fi (gratuito)
8
Quarto, 2 camas Queen, vista para a cidade
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
14
Quarto, 2 camas Queen, cozinha americana, vista para o oceano (Residence)
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
10
Quarto, 2 camas Queen, vista para a cidade
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
11
Quarto, 2 camas Queen, vista parcial para o oceano
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
13
Quarto, 1 cama King, cozinha americana (Residence)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
5
Quarto, 1 cama King, vista para a cidade
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto, 1 cama King, acessível para pessoas com deficiência física, vista para o oceano (Tub)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
14
Quarto luxo, 1 cama King, cozinha americana, vista para o oceano (Residence)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto, 1 cama King, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
11
Suíte panorâmica (Panoramic View)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
11
Quarto grand, 1 cama King, cozinha americana, vista para o oceano (Residence)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
11
Suíte, 1 quarto, cozinha, vista parcial para o oceano (Residential Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
6
Quarto, 1 cama King, notificação para pessoas com deficiência auditiva, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
9
Suíte, 1 quarto, notificação para pessoas com deficiência auditiva (Hearing Accessible)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 5
Ar condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto, 1 cama King, cozinha americana, vista para a cidade (Residence)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
Ar condicionadoAquecimentoWi-Fi (gratuito)
13
Suíte, 2 quartos, cozinha, vista para o oceano (Residential Suite)
Detalhes do quarto
2 Camas De Casal Extragrandes
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
6
Suíte premier, 1 quarto, cozinha (Premier Panoramic View, Residential)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
8
Suíte grand, 1 quarto, cozinha (Grand Panoramic View, Residential)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
12
Suíte panorâmica, 1 quarto, cozinha (Panoramic View, Residential Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
10
Suíte, 1 quarto, cozinha, vista para a montanha (Residential Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 5
Ar condicionadoAquecimentoWi-Fi (gratuito)
16
Suíte panorâmica, 2 quartos, cozinha (Panoramic View, Residential Suite)
Detalhes do quarto
2 Camas De Casal Extragrandes
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
15
Suíte, 1 quarto, cozinha, vista para o oceano (Residential Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 6
Ar condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre Renaissance Honolulu Hotel & Spa
8.7
Fabuloso
Com base em 516 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Renaissance Honolulu Hotel & Spa, os hóspedes elogiam o ambiente novo e moderno, a localização conveniente perto de Ala Moana e as comodidades de destaque, como o spa, a piscina e a academia. No entanto, o feedback frequentemente aponta para uma consistência de serviço mista, problemas com as contas e restaurantes caros, às vezes com um atendimento lento.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Renaissance Honolulu Hotel & Spa, os hóspedes elogiam o ambiente novo e moderno, a localização conveniente perto de Ala Moana e as comodidades de destaque, como o spa, a piscina e a academia. No entanto, o feedback frequentemente aponta para uma consistência de serviço mista, problemas com as contas e restaurantes caros, às vezes com um atendimento lento.
Os quartos oferecem layouts confortáveis e, em alguns casos, janelas amplas ou vistas agradáveis, embora alguns hóspedes mencionem espaços menores, pressão fraca no chuveiro, a falta de telefones ou micro-ondas no quarto e problemas ocasionais com dispositivos, como TVs que não funcionam. A limpeza é sentida como nova e impecável em muitas estadias, mas a arrumação pode ser inconsistente, com serviços perdidos e falhas no fornecimento de toalhas, copos e itens de higiene pessoal. Espere apenas estacionamento com manobrista, a uma alta taxa diária, um serviço de transporte gratuito para Waikiki e capacidade limitada de lavanderia self-service. Ideal para viajantes que procuram uma base elegante e conveniente e que podem tolerar algumas falhas operacionais.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As instalações impressionam muitos com uma academia bem equipada, um spa popular, uma área de piscina agradável e um serviço de transporte para Waikiki. As desvantagens incluem apenas estacionamento com manobrista, com altas taxas diárias, e lavanderia self-service limitada; algumas questões de manutenção no spa foram observadas.
Avaliações dos hóspedes relacionadas
10
Andrew
7 de jun. de 2024
·
Hospedou-se por 3 noites
Everyone was very nice and welcoming. Hotel is new and the amenities were amazing. Free shuttle every hour was pretty convenient too. Special shout out to the valet boys, they hustle!
Everyone was very nice and welcoming. Hotel is new and the amenities were amazing. Free shuttle every hour was pretty convenient too. Special shout out to the valet boys, they hustle!
10
deborah
24 de mar. de 2025
·
Hospedou-se por 8 noites
Excellent hotel. New and modern. Had an excellent gym. You could walk to the mall or the gym easily. Would stay again.
Excellent hotel. New and modern. Had an excellent gym. You could walk to the mall or the gym easily. Would stay again.
8
Isabel
30 de jan. de 2025
·
Hospedou-se por 4 noites
Property is new, clean, modern, and very comfortable. Spa, gym, and pool areas are fantastic! Close to Ala Moana mall and Ala Moana beach which is nice and not anywhere as crowded as Waikiki. Major issue is service and room cleaning - there seems to be a lack of communication and standard procedures from management, so lots of confusion amongst staff (different people having different answers for things). A few issues: - Trying to book spa treatments ahead of arrival via phone was very difficult. Booking online is fine, but I had a few questions regarding party size and applying expedia discounts that they could not answer over the phone. You cannot book spa treatments by calling the spa, they told me you need to do it through Concierge, but when I called the front desk they did not know where to direct me. Very disorganized and unhelpful. - Quality of front desk staff is hit or miss. Again, I think management needs to do more training and have more standard procedures for everything including breakfast vouchers, resort fee allowances, etc. - There doesn't seem to be a good understanding of all the different promotions/credits/vouchers between the hotel, restaurant staff, spa staff. - Room cleaning service is not thorough in terms of replenishing items. While the cleaning is fine itself, there would be shortage of towels, or random things missing day to day (lotion, paper cups for coffee, etc). There was one day where we didn't receive any service at all.
