Rock Island Inn & Suites Marshalltown

Very loud kids yelling and running through the halls from a party in a function hall. Over all it was good and I would stay again.

I needed a low cost last minute hotel. I booked this because the price beat other hotels in the area by $40 per night. I read reviews and gave it a try. I'm glad i did because this is a great hotel at a great price. The pool was warm enough to enjoy and has an 8 ft deep section that was very enjoyable. The breakfast was amazing with several hot items, oatmeal, cereal, fruit, waffles, breads, fruit, and more. An excellent value.

Someone puked in the pool right away and was closed for the night but they offered us to swim at another hotel which was great

we get there and nobody at front desk, had to use a phone and wait 5 mins, and went to get coffee and coffee was cold, asked the front desk person why the coffee was cold, so she said to use the keriug, so i did, and there was no creamer, once again asked the front desj person for some creamer, she pull open a drawer under the kuerig,and i opened the cream and bunch of ants come crawling out of it, opened another and the cream was so dried it had to been there for 2 years, told the front desk person and she shrugged it off, didnt even apologize, the rooms were actully clean, prob best part of the experiance, but the pillows were like couch pillows, they were not bed pillows, pool was decent, no hot tub, breakfast bar was good, overall wont be staying there again hope this helps with deciding staying there, ps bring your own pillows if you do decide to stay there

Worked out great. Nice pool

Property Still under construction/ remodeling and no elevators in the building. Must carry heavy luggage through stairs

Friendly front desk, great service, in a basic hotel. Nice-sized, clean room. Breakfast was okay, plenty to choose from. Hotel really needs a refresh/update - dated and worn-looking. Smokers in the hallway meant smoke drifting into our room, which was just smelling to begin with. But great service and a clean room keep us coming back.

Overall the stay was very disappointing. The staff was very friendly both checking in and checking out. The room itself was a bit rough. The carpet had not been vacuumed recently and was noticeably dirty. The toilet in the bathroom was not cleaned and was dirty enough to warrant being wiped down before we used it. There are no signs outside and many of the lights were not working. I actually pulled up google maps to verify we were in the correct location. There were empty alcohol containers in the parking lot both in front and behind the building. There was a noticeable amount of trash in the back parking lot where we parked to get to our room. There was a noticeable chemical smell that was definitely drugs in both the parking lot and the back hallway, however it did not smell in the room itself. In the morning we found out that the advertised breakfast from the booking website was not being served. Instead it was bananas and cold cereal. Although not the end of the world, it was a disappointing end to our disappointing stay at this facility. Our room was almost $150 for the night and it was not even worth a quarter of that. Being an older facility is a non-issue. It just feels like they have given up trying to keep the place clean or provide any level of service beyond having a bed and a roof.

The staff was wonderful. The room was very clean. Even though the pool was full, heated, and it looked like nothing was wrong with it (there were no signs or anything posted), the staff told me that it was closed for maintenance. A couple minutes after I was told that, about 200 men came out of one of the conference rooms. I think they closed the pool because they had an over-booking of rooms and didn't want the hassle. We couldn't get our TV to work, we finally figured out that someone unplugged the TV and the cable. So we ended up spending an hour letting all the channels memorize on the TV so we could use it, the remote control wouldn't work and we ended up changing the channels on the TV every time by getting up and hitting buttons on the cable box. 🙄

The rooms were clean and there was a nice breakfast. The pool did break during our stay, but that was not the fault of the hotel.

Stayed overnight while driving through Iowa, room was clean and staff were friendly. The bed was harder than preferred but everything else was good for the price.

The room and the staff were nothing but awesome. The breakfast meal and the attendants were fantastic. The cleaning staff were exceptional in making sure everything was cleaned daily and fresh towels. The attendant that checked us in was friendly and very professional!!!!

Property was decent. Room was clean and everything worked. Front desk checkin was pretty quick gentleman at desk was friendly. Bed was a little harder than I like and the pillows were small. But, they gave you four pillows per bed and overall I was there to sleep.

The breakfast was very good and the room attractive. The issue was that while there was a "sanitized" seal on the toiler I found a pool of urine behind the lid/seat as well as the bottom of both sides of the toilet. The front desk clerk did not mention breakfast when I checked or when I checked out.

Rooms could be cleaned better

Room had not been vacuumed. Dirt on floor apparently tracked in by previous occupant was visible. Food in the mini-fridge. Pool area was not kept clean. Other than that, okay. Room very basic.

