Hotel Sapphire

Overpromised the facilities. No actual gym or swimming pool. Not a lot of sockets, really old furniture and not clean room

It was amazing. Very good hospitality. Easy access to bank eat and drink places. Hotel has its own Restaurant. But eating in is very expensive. Preferred other restaurants close proximity.

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Unique the bar was fantastic. The staff at the reception was super good.

Very unsatisfactory stay in this hotel. Very noisy air condition, dirty bathroom, this is not three star standard hotel, Personally I wouldn’t give one star. Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea. We are a regular visitor to this hotel but won’t stay there in future.

This property was advertised as breakfast included. that's one of the reason i chose. It was limited to bread, butter, marmalade and an omelet. Wery disappointing. The bathrooms looked very old and not cleaned properly. Other than the house keeping staff and door man, no one bothered to ask how our stay was. Will not recommend this hotel to anyone.

Room beds clean. Clean room very satisfied. Air conditioning very good. TV connection problem. Bathroom need improvement. The doors and tiles require little improvement. Shower taps not working properly. Washbasin stopper not working.

Clean hotel in very convenient location for dinning, shopping and public transportation.

Overpromised the facilities. No actual gym or swimming pool. Not a lot of sockets, really old furniture and not clean room

Staff are friendly. Hotel need upgrades. Lobby, Room and elevator need to change the floor. Floor is very dirty.

Bedding had stain on it. Room also smell . Bathroom was dy

Cleanliness poor

Only good thing is, you can do early check-in for an extra fee, around 1/3 of whatever you paid for a day. Normal check-in time is 2pm, but I checked in at 4am by paying extra. Furniture, carpet and building look very old. Staff were friendly. They lock the hotel main door at 10pm and open at 6am. You need to call a mobile number to ask them to unlock the main door. They answered my 6th call when I called them while I was standing outside of the hotel. No shampoo or shower gel provided by the hotel, but you could buy them from the nearest supermarket that is found next to the hospital. Did not find any bin in the room, and the carpet was very dirty with lots of marks on it.

Badly maintained with ancient wornout flooring. Stained towel and bed linen. Poor wifi.

Very unsatisfactory stay in this hotel. Very noisy air condition, dirty bathroom, this is not three star standard hotel, Personally I wouldn’t give one star. Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea. We are a regular visitor to this hotel but won’t stay there in future.

Room beds clean. Clean room very satisfied. Air conditioning very good. TV connection problem. Bathroom need improvement. The doors and tiles require little improvement. Shower taps not working properly. Washbasin stopper not working.

Place was okay people and service good! Was a lit loud during night but it calmed down after 1.30am

In a great location, need to improve room and bathroom quality

Overpromised the facilities. No actual gym or swimming pool. Not a lot of sockets, really old furniture and not clean room

Staff are friendly. Hotel need upgrades. Lobby, Room and elevator need to change the floor. Floor is very dirty.

The room was spacious. House keeping was good. The breakfast had bread and butter most of the days. Should have some variety for breakfast. The staff were helpful and courteous.

Only good thing is, you can do early check-in for an extra fee, around 1/3 of whatever you paid for a day. Normal check-in time is 2pm, but I checked in at 4am by paying extra. Furniture, carpet and building look very old. Staff were friendly. They lock the hotel main door at 10pm and open at 6am. You need to call a mobile number to ask them to unlock the main door. They answered my 6th call when I called them while I was standing outside of the hotel. No shampoo or shower gel provided by the hotel, but you could buy them from the nearest supermarket that is found next to the hospital. Did not find any bin in the room, and the carpet was very dirty with lots of marks on it.

Badly maintained with ancient wornout flooring. Stained towel and bed linen. Poor wifi.

Our flight was delayed for almost 10 hours and informed the hotel through email as no one was picking up the phone and the next day I received an answer from the manager and there response " staff are sleeping it's middle of the night". Very rude. When we arrived around 4:00 am the reception was dark and someone was sleeping at the couch and someone woke him up from outside who had seen us and went to wake up the manager who was sleeping as well. After checking in they took us to our 2 rooms. The corridor was so hot and humid. As soon as we opened the room it was so unbearable heat and humid too. One AC was not working and they transferred us to another room. My daughter and her son couldn't take a shower as the bathroom was so disgusting, Sink was crack, mirror have stained but managed to stay for a day. it was so uncomfortable in any ways. No basic facilities. The beds were so noisy every time you moved. The rooms were so dark no night lamp, and the worst part no wall electrical outlets. They have only one outlet behind the TV which is not also universal. Finally we managed to charged our phone outside the hotel and checked out in the evening to stay in another hotel which is way beyond beautiful and very comfortable in every aspect. With all this unforgettable experience and not got any refund there's no way anyone will come around near to this hotel. I doubt even locals will never recommend. This property needs full upgrade