Property is new, clean, modern, and very comfortable. Spa, gym, and pool areas are fantastic! Close to Ala Moana mall and Ala Moana beach which is nice and not anywhere as crowded as Waikiki. Major issue is service and room cleaning - there seems to be a lack of communication and standard procedures from management, so lots of confusion amongst staff (different people having different answers for things). A few issues: - Trying to book spa treatments ahead of arrival via phone was very difficult. Booking online is fine, but I had a few questions regarding party size and applying expedia discounts that they could not answer over the phone. You cannot book spa treatments by calling the spa, they told me you need to do it through Concierge, but when I called the front desk they did not know where to direct me. Very disorganized and unhelpful. - Quality of front desk staff is hit or miss. Again, I think management needs to do more training and have more standard procedures for everything including breakfast vouchers, resort fee allowances, etc. - There doesn't seem to be a good understanding of all the different promotions/credits/vouchers between the hotel, restaurant staff, spa staff. - Room cleaning service is not thorough in terms of replenishing items. While the cleaning is fine itself, there would be shortage of towels, or random things missing day to day (lotion, paper cups for coffee, etc). There was one day where we didn't receive any service at all.
10
Ryan
15 de abr. de 2025
·
Hospedou-se por 5 noites
Our stay was phenomenal and staff is friendly. Just a heads up that valet is the only thing they offer and it’s $59 tax a day. I will say it is worth the money but be sure to clear it how the charges will be made upon check in.
Our stay was phenomenal and staff is friendly. Just a heads up that valet is the only thing they offer and it’s $59 tax a day. I will say it is worth the money but be sure to clear it how the charges will be made upon check in.
8
KARILYN
1 de dez. de 2024
·
Hospedou-se por 1 noite
Place was beautiful. Spa was broken
Place was beautiful. Spa was broken
10
Aziza
1 de mar. de 2025
·
Hospedou-se por 7 noites
The pool area was great, lots of room to relax. I visited the spa for a massage. They have an ice bath, hot tub, sauna and steamroom all were very relaxing. They had 2 restaurants but the food was the same option everyday hoping this changes. The cafe was nice for a latte and a quick snack. The gym is one of the most well equipped gyms i have ever seem.
The pool area was great, lots of room to relax. I visited the spa for a massage. They have an ice bath, hot tub, sauna and steamroom all were very relaxing. They had 2 restaurants but the food was the same option everyday hoping this changes. The cafe was nice for a latte and a quick snack. The gym is one of the most well equipped gyms i have ever seem.
10
Thomas
9 de mai. de 2024
·
Hospedou-se por 4 noites
Great new location off Kapiolani. Beautiful amenities and facilities, and great eateries attached to the hotel. Staff are friendly and amazing, and they offered a free shuttle into Waikiki that ran every hour which was nice to be able to get into town. Will be staying here again in the future!
Great new location off Kapiolani. Beautiful amenities and facilities, and great eateries attached to the hotel. Staff are friendly and amazing, and they offered a free shuttle into Waikiki that ran every hour which was nice to be able to get into town. Will be staying here again in the future!
10
Diane
10 de mar. de 2025
·
Hospedou-se por 4 noites
I enjoyed the pool and hot tub every night along with the poolside bar. The location is perfect for walking or a short drive to local restaurants and shopping.
I enjoyed the pool and hot tub every night along with the poolside bar. The location is perfect for walking or a short drive to local restaurants and shopping.
10
Josiane Ceron
8 de jun. de 2025
·
Hospedou-se por 4 noites
Great stay. New property, well located and close to the tourist area of Waikiki, vallet staff super nice. The spa is also amazing, me and my family had one of the greatest massages ever.
Great stay. New property, well located and close to the tourist area of Waikiki, vallet staff super nice. The spa is also amazing, me and my family had one of the greatest massages ever.
8
Melissa
26 de jul. de 2025
·
Hospedou-se por 7 noites
A very good stay. Staff were professional. Tried to get a room upgrade as Expedia said that I could being a gold member. But an upgrade to a suite would add more charges. Shopping area around the hotel was great. Walking distance. Only main issue is that laundry room was so small for such a big hotel. Only 2 washer and 2 dryer. Had to wait long time to do laundry. Valet parking was good and bit pricey but better than looking for parking around that area.
A very good stay. Staff were professional. Tried to get a room upgrade as Expedia said that I could being a gold member. But an upgrade to a suite would add more charges. Shopping area around the hotel was great. Walking distance. Only main issue is that laundry room was so small for such a big hotel. Only 2 washer and 2 dryer. Had to wait long time to do laundry. Valet parking was good and bit pricey but better than looking for parking around that area.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos descrevem o hotel como novo e limpo, mas a arrumação é inconsistente, com serviços perdidos e reposição inadequada de itens básicos como toalhas e copos; alguns mencionam poeira, odores ou copos sujos.
Avaliações dos hóspedes relacionadas
2
Kyoungtae
8 de dez. de 2025
·
Hospedou-se por 1 noite
All the negative reviews about this place turned out to be true. The room was extremely dirty, and there was a very strong smell of dog urine and feces throughout the space. The female front desk staff member who checked us in (I didn’t catch her name) was also quite unfriendly. This hotel absolutely does not deserve a 5-star reputation. I would not recommend staying here.
All the negative reviews about this place turned out to be true. The room was extremely dirty, and there was a very strong smell of dog urine and feces throughout the space. The female front desk staff member who checked us in (I didn’t catch her name) was also quite unfriendly. This hotel absolutely does not deserve a 5-star reputation. I would not recommend staying here.
