Goodseed Suites Philadephia Center

las políticas de cancelación deben ser mas flexibles para el cliente

Todo fue nefasto. Nunca me llegó el código para entrar o el número de habitación por lo que no pude quedarme. Al intentar contactar al propietario, pasaron 3 días, que obvio tuve que resolver de otra forma. Malísima atención al cliente. Ademas, la zona no es buena, no está fácil de llegar y se ve insegura.

It was a studio style room with a Very small bathroom. I was given 1/2roll of toilet paper 1 small towel, no was cloth for 2days stay. Neighborhood was less than favorable.

Please read this entire review (as I wish I had known this before booking); I had understood from other reviews that this apartment would be basic and small, so I brought essentials. It was generally clean, but smelled of old cigarette smoke like a dated motel room and the air conditioning was not working (no remote to be found even though this was the response we got from management.) This made the stay unpleasant, but what was most concerning was the neighborhood. I did not feel safe walking around this neighborhood, particularly at night. What I saved on accommodation, I spent on Ubers because walking to a bus stop passed by vacant lots, abandoned buildings and people shouting at each other. Two of my uber drivers cautioned me to “be safe out there.” I would not recommend staying here. Communication with management was inconsistent, I got answers for some things, and not for others. Even the things I got responses on, it wasn’t overly helpful or accurate

The pre-arrival communication was so terrible that I never got into the room. I never received any link to register in advance of my stay. I got multiple emails on the hotels.com platform to the effect that the policies for receiving a refund on the mandatory $200 security deposit were very strict. But the only pathway they offered to pay the deposit was Cash App, which I don't use. The emails explaining the Cash App payment were confusing and filled with writing errors. Before I arrived, I never received any contact information on how to communicate with anyone at the property directly. I arrived at the property within the window I said I would be there, but hadn't received any access codes or any way to contact the property managers directly. So I made other arrangements. After I made sure I actually had a place to stay and asked for a refund, I finally received the access codes. But by then it was too late. And I haven't received any response to - or any acknowledgement of - my request for a refund. I was up for something different, but this was just a disaster.