Name: Copthorne Hotel Merry Hill-Dudley
Address: The Waterfront, Brierley Hill, Condado de Midlands Occidentales, GB
Price range: 68 US$–223 US$ per night
Rating: 8.33

Opiniones de los huéspedes

En el Copthorne Hotel Merry Hill Dudley, los huéspedes elogian al personal amable, las camas cómodas, las habitaciones espaciosas y la conveniente ubicación junto al canal, cerca del centro comercial Merry Hill. Sin embargo, también señalan una decoración anticuada, la falta de aire acondicionado, una calidad variable en la restauración y ruido ocasional durante la noche.

Las instalaciones de ocio, como la piscina, el spa y el gimnasio, son una ventaja, aunque a veces están concurridos y no son de uso exclusivo para adultos. Las opiniones sobre la limpieza son mixtas, con muchas habitaciones limpias, pero varios informes de baños desgastados y falta de servicio de limpieza. El aparcamiento a menudo conlleva un coste adicional y algunos huéspedes experimentaron un servicio lento o el cierre temprano del restaurante. Ideal para viajeros que priorizan las instalaciones y la comodidad sobre el estilo moderno y la tranquilidad absoluta.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina, el spa y el gimnasio son apreciados y, en general, buenos, aunque a veces están concurridos y no son exclusivos para los huéspedes del hotel. El aparcamiento normalmente conlleva un coste adicional.

Reseñas de huéspedes relacionadas

8

Rachel

28 mar 2024

·

Se alojó 1 noche

Efficient and friendly check-in (we were early, but no issues - thanks!), very peaceful and comfortable room, and a fab breakfast - would recommend this hotel to anyone needing to stay in the area. There are lots of good restaurants and bars very close by (and the Merry Hill shopping centre), and we had a very good evening meal at the hotel itself (I recommend the steak fajitas, medium rare:)). It is all very reasonably priced (very good value), and we really enjoyed the leisure facilities too - again, friendly and helpful staff - the gym is clean and well-equipped, and the pool/jacuzzi/steam room and sauna are great too. And free parking - what more could you want?! We will definitely be back!

8

Louise

17 feb 2024

·

Se alojó 1 noche

The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy

10

Sarah

11 ago 2025

·

Se alojó 1 noche

We had a lovely meal in the restaurant, Vicky P was fantastic throughout the evening. I was unwell during the stay and needed to book an extra night, staff were kind and so caring asking my husband if I was ok. Will definitely stay again. Pool access was brilliant and included in the price.

10

Gill

14 sept 2025

·

Se alojó 2 noches

Couldn’t fault anything, rooms are clean and comfortable. Breakfast was amazing everything was cooked perfectly. We visited the spa and it was so relaxing.

4

Steve

31 jul 2023

·

Se alojó 2 noches

Built in 1993. Not been touched since then. Soundproofing rubbish both from the windows and walls. Clearly hear everything going on. Proper throwback to the 90s. Desperate need of a refurb. Plus point gym very well equip. Spa ok. But full of members so no room to move. Sauna and steam the size of a cupboard (a very small one). Would we stay here again.. not a chance.

8

William

8 dic 2023

·

Se alojó 1 noche

It was a perfectly acceptable hotel, with a good gym, and an ok pool, the staff were all great. The room did not have aircon, but that was not an issue for staying in the winter. for what we paid could not have asked for more.

2

Moosa

22 jul 2025

·

Se alojó 1 noche

Would never go here. A man tried to come into my room at 1:30am and the reception did nothing about it. It’s such an old hotel and dirty

8

Ross

31 may 2025

·

Se alojó 1 noche

Was not happy £6 Park per nighr £36 a week on top of Hotel price sadly i will not stop in these Hotel again

10

Jason

11 ago 2025

·

Se alojó 2 noches

We love our stays at the Copthorne Merry Hill. Rooms are spacious with comfortable beds and it's so convenient for the shopping centre and loads of other amenities. Restaurant serves good food at reasonable prices. The spa is small but an added bonus with hot tub, pool, sauna and steam room. Staff are friendly and helpful - Adam on reception is a star - five star in fact!