6
Donna
8 de out. de 2024
·
Hospedou-se por 3 noites
Location was great as far as shopping with Ala Moana Center across the street and many walkable restaurants; but also many homelessness nearby. Unfortunately I don’t think you can get away from that in the area. Overall hotel was good with a nice Mediterranean restaurant on site and beautiful pool. My one complaint was with housekeeping. Cups for coffee did not get replaced during the 3 nights we stayed and the water glasses were not clean. They were wiped down from the previous guest as evidenced by the smell and smear marks. It’s the little things that count. However, staff were all great and made our stay enjoyable.
Location was great as far as shopping with Ala Moana Center across the street and many walkable restaurants; but also many homelessness nearby. Unfortunately I don’t think you can get away from that in the area. Overall hotel was good with a nice Mediterranean restaurant on site and beautiful pool. My one complaint was with housekeeping. Cups for coffee did not get replaced during the 3 nights we stayed and the water glasses were not clean. They were wiped down from the previous guest as evidenced by the smell and smear marks. It’s the little things that count. However, staff were all great and made our stay enjoyable.
8
Venkatesh Raghupathy
4 de jan. de 2025
·
Hospedou-se por 5 noites
Things i like about this hotel is room is big and clean and newly built and view from the room was good and really enjoyed the fireworks view from the hotel which was the hallmark. The second best thing is the fitness center huge and valet service was good and quick. What turned me off was house keeping and maintenance which needs lot of improvement, they don't have a set time they come either very early in the morning or very late in the evening and forgot to refill the coffee bar, towels were reduced from 4 -> 3 -> 2 during our duration of stay total mess , cafe and laundry must be improved as well , laundry has only 2 units for such a large hotel. Location of hotel is nt a desirable location for walking. I have given a generous 4 starts for this hotel. In comparison Waikiki beachcomber a 3 star hotel was sensational in all aspects of things a truly 5 start experience there.
Things i like about this hotel is room is big and clean and newly built and view from the room was good and really enjoyed the fireworks view from the hotel which was the hallmark. The second best thing is the fitness center huge and valet service was good and quick. What turned me off was house keeping and maintenance which needs lot of improvement, they don't have a set time they come either very early in the morning or very late in the evening and forgot to refill the coffee bar, towels were reduced from 4 -> 3 -> 2 during our duration of stay total mess , cafe and laundry must be improved as well , laundry has only 2 units for such a large hotel. Location of hotel is nt a desirable location for walking. I have given a generous 4 starts for this hotel. In comparison Waikiki beachcomber a 3 star hotel was sensational in all aspects of things a truly 5 start experience there.
10
sungho
26 de dez. de 2025
·
Hospedou-se por 4 noites
Clean room with awesome staffs
Clean room with awesome staffs
2
Michael
11 de set. de 2025
·
Hospedou-se por 9 noites
The suite was modern, clean, and had a great view, but the service and billing were frustrating. Housekeeping skipped our room for several days despite repeated requests for towels and basic cleaning. Only after I emailed Marriott corporate did daily service finally begin for the last part of our 9-night stay. Worse, we were hit with incorrect charges every day, including a $65 valet fee even though we never used valet and nightly “food credit” charges that should have been complimentary. My husband had to go to the front desk three nights in a row after 9 p.m. to have these removed. The property itself is beautiful and well located, but the constant billing mistakes and lack of response until we escalated made the trip far less relaxing. Double-check your folio and credit-card statements before you leave.
The suite was modern, clean, and had a great view, but the service and billing were frustrating. Housekeeping skipped our room for several days despite repeated requests for towels and basic cleaning. Only after I emailed Marriott corporate did daily service finally begin for the last part of our 9-night stay. Worse, we were hit with incorrect charges every day, including a $65 valet fee even though we never used valet and nightly “food credit” charges that should have been complimentary. My husband had to go to the front desk three nights in a row after 9 p.m. to have these removed. The property itself is beautiful and well located, but the constant billing mistakes and lack of response until we escalated made the trip far less relaxing. Double-check your folio and credit-card statements before you leave.
6
Takahiro
19 de set. de 2024
·
Hospedou-se por 5 noites
Stayed 5 days but linen was not changed. Glasses and coffee cups were not cleaned. Difficult to book the restaurant at the hotel through their QR code as we don’t know which time slots are available at booking. I understand later that we know the availabilities if we use external booking service like OpenTable. Hotel itself is clean but the service level is low.
Stayed 5 days but linen was not changed. Glasses and coffee cups were not cleaned. Difficult to book the restaurant at the hotel through their QR code as we don’t know which time slots are available at booking. I understand later that we know the availabilities if we use external booking service like OpenTable. Hotel itself is clean but the service level is low.
6
Tyeka
17 de abr. de 2025
·
Hospedou-se por 3 noites
The hotel was nice but noone ever answered the phone ever and the room they assigned me had a huge coffee stain on the rug and it was extremely expensive but on the plus side it was on of the most modern places on the island
The hotel was nice but noone ever answered the phone ever and the room they assigned me had a huge coffee stain on the rug and it was extremely expensive but on the plus side it was on of the most modern places on the island
4
HENRY
30 de dez. de 2024
·
Hospedou-se por 4 noites
Seems under staffed. Two nights of the stay our room was not cleaned. In room phone didn’t work, and had to actually call with my phone to the 800# to connect to front desk. Had to remind them twice for towels and toilet paper.
Seems under staffed. Two nights of the stay our room was not cleaned. In room phone didn’t work, and had to actually call with my phone to the 800# to connect to front desk. Had to remind them twice for towels and toilet paper.
8
shamaneen
8 de ago. de 2024
·
Hospedou-se por 8 noites
It’s a 4 star instead of 5! I didn’t see the wow factor. Room was very dusty. I developed rashes on my arm I don’t know if it was from the dust or washing my clothes in the washer and dryer or from the dog dander.I thought no animals were allowed and saw 2 dogs. I’m highly allergic to dog dander.
