Cordia Hotel Surabaya Airport - Hotel Dalam Bandara

Nous sommes très insatisfait de cet hôtel ainsi que d’hôtel.com. Nous avons été débité trois fois du montant de la nuit, nous tentons en vain de contacter Hotels.com et l’hôtel en direct, personne ne daignent nous répondre, un prélèvement 3 fois de suite est inadmissible. We are very dissatisfied with this hotel as well as hotel.com. We were charged three times for the amount of the night, we try in vain to contact Hotels.com and the hotel directly, no one deigns to answer us, a withdrawal 3 times in a row is unacceptable.

The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system. So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration. I would recommend to avoid this hotel at all cost!

Convenient, value for money

Was an ibis budget. Still very much that. Does the job but nothing fancy

Hotel comodo si necesitas realizar una conexion interna de avion,esta localizado en el mismo aeropuerto, buena relacion calidad precio