10

Michelle

2 nov 2024

·

Se alojó 1 noche

A comfortable night's stay, post Christmas shopping, followed by an early gym and swim session before breakfast.

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Limpieza

Muchas reseñas mencionan habitaciones limpias, pero hay informes recurrentes de áreas polvorientas o desgastadas y ocasionales fallas en la higiene, incluidos baños con moho y falta de servicio de limpieza.

Reseñas de huéspedes relacionadas

10

Deborah

22 nov 2025

·

Se alojó 1 noche

Room was toasty on a cold day. Clean room. Lovy breakfast.

2

Charlotte

6 jun 2023

·

Se alojó 1 noche

Hotel room was dirty! Used condom on the floor of the room!

6

Laura

3 abr 2023

·

Se alojó 2 noches

Rust, black mould and hairs in bath. Asked for it to be cleaned twice. Coffee cups dirty on arrival with food in them. These were cleaned on request. Expect a lot more for the price paid. Other than that, staff lovely and good location.

4

Craig

13 jul 2025

·

Se alojó 2 noches

Unfortunately, the hotel has gone down over the last few years. The decor is outdated, the curtains, carpet and headboard had stains on them. We paid for an upgrade to a club room, but when we got to the room, it was quickly apparent that it was not a club room as most of the extras were missing. We were given another room when we complained, but the only view we had for 2 nights was of the carpark. When we left the door hanger on asking for a refresh, all we got was towels, the tea and coffee and water (we were in the middle of a heatwave) was not refreshed, so we had nothing to drink on the 2nd day of the stay. We decided to have a meal in the restaurant on the second evening. When we went down, we were told it was the bar menu only. After ordering and paying, we sat at our table and I put my hand on the banister. When I took it off, I was covered in dust. We then noticed that most things were covered in dust. Really bad in a restaurant. The starters were great, and my main was great, however my wifes fish was totally overwhelmed with greasy batter and tasted slightly off, and her chips were overcooked, so we sent it back and we were offered a replacement, but she didn't feel like she could eat anything else from there. So that was a waste of money. The staff in the hotel are great, and friendly. I have never written a review before, but felt it important for others to see. The hotel needs major updating and deep cleaning. Sorry, we will not be going back again.

6

Alma

15 mar 2025

·

Se alojó 1 noche

Mould around the air vent in the bathroom, stains on the chair and curtains. Also the curtains wouldn’t close all the way leaving a gap in the middle. It was cheap but not cheerful.

8

Maria

28 sept 2025

·

Se alojó 1 noche

Hayley had done a great job preparing yhe room. It had a fresh smell, very clean comfortable bedding and plenty of freshly laundered towels. The room had plenty of space and the beds were very comfortable. Loved looking out over the canal and watching geese and swans swimming. The staff were exceptionally helpful. From our arrival and letting us know the room was ready earlier than expected, to helping with parking query, and sorting a spare toothbrush for me. Even at after 1am when we returned from a birthday event the staff were polite, wished us a good night and had a smile. Nice range of food choices for breakfast in the morning too that was regularly replenished.

6

Stephen

5 jul 2024

·

Se alojó 1 noche

The room was dusty, clearly not been in use for some time, with a sweet wrapper under the desk and 2 going mouldy Maltearers on the carpet (seen in pic) when I complained about it when checking out ZERO response! NOW! As a customer service trainer in the Hospitality industry, it's all about what happens next when a customer complains about anything, No response is not acceptable, your staff clearly need some training. or have just can't be bothered.

6

Theresa

16 jul 2025

·

Se alojó 1 noche

It was my first stay at this hotel and I wasn’t impressed on entering the room bathroom was dirty and I saw bites on carpet as if staff not vacuuming the room

2

Ashok

22 abr 2025

·

Se alojó 1 noche

First the room was not clean to the standard the shampoo pkts empty were still there when we walk in the room, At night the flys were around!