It’s a 4 star instead of 5! I didn’t see the wow factor. Room was very dusty. I developed rashes on my arm I don’t know if it was from the dust or washing my clothes in the washer and dryer or from the dog dander.I thought no animals were allowed and saw 2 dogs. I’m highly allergic to dog dander.
10
Rebecca
14 de abr. de 2025
·
Hospedou-se por 4 noites
The hotel was very clean. The people were friendly. I have no complaints. I was extremely happy when I walked in the door. I definitely will stay with them again
The hotel was very clean. The people were friendly. I have no complaints. I was extremely happy when I walked in the door. I definitely will stay with them again
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são confortáveis e contemporâneos, com alguns oferecendo layouts espaçosos e vistas agradáveis. Alguns hóspedes relatam quartos menores, pressão fraca no chuveiro, falta de micro-ondas ou telefones no quarto e problemas ocasionais com dispositivos no quarto.
Avaliações dos hóspedes relacionadas
6
Susan
26 de jan. de 2025
·
Hospedou-se por 2 noites
The location was good The hotel itself was a little disappointing. There was no phone in the room to communicate with front desk or services. To order room service, I had to dial from my phone and food not only didn't come in 30 minutes as promised but 90 minutes later. The burger that I ordered was cold and my orange juice and mayonnaise was not delivered with the food but did come 30 minutes later. I was not able to eat much of the burger since it was cold although the fries were nice and hot.
The location was good The hotel itself was a little disappointing. There was no phone in the room to communicate with front desk or services. To order room service, I had to dial from my phone and food not only didn't come in 30 minutes as promised but 90 minutes later. The burger that I ordered was cold and my orange juice and mayonnaise was not delivered with the food but did come 30 minutes later. I was not able to eat much of the burger since it was cold although the fries were nice and hot.
8
jeannie
5 de out. de 2024
·
Hospedou-se por 2 noites
Brand new hotel. Very clean. The front desk staff that I dealt with aren’t very friendly or approachable. Seemed like they weren’t happy to be there. So a bad first impression walking into the hotel on check in. The water pressure in my room was also very weak. Took longer than usual to shower in order to wash off the soap and shampoo due to the low pressure. 2/3 showers in the women spa facility was also broken. Overall, hotel was clean and located in a very convenient location. 20 mins walk to beach. Besides the front desk staff, everyone else seemed friendly.
Brand new hotel. Very clean. The front desk staff that I dealt with aren’t very friendly or approachable. Seemed like they weren’t happy to be there. So a bad first impression walking into the hotel on check in. The water pressure in my room was also very weak. Took longer than usual to shower in order to wash off the soap and shampoo due to the low pressure. 2/3 showers in the women spa facility was also broken. Overall, hotel was clean and located in a very convenient location. 20 mins walk to beach. Besides the front desk staff, everyone else seemed friendly.
6
Erlene
27 de jul. de 2024
·
Hospedou-se por 1 noite
The sliding window is absolutely insane and huge accident waiting to happen. Praying they make modifications to them all. Other than that, stay is nice. Good sized rooms, clean and new!
The sliding window is absolutely insane and huge accident waiting to happen. Praying they make modifications to them all. Other than that, stay is nice. Good sized rooms, clean and new!
10
Richard
14 de set. de 2025
·
Hospedou-se por 1 noite
It was Avery nice hotel. Comfortable rooms and beds. Would stay here again.
It was Avery nice hotel. Comfortable rooms and beds. Would stay here again.
10
Diana Laura Chavez
16 de jul. de 2024
·
Hospedou-se por 7 noites
I loved it it’s beautiful everything is new super clean the rooms are beautiful with the big windows the pool is so nice I loved everything
I loved it it’s beautiful everything is new super clean the rooms are beautiful with the big windows the pool is so nice I loved everything
4
Zachery
17 de mai. de 2025
·
Hospedou-se por 3 noites
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
10
Yujin
14 de abr. de 2025
·
Hospedou-se por 1 noite
new hotel, very clean and neat, spacious rooms, quiet, great for families
new hotel, very clean and neat, spacious rooms, quiet, great for families
6
Holly
24 de nov. de 2025
·
Hospedou-se por 5 noites
Great staff. Room is a bit small. Lobby by elevator smells. Fancy toilet with bidet was not comfortable.
Great staff. Room is a bit small. Lobby by elevator smells. Fancy toilet with bidet was not comfortable.
10
April
30 de out. de 2024
·
Hospedou-se por 1 noite
I received an unexpected upgrade to a king suite room with an ocean view. It was comfortable, clean and very fancy!
I received an unexpected upgrade to a king suite room with an ocean view. It was comfortable, clean and very fancy!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente simpática e atenciosa, mas o serviço geral é inconsistente: check-in lento ou difícil, telefones sem resposta, confusão na concierge, falta de arrumação, erros na conta ou taxas pouco claras aparecem em várias avaliações.
Avaliações dos hóspedes relacionadas
10
Andrew
7 de jun. de 2024
·
Hospedou-se por 3 noites
Everyone was very nice and welcoming. Hotel is new and the amenities were amazing. Free shuttle every hour was pretty convenient too. Special shout out to the valet boys, they hustle!
Everyone was very nice and welcoming. Hotel is new and the amenities were amazing. Free shuttle every hour was pretty convenient too. Special shout out to the valet boys, they hustle!
6
Masaru
17 de fev. de 2025
·
Hospedou-se por 1 noite
Check-in was poor and took a very long time.
Check-in was poor and took a very long time.
4
Delia
1 de fev. de 2025
·
Hospedou-se por 4 noites
The property is new and nice. Very close to Ala Moana mall. But sadly the front desk staff are rude and not very friendly. They are not accommodating at all. It’s hard to get connected to in room dining and sometimes you have to call for housekeeping. I wouldn’t go back to this property because of the front desk staff.
