Sonesta Essential NW Houston

Room smelt horrible (cigarettes) burning holes on blankets, and i reserved a non smoking room, water pressure is very low, 8 feet long pothole in parking lot, if you fall your car is gone, shady people coming in an out, someone was yelling, cussing and fighting on the hallway at 3am. People hanging around in the parking lot all night, that breakfast was the worse breakfast i’ve ever had, didn’t even finish it, bland eggs, powder orange juice and gray flavorless sausages , it was cheap and i thought it was a nicer hotel for a good deal, it wasnt, a Motel 6 would’ve been nicer provably

We received breakfast vouchers, and all they had was waffles, toast, cereal and juice. One of my family members asked the kitchen staff lady for fruit yet she never acknowledged she just looked at her in an ugly manner but shortly later brought the fruit. Dissatisfied

The room it self was nice, but that was all. The staff was very rude. Tried to call the front desk for over an hour, no one answered. Thank goodness it wasn't an emergency. The air conditioner was very loud and wasn't working properly. There is a hole in the driveway that you can not get around. Over all, we will not be staying there again.

Un poco mas de seguridad en la alberca se metio una persona de Calle y andaba un poco descontrolada y mis hijos ya no quisieron estar ahi

Kitchen worker was not friendly like she paid for the food. Besides that everything was great