8

Aisling

7 sept 2025

·

Se alojó 1 noche

Bed was really comfortable, staff was professional and helpful, room was clean

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Habitaciones

Las habitaciones suelen ser espaciosas, con camas cómodas y algunas vistas al canal, pero la decoración es anticuada, normalmente no hay aire acondicionado y el ruido de eventos o bares cercanos puede interrumpir el sueño.

Reseñas de huéspedes relacionadas

6

Anthony

14 oct 2025

·

Se alojó 2 noches

No Guiness 0% which was disappointing, selection of non alcoholic drinks poor. Room was fine however the noise from the bars opposite was horrendous until 3am!!!

6

Gary

21 abr 2024

·

Se alojó 1 noche

For a relatively new complex, the rooms were internally quiet noisy. You could hear tvs and people talking in the adjacent rooms and pipes banging, water running everytime someone used the bathrooms. Location handy though for bars, restaurants and shoppers

10

Caroline

11 oct 2025

·

Se alojó 1 noche

Wide selection of breakfast. Room is dated but comfortable. I had a great nights sleep.

4

Ross

6 sept 2025

·

Se alojó 1 noche

This Hotels has problem? Were on 1st floor below us was ball room the music was bad till 1.30am go no sleep

10

Marion

16 jun 2025

·

Se alojó 2 noches

We had a fantastic experience at the Copthorne Merry Hill. Our room was very comfortable with a waterside view and I was delighted to find the en-suite had a bath. The room had Tea and coffee making facilities + biscuits and a fridge containing water and 2 little bars of chocolate; delightful. The staff were really kind, efficient and helpful. Breakfast (buffet style hot and continental) was delicious with continual restocking by staff. We sat outside to eat this morning. We ate in the restaurant one evening and the food was beautifully cooked and presented.

6

Visagan

6 jun 2025

·

Se alojó 1 noche

No a/c

10

Lesley

5 may 2025

·

Se alojó 1 noche

We paid extra to over look the canal and we weren't disappointed, amazing view very happy. Definitely recommend.

6

Parminder

9 jul 2025

·

Se alojó 1 noche

Great stay but please note no aircon in rooms

2

Daniel

3 sept 2025

·

Se alojó 1 noche

Very tired looking hotel, over priced. But staff were great. Parking is an extra charge (as if I walked there). Rooms old, beds uncomfortable. On my stay I was moved and upgraded because the power didn't work in my room. First room there was a random spoon in the sink (no big deal) but second room the sink wouldnt drain. There's no AC and the room was hot, the portable unit provided was ineffective. In summary, better value can be found elsewhere where.

6

Lee

31 may 2025

·

Se alojó 1 noche

I am a regular visitor to Copthorne Merry Hill due to work commitments. I stay there maybe once per month. I usually try and stay in the club rooms. They are generally good enough, however, and room situated near the elevator doors are simply not good enough. All night long the noise is a nuisanse. Twice i have been relocated. The lifts are operated throughout the night. Not good enough.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente descrito como amable y servicial, con asistencia proactiva y cambios de habitación cuando es necesario, aunque algunos huéspedes informaron de groserías, respuestas lentas o una mala gestión de los problemas.

Reseñas de huéspedes relacionadas

8

Sharon

31 oct 2025

·

Se alojó 2 noches

Staff are always pleasant and helpful

8

Maria

15 oct 2023

·

Se alojó 1 noche

The room and restaurant were all to the usual high standards but we had a couple of issues with the heating and tv and although we tried ringing reception no one answered so I had to go downstairs to ask for help, and when I said the tv wasn’t working the man said he would send someone up but he went home and didn’t tell anyone so had to ring again and they answered and sent someone up, but it took over 1/2 an hour.

4

Stuart

22 nov 2025

·

Se alojó 2 noches

Staff a bit rude on check in to my wife who went to check in whilst k wax at work

8

Marco

10 ago 2025

·

Se alojó 1 noche

Lovely stay with great staff

10

Wendy

13 oct 2024

·

Se alojó 1 noche

Staff were extremely friendly and helpful. Hotel is in a convenient position with easy parking

6

Stephen

5 jul 2024

·

Se alojó 1 noche

The room was dusty, clearly not been in use for some time, with a sweet wrapper under the desk and 2 going mouldy Maltearers on the carpet (seen in pic) when I complained about it when checking out ZERO response! NOW! As a customer service trainer in the Hospitality industry, it's all about what happens next when a customer complains about anything, No response is not acceptable, your staff clearly need some training. or have just can't be bothered.