The property is new and nice. Very close to Ala Moana mall. But sadly the front desk staff are rude and not very friendly. They are not accommodating at all. It’s hard to get connected to in room dining and sometimes you have to call for housekeeping. I wouldn’t go back to this property because of the front desk staff.
2
Michael
11 de set. de 2025
·
Hospedou-se por 9 noites
The suite was modern, clean, and had a great view, but the service and billing were frustrating. Housekeeping skipped our room for several days despite repeated requests for towels and basic cleaning. Only after I emailed Marriott corporate did daily service finally begin for the last part of our 9-night stay. Worse, we were hit with incorrect charges every day, including a $65 valet fee even though we never used valet and nightly “food credit” charges that should have been complimentary. My husband had to go to the front desk three nights in a row after 9 p.m. to have these removed. The property itself is beautiful and well located, but the constant billing mistakes and lack of response until we escalated made the trip far less relaxing. Double-check your folio and credit-card statements before you leave.
The suite was modern, clean, and had a great view, but the service and billing were frustrating. Housekeeping skipped our room for several days despite repeated requests for towels and basic cleaning. Only after I emailed Marriott corporate did daily service finally begin for the last part of our 9-night stay. Worse, we were hit with incorrect charges every day, including a $65 valet fee even though we never used valet and nightly “food credit” charges that should have been complimentary. My husband had to go to the front desk three nights in a row after 9 p.m. to have these removed. The property itself is beautiful and well located, but the constant billing mistakes and lack of response until we escalated made the trip far less relaxing. Double-check your folio and credit-card statements before you leave.
4
Zachery
17 de mai. de 2025
·
Hospedou-se por 3 noites
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
10
Luke
22 de ago. de 2024
·
Hospedou-se por 10 noites
Staff were incredibly friendly and helpful. They were able to accommodate both early check in and late check out for us. Very short walk to Ala Moana shopping centre which was convenient. Enjoyed our stay. Highly recommend.
Staff were incredibly friendly and helpful. They were able to accommodate both early check in and late check out for us. Very short walk to Ala Moana shopping centre which was convenient. Enjoyed our stay. Highly recommend.
6
MARIA
12 de dez. de 2025
·
Hospedou-se por 10 noites
i was not happy with the way they trade. they took $400 USD off my credit card as a holding fee. also they charged us $900USD extra to put us in a suite because Inwas sick. i feel they took advantage of us and ripped us off. hotel was nice and clean though great location
i was not happy with the way they trade. they took $400 USD off my credit card as a holding fee. also they charged us $900USD extra to put us in a suite because Inwas sick. i feel they took advantage of us and ripped us off. hotel was nice and clean though great location
2
Baldwin
30 de dez. de 2024
·
Hospedou-se por 2 noites
The property was clearly understaffed, though no fault of the staff. Additionally, the staff was clearly poorly trained at their position. The concierge mumbled their explanations, the bellhop was doubling as the valet, and our rooms weren’t ready for more than 2 hours after our check in time. The restaurant was closed at night for lack of staff with no previous warning, and the front of house for the restaurant was doubling as bus boys in the morning. When we called the concierge to get our luggage after checking in, no one answered until the phone just went to a busy signal and we had to just wait and repeatedly try again until we were able to get our luggage delivered to our room. Literally the worst service I’ve had with any hotel in my entire 40 years of life. I’m sure these things would change when properly staffed or maybe outside the holiday season, but this was my experience and it was HORRIBLE. I could not recommend this to anyone.
The property was clearly understaffed, though no fault of the staff. Additionally, the staff was clearly poorly trained at their position. The concierge mumbled their explanations, the bellhop was doubling as the valet, and our rooms weren’t ready for more than 2 hours after our check in time. The restaurant was closed at night for lack of staff with no previous warning, and the front of house for the restaurant was doubling as bus boys in the morning. When we called the concierge to get our luggage after checking in, no one answered until the phone just went to a busy signal and we had to just wait and repeatedly try again until we were able to get our luggage delivered to our room. Literally the worst service I’ve had with any hotel in my entire 40 years of life. I’m sure these things would change when properly staffed or maybe outside the holiday season, but this was my experience and it was HORRIBLE. I could not recommend this to anyone.
10
Eric
13 de nov. de 2025
·
Hospedou-se por 7 noites
The staff was amazing! Especially Budi he helped us get checked in even afer my husband lost his wallet. Bruce the bartender at the Sway Bar was absolutely amazing! Rooms were clean and tidy.
The staff was amazing! Especially Budi he helped us get checked in even afer my husband lost his wallet. Bruce the bartender at the Sway Bar was absolutely amazing! Rooms were clean and tidy.
8
Shawn
10 de mai. de 2025
·
Hospedou-se por 3 noites
Our stay was pretty good. There were two problems. One was that I had called to ask about a shuttle service from the airport. They told me they had one. They do have a shuttle service but not to or from the airport and they charge for the shuttle service every day whether you use it or not. The second issue is hidden charges. This hotel has a lot of hidden charges.
Our stay was pretty good. There were two problems. One was that I had called to ask about a shuttle service from the airport. They told me they had one. They do have a shuttle service but not to or from the airport and they charge for the shuttle service every day whether you use it or not. The second issue is hidden charges. This hotel has a lot of hidden charges.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização conveniente perto do Ala Moana Center, a uma caminhada de 10 a 15 minutos da praia e com um serviço de transporte para Waikiki. Alguns observam que a área imediata parece mais antiga e mencionam a presença de moradores de rua.
Avaliações dos hóspedes relacionadas
10
ANTOLIN
28 de mai. de 2025
·
Hospedou-se por 6 noites
Great location.
Great location.
10
Cornelious
3 de ago. de 2025
·
Hospedou-se por 4 noites
Newer hotel and is very close to the shopping areas. Also about a 15 minute walk to the beach.
