Herbert Samuel Okeanos Suites Herzilya

Hotelnubicado excelente desayuno muy bueno y hotel muy correcto

Sadly, my 8 year old granddaughter and I were given a room that had clearly been smoked in. We checked in rather late and were really looking forward to relaxing but when we went back to the front desk to report the problem we were told that the hotel was full and that there was no other room to offer us. They then recommended that we open the balcony doors as well as the door to the room in order to air it out. I was extremely uncomfortable with the suggestion that I leave our door wide open, though I did leave the balcony door open for a while (with no change). While they did send a staff to mop the floor it was ineffective. The smell totally nauseated me and so I slept very poorly. We checked out at 10 am because the smell was intolerable to me. While checking out I got the impression that the hotel was not at full capacity but rather that an equivalent room was not available. Needless to say I would not recommend this hotel though it is a nice looking facility in a good location. I did email the manager who responded immediately and offered me several options to try to make up for the terrible experience but none will truly compensate me for a rather expensive stay.

lame

So much wasted potential, this could be an amazing place to stay at. For now its a great location and that's it, the hotel is poorly managed and maintained, from ripped carpet at hallways to mold in bathrooms, missing light bulbs, broken dirty furniture and super dirty windows and glass railing that makes it hard to enjoy the beautiful beach and ocean. An absurd and lawsuit waiting to happen is a slider door to the balcony that can be opened only if you are strong and fit, and has no handle to open from the outside, and to make it worse it dosent have a lock. The manager's attitude shines and followed by her stuff that instead of taking responsibility, act and solve issues, find excuses and blame the gusests (not only us, others as well), the manager attitude is a beacon to what happens in this place. On top of all that the Wi-Fi is as slow as if its 2010 with dead zones at about 50% of the hotel, including inside the room. This place was probably at some point a luxury hotel, but they dont deserve to call themselves that anymore, at best its a 3 star hotel at a great location. Don't let the pictures or the misleading description of their website fool you, this is not what you get. Time for corporate to take action and save this place. Dear management, if you are interested in improving, I would be happy to share with you photos, videos, and my horrifying experience.

Great hotel on the beach, very good breakfast, the rooms needs updated