Clean rooms, friendly staff.

Room was clean. It was nicely done. Had enough pillows for the bed. The staff was very friendly.

Overall the stay was very disappointing. The staff was very friendly both checking in and checking out. The room itself was a bit rough. The carpet had not been vacuumed recently and was noticeably dirty. The toilet in the bathroom was not cleaned and was dirty enough to warrant being wiped down before we used it. There are no signs outside and many of the lights were not working. I actually pulled up google maps to verify we were in the correct location. There were empty alcohol containers in the parking lot both in front and behind the building. There was a noticeable amount of trash in the back parking lot where we parked to get to our room. There was a noticeable chemical smell that was definitely drugs in both the parking lot and the back hallway, however it did not smell in the room itself. In the morning we found out that the advertised breakfast from the booking website was not being served. Instead it was bananas and cold cereal. Although not the end of the world, it was a disappointing end to our disappointing stay at this facility. Our room was almost $150 for the night and it was not even worth a quarter of that. Being an older facility is a non-issue. It just feels like they have given up trying to keep the place clean or provide any level of service beyond having a bed and a roof.

Check in was nice. Room was not the greatest not the worse. I checked in put my bag in and immediately left and didnt get back tell 1030ish. But i noticed the toilet was a little lose. I found some long hairs in one of my beds. I got a room with 2 beds. Top of the head boards were dusty and looked like pieces of comprosit board maybe from the bed frames? It was late enough i didnt bother with saying anything. Bed was decetly comfy. Not a bad place just the room needs to be cleaned and double checked.

Newer ownership. Rooms nicely updated and clean. Some hallways and wood areas definitely show age. Well stocked breakfast area.

Property was decent. Room was clean and everything worked. Front desk checkin was pretty quick gentleman at desk was friendly. Bed was a little harder than I like and the pillows were small. But, they gave you four pillows per bed and overall I was there to sleep.

Really enjoyed the stay. The room was excellent, as was the attached restaurant, Mojitos. I will definitely stay here again the next time I’m in town.

It was very clean but had an unusual smelled. The pillows were not normal size but round.

Very clean and quiet. Toilet in room 203 is very slow to flush.

Old but clean and affordable. Accommodations were good.

Loved the hotel only thing I would recomend changing is the pillows

The hotel AC didn't seem to be working in the lobby or hallways. My room was extremely hot when I arrived, the AC had been turned off. The phone system was not working, I had to walk to the front desk to ask a question, my room was not close. The TV was not working, I called the front desk, the phone finally worked, and was told that maintenance would be there shortly. Half an hour later and after another phone call the front desk associate came down and tried to fix it, then said she was waiting for someone to show up, after another phone call no one was available. I'd wait util the next day. The next day more incorrect information, no one was coming even though I had been told the previous night people had been called. About 3pm she suggested I could move into another room. At that point I was just beyond pissed. I hadn't showered or eaten. I didn't want to move my stuff, I jst wanted to take a shower and have a meal.. I had stayed at this hotel previously and had a great experience, it had been sold since I was there last. I will not stay here again.

We enjoyed our stay at this hotel. The rooms were clean and updated. And quiet. Beds were very comfortable. We were impressed with the full breakfast included. Front desk staff were helpful and accommodating. Would stay again!

bathroom needed attention. sink did not drain properly and toilet did not flush properly. Rest of room was great, comfortable bed and pillows.

The room and the staff were nothing but awesome. The breakfast meal and the attendants were fantastic. The cleaning staff were exceptional in making sure everything was cleaned daily and fresh towels. The attendant that checked us in was friendly and very professional!!!!

Done online reservation. Reserved king room and was given a double bed and they wouldn't correct the problem. Blamed the switch up on Expedia. And screwed me on my reservation!

we get there and nobody at front desk, had to use a phone and wait 5 mins, and went to get coffee and coffee was cold, asked the front desk person why the coffee was cold, so she said to use the keriug, so i did, and there was no creamer, once again asked the front desj person for some creamer, she pull open a drawer under the kuerig,and i opened the cream and bunch of ants come crawling out of it, opened another and the cream was so dried it had to been there for 2 years, told the front desk person and she shrugged it off, didnt even apologize, the rooms were actully clean, prob best part of the experiance, but the pillows were like couch pillows, they were not bed pillows, pool was decent, no hot tub, breakfast bar was good, overall wont be staying there again hope this helps with deciding staying there, ps bring your own pillows if you do decide to stay there

Management was very helpful and pleasant. Requested non-smoking room , but the room was not marked as such. You could tell because of the lingering odor in the room. Otherwise I would recommend this hotel to others.