Newer hotel and is very close to the shopping areas. Also about a 15 minute walk to the beach.
10
Luke
22 de ago. de 2024
·
Hospedou-se por 10 noites
Staff were incredibly friendly and helpful. They were able to accommodate both early check in and late check out for us. Very short walk to Ala Moana shopping centre which was convenient. Enjoyed our stay. Highly recommend.
Staff were incredibly friendly and helpful. They were able to accommodate both early check in and late check out for us. Very short walk to Ala Moana shopping centre which was convenient. Enjoyed our stay. Highly recommend.
10
Joelle
29 de mar. de 2025
·
Hospedou-se por 2 noites
Quiet location just outside business of Waikiki area. Easy walk to great mall and beach
Quiet location just outside business of Waikiki area. Easy walk to great mall and beach
8
eileen
15 de jun. de 2024
·
Hospedou-se por 3 noites
Great location across from Ala Moana mall. Beautiful modern new hotel. Rooms are good sized. Amenities was one of the best features. Will definately stay again.
Great location across from Ala Moana mall. Beautiful modern new hotel. Rooms are good sized. Amenities was one of the best features. Will definately stay again.
8
Saeri
11 de jan. de 2025
·
Hospedou-se por 3 noites
I stayed at the Renaissance Hotel for 3 nights and 4 days. While the hotel is new and very clean, the space felt quite small, including the lobby, and there was only one dining option available. The Lamill Coffee shop only offered to-go options, which was a bit inconvenient. The surrounding area near the convention center didn’t feel very safe for walking, with a couple of questionable bars nearby. We ended up taking an Uber every day to Waikiki (about a 10-minute drive) to enjoy our time there. The pool was also disappointing—very small and crowded. It seemed to be shared with an adjacent residential building, and there were way too many kids running around and making noise. We went to the 8th floor (where the pool is) once and never went back. The front desk calls it the “Magic Floor,” but it felt far from magical. I don’t think I would stay here again. Despite the quieter location, I learned a valuable lesson: in Hawaii, nothing beats staying at a hotel right by the ocean, even if it’s crowded. Next time, I’ll definitely opt for a beachfront hotel in Waikiki instead.
I stayed at the Renaissance Hotel for 3 nights and 4 days. While the hotel is new and very clean, the space felt quite small, including the lobby, and there was only one dining option available. The Lamill Coffee shop only offered to-go options, which was a bit inconvenient. The surrounding area near the convention center didn’t feel very safe for walking, with a couple of questionable bars nearby. We ended up taking an Uber every day to Waikiki (about a 10-minute drive) to enjoy our time there. The pool was also disappointing—very small and crowded. It seemed to be shared with an adjacent residential building, and there were way too many kids running around and making noise. We went to the 8th floor (where the pool is) once and never went back. The front desk calls it the “Magic Floor,” but it felt far from magical. I don’t think I would stay here again. Despite the quieter location, I learned a valuable lesson: in Hawaii, nothing beats staying at a hotel right by the ocean, even if it’s crowded. Next time, I’ll definitely opt for a beachfront hotel in Waikiki instead.
10
Brian
20 de fev. de 2025
·
Hospedou-se por 3 noites
Beautiful view and a great convenient location
Beautiful view and a great convenient location
10
Mieko
6 de ago. de 2025
·
Hospedou-se por 4 noites
Close to every where. Very convenient.
Close to every where. Very convenient.
8
Michael
20 de set. de 2025
·
Hospedou-se por 9 noites
All fine except breakfast, one day 20min waiting while half of the restaurant is empty, why? Very new and comfy, very friendly personnel Excellent location next to Ala Moana, good amenities and services Enjoyed a lot, recommended. Valet parking is 50/day, that is far too expensive!
All fine except breakfast, one day 20min waiting while half of the restaurant is empty, why? Very new and comfy, very friendly personnel Excellent location next to Ala Moana, good amenities and services Enjoyed a lot, recommended. Valet parking is 50/day, that is far too expensive!
10
Gilbert
13 de mai. de 2025
·
Hospedou-se por 1 noite
I love the location. It's literally across from Ala Moana mall. There's a ton of dining options nearby that's just within walking distance. I actually really like the fact that it's the only hotel located outside of Waikiki, though they do have a shuttle service that takes you directly into Waikiki.
I love the location. It's literally across from Ala Moana mall. There's a ton of dining options nearby that's just within walking distance. I actually really like the fact that it's the only hotel located outside of Waikiki, though they do have a shuttle service that takes you directly into Waikiki.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O restaurante no local, incluindo o Mara, recebe elogios pelo sabor e pelas porções, mas os preços são altos e o serviço pode ser lento ou inconsistente, especialmente no café da manhã e no serviço de quarto. Os cardápios são limitados em alguns momentos; o café é principalmente para viagem; o bar não oferece cerveja sem álcool.
Avaliações dos hóspedes relacionadas
6
Susan
26 de jan. de 2025
·
Hospedou-se por 2 noites
The location was good The hotel itself was a little disappointing. There was no phone in the room to communicate with front desk or services. To order room service, I had to dial from my phone and food not only didn't come in 30 minutes as promised but 90 minutes later. The burger that I ordered was cold and my orange juice and mayonnaise was not delivered with the food but did come 30 minutes later. I was not able to eat much of the burger since it was cold although the fries were nice and hot.
The location was good The hotel itself was a little disappointing. There was no phone in the room to communicate with front desk or services. To order room service, I had to dial from my phone and food not only didn't come in 30 minutes as promised but 90 minutes later. The burger that I ordered was cold and my orange juice and mayonnaise was not delivered with the food but did come 30 minutes later. I was not able to eat much of the burger since it was cold although the fries were nice and hot.