10

Rebekah

24 feb 2024

·

Se alojó 1 noche

Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.

8

David

14 oct 2024

·

Se alojó 3 noches

We had noisy people above us on our first night, manager moved us to a better room for the rest of our visit at no extra cost and all was good from them on. Food and service was good. Would stay there again.

10

Jason

11 ago 2025

·

Se alojó 2 noches

We love our stays at the Copthorne Merry Hill. Rooms are spacious with comfortable beds and it's so convenient for the shopping centre and loads of other amenities. Restaurant serves good food at reasonable prices. The spa is small but an added bonus with hot tub, pool, sauna and steam room. Staff are friendly and helpful - Adam on reception is a star - five star in fact!

2

Karl

26 abr 2025

·

Se alojó 1 noche

Was told by Adam on Reception that he didn’t know if they accepted Guide Dogs, he had to be corrected by myself and other receptionist

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Su ubicación junto al canal, cerca del centro comercial Merry Hill, bares y restaurantes, es conveniente y accesible a pie, aunque algunos huéspedes experimentaron ruido nocturno proveniente de los locales cercanos.

Reseñas de huéspedes relacionadas

6

Anthony

14 oct 2025

·

Se alojó 2 noches

No Guiness 0% which was disappointing, selection of non alcoholic drinks poor. Room was fine however the noise from the bars opposite was horrendous until 3am!!!

10

Dave

6 sept 2025

·

Se alojó 1 noche

Clean and modern hotel. Ideally situated on Dudley canal. Brierley civic hall 10mins walk. Wetherspoons just across the canal bridge.

10

Louise

18 ago 2024

·

Se alojó 1 noche

Hotel situated close to shops and access to canal side bars.

8

Susan

9 abr 2025

·

Se alojó 1 noche

Great place for an overnight stay. Convenient location. Room facing the water was quiet & comfortable, and had a great night's sleep.. Check-in was friendly but rather slow (15 mins) with 2 people ahead of me, even though I'd completed the forms prior to my arrival. Car park is paid (£6) - not free as advertised on the Hotel.com site - this was introduced in January apparently. Generous breakfast although an issue with the toasting machine, but the staff were very helpful in trying to resolve it (although it was still burning one side!). Would definitely stay again if I was working in the area.

8

Derrick

25 feb 2024

·

Se alojó 1 noche

Good hotel, with a restaurant onsite and access to the gym / pool / spa too. Merry Hill shopping centre next door and easy access into Birmingham.

10

Adam

18 ago 2024

·

Se alojó 2 noches

Great hotel. Great location. Lovely staff

8

Robin

16 sept 2023

·

Se alojó 1 noche

Very good what spoilt it eas the noise coming from outside really bad party goers across the river

8

Srujana

29 abr 2025

·

Se alojó 2 noches

Everything is excellent, Hotel is quite and comfortable. Rooms are clean. Only thing was the work going at reception area, but that was not loud too. Very near and walkable distance to retail park and has excellent canal walkways.

10

Sharon

20 mar 2025

·

Se alojó 1 noche

Friendly, helpful staff. Very clean room with toiletries included. Short walk from merry hill shopping centre.

10

Sara

13 jul 2025

·

Se alojó 1 noche

Situated alongside a canal with restaurants and bars within walking distance. Shopping centre within walking distance

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno y la cena son variados: a muchos les gustaron las comidas sabrosas y las opciones generosas, pero otros informaron de una reposición deficiente o una calidad inconsistente. El servicio puede ser lento y el restaurante puede dejar de servir alrededor de las 21:00.

Reseñas de huéspedes relacionadas

10

Deborah

22 nov 2025

·

Se alojó 1 noche

Room was toasty on a cold day. Clean room. Lovy breakfast.