This property was advertised as breakfast included. that's one of the reason i chose. It was limited to bread, butter, marmalade and an omelet. Wery disappointing. The bathrooms looked very old and not cleaned properly. Other than the house keeping staff and door man, no one bothered to ask how our stay was. Will not recommend this hotel to anyone.

I found the Hotel is very convenient for everyone. Housekeeping staff are w friendly & helpful. Reception staff not so friendly with everyone only known people but I am glad it is very Trustworthy Hotel.

The room was spacious. House keeping was good. The breakfast had bread and butter most of the days. Should have some variety for breakfast. The staff were helpful and courteous.

Staff was very supportive.

Only good thing is, you can do early check-in for an extra fee, around 1/3 of whatever you paid for a day. Normal check-in time is 2pm, but I checked in at 4am by paying extra. Furniture, carpet and building look very old. Staff were friendly. They lock the hotel main door at 10pm and open at 6am. You need to call a mobile number to ask them to unlock the main door. They answered my 6th call when I called them while I was standing outside of the hotel. No shampoo or shower gel provided by the hotel, but you could buy them from the nearest supermarket that is found next to the hospital. Did not find any bin in the room, and the carpet was very dirty with lots of marks on it.

The staff was very friendly.

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Our flight was delayed for almost 10 hours and informed the hotel through email as no one was picking up the phone and the next day I received an answer from the manager and there response " staff are sleeping it's middle of the night". Very rude. When we arrived around 4:00 am the reception was dark and someone was sleeping at the couch and someone woke him up from outside who had seen us and went to wake up the manager who was sleeping as well. After checking in they took us to our 2 rooms. The corridor was so hot and humid. As soon as we opened the room it was so unbearable heat and humid too. One AC was not working and they transferred us to another room. My daughter and her son couldn't take a shower as the bathroom was so disgusting, Sink was crack, mirror have stained but managed to stay for a day. it was so uncomfortable in any ways. No basic facilities. The beds were so noisy every time you moved. The rooms were so dark no night lamp, and the worst part no wall electrical outlets. They have only one outlet behind the TV which is not also universal. Finally we managed to charged our phone outside the hotel and checked out in the evening to stay in another hotel which is way beyond beautiful and very comfortable in every aspect. With all this unforgettable experience and not got any refund there's no way anyone will come around near to this hotel. I doubt even locals will never recommend. This property needs full upgrade

Perfect location. Very friendly and helpful staff especially the young lady at reception. She was outstanding, despite working hard!

When we went there, they said booking wasn't there and ask me to pay again. I have shown my online payment receipt for the prove. They didn't accept it. I have to call and talk to manager. After 45 minutes, they said yes. Please be careful when you book online.

We have stayed in this hotel on 21 occassions. It has the best possible location locayion with many shops and eating places nearby. Transport is easy to and from the hotel.ops, transport and restaurants are

Clean hotel in very convenient location for dinning, shopping and public transportation.

In a great location, need to improve room and bathroom quality

It was amazing. Very good hospitality. Easy access to bank eat and drink places. Hotel has its own Restaurant. But eating in is very expensive. Preferred other restaurants close proximity.

Transit hotell for videre reise i Sri Lanka. Komfortabelt

Shops nearby

In a great location

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Perfect location. Very friendly and helpful staff especially the young lady at reception. She was outstanding, despite working hard!

Very convenient location for all needs.

This property was advertised as breakfast included. that's one of the reason i chose. It was limited to bread, butter, marmalade and an omelet. Wery disappointing. The bathrooms looked very old and not cleaned properly. Other than the house keeping staff and door man, no one bothered to ask how our stay was. Will not recommend this hotel to anyone.

It was amazing. Very good hospitality. Easy access to bank eat and drink places. Hotel has its own Restaurant. But eating in is very expensive. Preferred other restaurants close proximity.

The room was spacious. House keeping was good. The breakfast had bread and butter most of the days. Should have some variety for breakfast. The staff were helpful and courteous.

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Unique the bar was fantastic. The staff at the reception was super good.