8
Deborah
5 de nov. de 2025
·
Hospedou-se por 6 noites
No alcohol-free beer options at the bar
No alcohol-free beer options at the bar
10
Christopher R Perales
25 de ago. de 2025
·
Hospedou-se por 3 noites
This property had a lot to offer around it, including an outdoor shopping center and Magic Island which are both just about a 15 minute walk. Food at the hotel restaurant is amazing, and does come with decent portions but at a cost. As part of my package you do get a $48 per day to use towards drinks or meals and access to a go pro and other amenities.
This property had a lot to offer around it, including an outdoor shopping center and Magic Island which are both just about a 15 minute walk. Food at the hotel restaurant is amazing, and does come with decent portions but at a cost. As part of my package you do get a $48 per day to use towards drinks or meals and access to a go pro and other amenities.
10
Beth
18 de dez. de 2024
·
Hospedou-se por 4 noites
Amazing stay! Mara is some of the best dining I have ever experienced in my life time! Next time we are in Hawai’i we will be back.
Amazing stay! Mara is some of the best dining I have ever experienced in my life time! Next time we are in Hawai’i we will be back.
8
Lisa
28 de fev. de 2025
·
Hospedou-se por 7 noites
Property is newer, good condition and felt clean. Stayed for 7 nights in a bedroom suite. Plenty of space for hanging out and had a desk to work from. Very close to Walmart and Target and made it easier to grab things when you needed. Operationally, I think the property still has kinks to work through as it relates to snack/bar being open as posted hours in pool area. The restaurant and in room delivery is slow for service.
Property is newer, good condition and felt clean. Stayed for 7 nights in a bedroom suite. Plenty of space for hanging out and had a desk to work from. Very close to Walmart and Target and made it easier to grab things when you needed. Operationally, I think the property still has kinks to work through as it relates to snack/bar being open as posted hours in pool area. The restaurant and in room delivery is slow for service.
4
Zachery
17 de mai. de 2025
·
Hospedou-se por 3 noites
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
We checked came to check in at 5pm 2 hours after check in is avail. Only 2 of our rooms were ready… we had to wait an additional hour to get the 3rd room. 3rd rooms tv did not work the whole 3 days we stayed here… wasted time with maintenance guy who couldn’t fix it and new room was not offered till the night before check out… Had to call and request maid service for all 3 rooms as it was never done all day so they had to come up at 8pm The restaurant on site Mara is quite over priced for the food you receive and slow service by the staff.. we ate here 2 times as we were trying to give them another chance and had room credits we had to use first time a member of our party waited 20 mins for her drink, the 88 dollar steak that was ordered well done came out medium. The 2nd time eating here because the waiter didn’t write down the order forgot about the coffee for the table and also 3 plates where ordered with eggs well scrambled came out quite runny still. At check out we got to settle the bill as they told it’s easier to put all room charges on 1 room and the resort credit can be deducted for all 3 rooms on to the 1 well that didn’t happen either only the credit for said room was deducted.. End result after talking to the front desk at check we did finally get a 200 dollar comp for the room inconvenience..
10
Yashieka
24 de jan. de 2025
·
Hospedou-se por 4 noites
Hotel wqs awesome. The customer service was great. Food and drink options at the hotel was small but delicious. It's close to other restaurants and shopping
Hotel wqs awesome. The customer service was great. Food and drink options at the hotel was small but delicious. It's close to other restaurants and shopping
6
Shirley
1 de jun. de 2025
·
Hospedou-se por 7 noites
The hotel was very new, and fresh in appearance but the only down fall being the extremely expensive restaurant. Breakfast was very nice but hit and miss what you actually received. You had to phone your Breakfast through every morning, even though we ate the same every day. Overall had a pleasant and comfortable stay. 8 out of 10.
The hotel was very new, and fresh in appearance but the only down fall being the extremely expensive restaurant. Breakfast was very nice but hit and miss what you actually received. You had to phone your Breakfast through every morning, even though we ate the same every day. Overall had a pleasant and comfortable stay. 8 out of 10.
10
Jamie
5 de jan. de 2025
·
Hospedou-se por 1 noite
I enjoyed the pool area and the cleanliness of the hotel. I also loved Mara Mediterranean restaurant! Great food an and friendly staff.
I enjoyed the pool area and the cleanliness of the hotel. I also loved Mara Mediterranean restaurant! Great food an and friendly staff.
8
Saeri
11 de jan. de 2025
·
Hospedou-se por 3 noites
I stayed at the Renaissance Hotel for 3 nights and 4 days. While the hotel is new and very clean, the space felt quite small, including the lobby, and there was only one dining option available. The Lamill Coffee shop only offered to-go options, which was a bit inconvenient. The surrounding area near the convention center didn’t feel very safe for walking, with a couple of questionable bars nearby. We ended up taking an Uber every day to Waikiki (about a 10-minute drive) to enjoy our time there. The pool was also disappointing—very small and crowded. It seemed to be shared with an adjacent residential building, and there were way too many kids running around and making noise. We went to the 8th floor (where the pool is) once and never went back. The front desk calls it the “Magic Floor,” but it felt far from magical. I don’t think I would stay here again. Despite the quieter location, I learned a valuable lesson: in Hawaii, nothing beats staying at a hotel right by the ocean, even if it’s crowded. Next time, I’ll definitely opt for a beachfront hotel in Waikiki instead.
I stayed at the Renaissance Hotel for 3 nights and 4 days. While the hotel is new and very clean, the space felt quite small, including the lobby, and there was only one dining option available. The Lamill Coffee shop only offered to-go options, which was a bit inconvenient. The surrounding area near the convention center didn’t feel very safe for walking, with a couple of questionable bars nearby. We ended up taking an Uber every day to Waikiki (about a 10-minute drive) to enjoy our time there. The pool was also disappointing—very small and crowded. It seemed to be shared with an adjacent residential building, and there were way too many kids running around and making noise. We went to the 8th floor (where the pool is) once and never went back. The front desk calls it the “Magic Floor,” but it felt far from magical. I don’t think I would stay here again. Despite the quieter location, I learned a valuable lesson: in Hawaii, nothing beats staying at a hotel right by the ocean, even if it’s crowded. Next time, I’ll definitely opt for a beachfront hotel in Waikiki instead.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
yerssinio
9 de jul. de 2024
·
Hospedou-se por 3 noites
Excelente
Excelente
10
Michael
há 2 semanas
·
Hospedou-se por 4 noites
Location is very good. Cross street from Ala Moana Center and beach park.
