Extended Stay America Suites - Orange County - Katella Ave

Hotel lobby, hallways, bathrooms are filthy. Rooms smell No hair dryer Mattress terrible

Convenient location if attending event at either Honda Center or Angel Stadium

Horrible customer service. Upon checking in, I was told that my name wasn't on the list. And that I needed to call Hotels.com. After some research, turns out the guy at the front desk had given out my reservation to a different guest. After 3 hours of back and forth with the hotel's customer service, they were only able to refund me. But visiting out of town and it being 12:15 am, I still needed a room and other hotels weren't available. I had to push but eventually got a new room reservation with only one night discounted. Manuel at the front desk felt bad for his error and did what he could. But Dante was simply rude and short with myself and a couple of other guests who had questions. Aside from an "sorry" there was zero accountability or effort in making the situation right on their end. The hotel may be close to the Honda Center so if you're visiting for that, just stay somewhere else nearby. The cost may be a bit higher. But service will be better. And better rooms

kitchen was great!!!

I stayed at the Extended Stay American suites in Orange County, Katella Ave and had a very disappointing experience. The hotel was dirty overall, especially the carpet, both in the room and the hallways which looked and felt unclean. The smell throughout the property was awful, especially in the hallways. My room also had a strong odor, like a sweaty person had just left, with lingering body odor that made it very uncomfortable to stay in. Cleanliness and freshness were far below what I expected, and I would not stay here again. Parking is great, a lot of spots, but I am warning others it is not well maintained!! BEWARE