The hotel AC didn't seem to be working in the lobby or hallways. My room was extremely hot when I arrived, the AC had been turned off. The phone system was not working, I had to walk to the front desk to ask a question, my room was not close. The TV was not working, I called the front desk, the phone finally worked, and was told that maintenance would be there shortly. Half an hour later and after another phone call the front desk associate came down and tried to fix it, then said she was waiting for someone to show up, after another phone call no one was available. I'd wait util the next day. The next day more incorrect information, no one was coming even though I had been told the previous night people had been called. About 3pm she suggested I could move into another room. At that point I was just beyond pissed. I hadn't showered or eaten. I didn't want to move my stuff, I jst wanted to take a shower and have a meal.. I had stayed at this hotel previously and had a great experience, it had been sold since I was there last. I will not stay here again.

We enjoyed our stay at this hotel. The rooms were clean and updated. And quiet. Beds were very comfortable. We were impressed with the full breakfast included. Front desk staff were helpful and accommodating. Would stay again!

Clean rooms, friendly staff.

Room was clean. It was nicely done. Had enough pillows for the bed. The staff was very friendly.

Great staff! No complaints!

The staff was very friendly and accommodating. What I loved the most was that it was a quiet stay and was able to rest well. All questions were answered and all service people were great!

I needed a low cost last minute hotel. I booked this because the price beat other hotels in the area by $40 per night. I read reviews and gave it a try. I'm glad i did because this is a great hotel at a great price. The pool was warm enough to enjoy and has an 8 ft deep section that was very enjoyable. The breakfast was amazing with several hot items, oatmeal, cereal, fruit, waffles, breads, fruit, and more. An excellent value.

This is an older motel but is well cared for and amazing quality for the price. The breakfast was exceptional.

Really enjoyed the stay. The room was excellent, as was the attached restaurant, Mojitos. I will definitely stay here again the next time I’m in town.

This was a great hotel. Mexican restaurant that is connected has the best food ever. Pool area is big & has room for parents to sit around & socialize. Breakfast is one of the best I’ve ever had & I stay in hotels often. Lots of choices! Fresh, cut fruit!

The staff was polite and answered our questions. It was quiet. There are minimal amenities. You will need to ask for anything extra. The refreshments in the lobby were not attended to. One towel per person. But I’m sure if you asked for more they would give you some. The breakfast had several choices. This area also had minimal supplies and was not attended to. For the price, I was disappointed.

We had an excellent stay here! We were in town for a dog show and when we come back next year, we will definitely stay here again. Everyone was super nice, rooms were large and clean, and we loved mojitos restaurant. Thank you so much!!

Breakfast is horrible. Staff are ok. Pool is the best part of this place as it’s deep and heated.

Breakfast was amazing. So many different things to choose from. Even when we didn’t get there until 10 minutes before there were going to shut it done. Rooms were clean. Staf was friendly. Definitely coming back.

Overall the stay was very disappointing. The staff was very friendly both checking in and checking out. The room itself was a bit rough. The carpet had not been vacuumed recently and was noticeably dirty. The toilet in the bathroom was not cleaned and was dirty enough to warrant being wiped down before we used it. There are no signs outside and many of the lights were not working. I actually pulled up google maps to verify we were in the correct location. There were empty alcohol containers in the parking lot both in front and behind the building. There was a noticeable amount of trash in the back parking lot where we parked to get to our room. There was a noticeable chemical smell that was definitely drugs in both the parking lot and the back hallway, however it did not smell in the room itself. In the morning we found out that the advertised breakfast from the booking website was not being served. Instead it was bananas and cold cereal. Although not the end of the world, it was a disappointing end to our disappointing stay at this facility. Our room was almost $150 for the night and it was not even worth a quarter of that. Being an older facility is a non-issue. It just feels like they have given up trying to keep the place clean or provide any level of service beyond having a bed and a roof.

The rooms were clean and there was a nice breakfast. The pool did break during our stay, but that was not the fault of the hotel.