Location is very good. Cross street from Ala Moana Center and beach park.
10
Zach
há 3 semanas
·
Hospedou-se por 4 noites
Great staff and great location. Conveniently located near many shops, restaurants, and close to the beach. The gym, pool, spa and outdoor bar area were all fantastic. Would stay here again for sure.
Great staff and great location. Conveniently located near many shops, restaurants, and close to the beach. The gym, pool, spa and outdoor bar area were all fantastic. Would stay here again for sure.
10
Janice
16 de ago. de 2026
·
Hospedou-se por 2 noites
In Honolulu for a cruise. LaLa happened and the staff here has been nothing less than remarkable. Everyone is short-handed but they are going out of their way to be helpful. I will be singing your praises.
In Honolulu for a cruise. LaLa happened and the staff here has been nothing less than remarkable. Everyone is short-handed but they are going out of their way to be helpful. I will be singing your praises.
10
Rick
16 de ago. de 2026
·
Hospedou-se por 1 noite
I was completely blown away by this place , super nice super clean, rooms were huge, beds were comfortable all around nice place. Views were nice as well. Thx
I was completely blown away by this place , super nice super clean, rooms were huge, beds were comfortable all around nice place. Views were nice as well. Thx
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 11:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 392.8031967285156USD
- 2026-09-19: 353.7433139312744USD
- 2026-09-20: 339.416178137207USD
- 2026-09-21: 349.0488275085449USD
- 2026-09-22: 347.5767844818115USD
- 2026-09-23: 346.77642830200193USD
- 2026-09-24: 346.77642830200193USD
- 2026-09-25: 329.1117718566894USD
- 2026-09-26: 346.77642830200193USD
- 2026-09-27: 331.6093161224365USD
- 2026-09-28: 359.44949932861323USD
- 2026-09-29: 345.0138371002197USD
- 2026-09-30: 330.5782099029541USD
- 2026-10-01: 315.0486306427002USD
- 2026-10-02: 255.63699370117186USD
- 2026-10-03: 296.31107584228516USD
- 2026-10-04: 326.9036898010254USD
- 2026-10-05: 334.34258484802245USD
- 2026-10-06: 334.34258484802245USD
- 2026-10-07: 284.6684629592895USD
- 2026-10-08: 284.4641614212036USD
- 2026-10-09: 325.0528902191162USD
- 2026-10-10: 350.16943825988767USD
- 2026-10-11: 293.7538385345459USD
- 2026-10-12: 274.65760001525877USD
- 2026-10-13: 334.34258484802245USD
- 2026-10-14: 293.67822384490967USD
- 2026-10-15: 293.67822384490967USD
- 2026-10-16: 334.34258484802245USD
- 2026-10-17: 334.34258484802245USD
- 2026-10-18: 345.30438527526854USD
- 2026-10-19: 334.20214505615235USD
- 2026-10-20: 344.36313389892575USD
- 2026-10-21: 347.0760845703125USD
- 2026-10-22: 343.7124306976318USD
- 2026-10-23: 274.65760001525877USD
- 2026-10-24: 296.31107584228516USD
- 2026-10-25: 329.54706865234374USD
- 2026-10-26: 345.30438527526854USD
- 2026-10-27: 345.30438527526854USD
- 2026-10-28: 347.0760845703125USD
- 2026-10-29: 303.6890517578125USD
- 2026-10-30: 315.1815037109375USD
- 2026-10-31: 326.9036898010254USD
- 2026-11-01: 347.0760845703125USD
- 2026-11-02: 345.30438527526854USD
- 2026-11-03: 347.0760845703125USD
- 2026-11-04: 345.30438527526854USD
- 2026-11-05: 345.30438527526854USD
- 2026-11-06: 345.30438527526854USD
- 2026-11-07: 345.30438527526854USD
- 2026-11-08: 347.0760845703125USD
- 2026-11-09: 347.0760845703125USD
- 2026-11-10: 347.0760845703125USD
- 2026-11-11: 345.30438527526854USD
- 2026-11-12: 345.30438527526854USD
- 2026-11-13: 347.0760845703125USD
- 2026-11-14: 347.0760845703125USD
- 2026-11-15: 345.30438527526854USD
- 2026-11-16: 347.0760845703125USD
- 2026-11-17: 347.0760845703125USD
- 2026-11-18: 346.0404243041992USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono, extintor de incêndio, detector de fumaça e iluminação externa
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações e acesso aos quartos por meio de dispositivo móvel.
- Há possibilidade de check-in sem contato e check-out sem contato.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
- Taxa de café da manhã feito na hora: entre USD 5 e USD 50 por pessoa
- Taxa para estacionamento com manobrista: USD 59 por dia (privilégios de entrada e saída)
- Taxa para cama dobrável: USD 50.0 por diária
- Taxa de spa: USD 35 por pessoa por dia
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Estacionamento com manobrista
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Massagem
Spa e centro de bem-estar
Bar junto à piscina
Área de piquenique/Mesas
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Estacionamento com manobrista
Estação de carregamento para carros elétricos
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Serviços
Centro de negócios
Lavagem a seco
Serviços domésticos
Instalações para jantares/Eventos
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Pesca
Caminhada
Piscina externa
Música ao vivo
Evening Entertainment
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Internet
Wi-fi grátis