Van der Valk hotel Den Haag Wassenaar

Mooie, ruime kamer met een zeer goed bed en balkon. Wat we echter zeer vervelend vonden, was dat er geen verluchtingssysteem in de badkamer is. Na het douchen moesten we de deur open zetten en de vuilnisbak tegen de deur, want die ging steeds automatisch dicht. Dat dit tijdens de renovate vergeten is, is zeer jammer en onpraktisch.

The restaurant was a setback, errors in every order. When someone ordered a beer, and it wasn't on stock. The waiter wasn't informed, so you was just left thirsty. Fries for the meal was mostly forgotten. If you order the same meal a different day, it most likely arrived in a different portion size. The food was good and most of the waiters was very nice and polite. One morning there was a big mess in the lobby, from what I guess was drunk night guest. But staff just left the mess be, even though they clearly had the time to just take the worst of the mess.

Das Hotel mag als Gast ohne Hund in Ordnung sein. Als Reisender mit Hund ist es nicht zu empfehlen. Auf der Buchungplattform wird das Hotel mit "Hunde erlaubt, ev. fallen Kosten an" angepriesen. Deshalb haben wir eine Junior Suite gebucht und auch bezahlt. Beim Check-in wurden wir aufgrund unseres 3 kg Hündchen in ein kleineres, mit vielen Gebrauchsspuren versehenes, dunkles Zimmer mit Aussicht an die Gegenwand heruntergestuft. Geldrückerstattung? Fehlanzeige!!! Dies sei das Hundezimmer. Der Clou: Unter dem Bett lag vom Vorgänger eine Pille/Tablette. Nicht auszumalen was passiert wäre, wenn unser Hund diese gefressen hätte!

we checked into our room and while the whole hotel seems new the floor in our bathroom had failed, moving/cracked tiles popping sound as you walked on them grout missing, massive holes on wall from something that had been ripped/removed from the bathroom wall, 2 holes that had been badly filled, reported to front desk on check out showed pictures and video told i would get some goodwill back on our room rate and will get a call from the manager same day!, neither happened chased them on email twice finally offered a room upgrade! no use to use, and not the goodwill towards cost of room, then no response to my final email. as for restaurent food was lovely but charging a 4 year old 4.75 euros for tap water! food was slow out but the mains did taste amazing. my daughter loved their robot servers! breakfast was best we had in 15 days travelling europe. just shame let down on customer service at end

Hotel staff were very helpful