Holiday Inn Express Bath by IHG

El desayuno se sirve muy temprano

Nos quedamos 2 dias y no hicieron asao en nuestra habitacion, a pesar de solicitarlo a eso de las 15:30 Desayuno mejorable, pero supongo que por el precio esta bien. Deberian tener cafe en grano, se nota que la maquina de cafe era soluble.

Me gustó mucho el servicio y la calidez del personal, el apoyo que me brindaron. La ubicación, las instalaciones, por ejemplo, en este hotel el área de fumar cuenta con un banca. El servicio de restaurante adecuado y accesible.

Normal

travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff. Unfortunately, my experience at this hotel was disappointing. When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay. The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way. I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable. As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted. I hope this feedback helps improve the service in the future.