8

Diane

27 nov 2025

·

Se alojó 1 noche

Dinner service was poor, slow and wrong meal choice delivered to me and i heard at least 2 other diners with similar problems. The Manager apologised but no offer of a deduction on the bill or a foc drink. Felt like the restaurant had gone back to early post covid days.

6

Jo

21 ago 2025

·

Se alojó 1 noche

This is a tired hotel in need of a revamp. Old fashioned bathroom, flickering lights, hairdryer point nowhere near a mirror etc. The worst part was the breakfast, it is absolutely not worth £15. Served until 9.30 am at 9.am there was no fresh fruit, no bread, old fried eggs and very little bacon.

10

Caroline

11 oct 2025

·

Se alojó 1 noche

Wide selection of breakfast. Room is dated but comfortable. I had a great nights sleep.

10

Sarah

11 ago 2025

·

Se alojó 1 noche

We had a lovely meal in the restaurant, Vicky P was fantastic throughout the evening. I was unwell during the stay and needed to book an extra night, staff were kind and so caring asking my husband if I was ok. Will definitely stay again. Pool access was brilliant and included in the price.

10

Christopher

19 jun 2025

·

Se alojó 1 noche

Fantastic hotel In the restaurant their was an excellent menu including burgers, pizzas, selection of stakes, curry’s I opted for a chicken balti which was presented on silver platter, very tasty. The menu was very well priced, £21 for a ribeye, £17 for curry

8

EMMA

23 sept 2025

·

Se alojó 1 noche

Breakfast was a disaster. Pais £15 and nothing was replenished. No yoghurt, no croissants, no pastries at all. No bran flakes. No muffins. No bowls, coffee machine was empty the other broken. The boiled eggs were old, slimy and rancid tasting. The waitress i pointed this out to was rude and needs to stop calling people sweetheart. Its completely inappropriate.

6

Andrew

29 jul 2025

·

Se alojó 1 noche

For ladies not great for drying hair and getting ready in relation to mirror and lack of chair/shelf (or table). Sink set too far back to make it easy to use. The restaurant menu wasn't great and sadly for a room less than 1/2 full the service was poor. We waited 20 minutes after finishing our main course and HAD TO GET UP AND ASK STAFF FOR A DESSERT MENU!!!!!!!!!

8

Mark

8 oct 2025

·

Se alojó 2 noches

Was fine overall. Arrived in evening, food had finished at 9. Would be great if catered a little later

6

James

9 jul 2023

·

Se alojó 1 noche

Staff are nice and friendly, rooms are ok. Food has always been a disappointment when I stay. Breakfast wasn’t very good. Only eggs you get are fried ones swimming in oil. Mini Pastries weren’t even very nice and

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Mes	Precio medio
enero	82 US$
febrero	96 US$
marzo	102 US$
abril	89 US$
mayo	86 US$
junio	100 US$
julio	104 US$
agosto	125 US$
septiembre	517 US$
octubre	108 US$
noviembre	100 US$
diciembre	85 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $180	21 $153	22 $76	23 $76	24 $96
25 $69	26 $89	27 $91	28 $91	29 $101	30 $139	31 $180

DO	LU	MA	MI	JU	VI	SA
1 $70	2 $147	3 $223	4 $192	5 $73	6 $69	7 $103
8 $68	9 $99	10 $172	11 $175	12 $73	13 $83	14 $131
15 $68	16 $119	17 $203	18 $151	19 $73	20 $79	21 $102
22 $68	23 $120	24 $194	25 $192	26 $72	27 $81	28 $124
29 $77	30 $139

Copthorne Hotel Merry Hill-Dudley

Precios para Copthorne Hotel Merry Hill-Dudley

Precios medios mensuales

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Ubicación

Opciones de habitación

Habitación Club, 1 cama de matrimonio grande

Habitación estándar (Waterfront Family KingBed + SingleBed)

Habitación estándar, 1 cama de matrimonio grande (Waterfront)

Habitación estándar, 1 cama de matrimonio grande

Habitación estándar (Family with King Bed + Single Bed)

Reseñas de los huéspedes sobre Copthorne Hotel Merry Hill-Dudley

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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