Holiday Inn Express Hotel & Suites Dover by IHG

Excellent hotel, would stay again. Only issue I had is that the pool was closed and when asked why the front desk guy told me because of possible storm surge from the hurricane that was no where near the state.

We had a pet with us. We were placed on the first floor next to an outside door; very convenient for us

Great and easy check in. Although Expedia has the property listed as NO ELEVATOR. IT DEFINITELY HAS AN ELEVATOR and it works great.

pool was closed. due to staff shortages, no rooms were available at check in time and had to wait. Sofa bed was really bad and needed replacement. No staff available to bring bedsheets to room. They were out of extra pillows!

Clean room Friendly staff Great check inn Parking was awesome The breakfast was excellent Staff kept the area clean and very full Large variety of things to eat

It was extremely clean, comfortable and convenient. A perfect place to get away and super friendly to our dog!!

This location is around a few eateries, next to another hotel and has ample parking. The property was clean and the rooms were comfortable. We would stay here again.

My husband and I stayed at the Dover Holiday Inn Express on October 31, 2023. This well-managed property is one that we have stayed at previously and it has undergone a significant renovation. It is very clean, safe and comfortable. The staff is friendly and helpful. We loved the walk-in shower. The breakfast too was very good--even fresh berries for cereal. My sister was traveling with us and had her own pet-friendly room to accommodate her small dog. She agreed it was a delightful experience to stay here. We look forward to returning!

I enjoyed my stay. Very clean. Small dog friendly. Breakfast was good.

The property offered a welcoming environment for both families and pets. The rooms were well-maintained, and the staff provided a solid level of service.

Inside the room smelled of mold or stale odor. Bed was uncomfortable. Bathroom towels worned and need replacing. Refrigerator leaked. Room floor was left with grease on tbe floor or something slippery. Definitely not worth what we paid per night.

Very welcoming hotel service. From front desk associates, to the breakfast associate, it was a very welcoming experience. Thankful for the different breakfast options, clean & service were very good. Unfortunately, the room was not cleaned well. Bathroom and areas around the bed area needs improvement of cleanliness.

The desk and cafe staff were fantastic, each person we encountered, yet the four rooms we were moved to each was nasty and unclean. The first room we got in the 5th floor had hair on the bedspread, the bed was not made up, dog hair all over the couch. We requested to move and the next room on the 5th floor we received smelled like a wet dog had stayed in the room, we requested to move again and we rescued 119 on the first floor. 119 looked nice yet smelled like raw sewage, we didn’t want to complain anymore because the host was so gracious, yet the next morning the smell literally smelled like someone was taking a constant booboo in our room. Maintenance poured something down the drain, it helped until around 6pm when it got even worst. The gentleman at the front desk came in and smelled as well and moved us to 121, that room didn’t stink, yet had dog hair in the couch, hair in the corner, the bathtub and hair literally in the walls. I would have changed hotels after the first night yet thought each time we moved rooms it would be better. I have to be honest and share that your hotel looks good aesthetically, yet is one of the nastiest I’ve stayed in in a long time, it doesn’t appear that the floors are being vacuumed or the couches, which is a must if dogs are allowed. I requested a refund for some of the nights stayed and the hotel declined because I booked through Travelocity. There are not alot of hotels in Dover, yet I recommend, pick another one.

Upon our arrival, we noticed the front door did not require key access after 11pm and not employees in sight. Then when entering hotel room blood was smeared on the counter top of the bathroom, small fridge not working, long strains of hair left in shower, floor and around toilet bowl. Clearly, housekeeping is not cleaning the rooms and staff not concerned about guest safety.

Room was very clean

I would had given the hotel a higher rating, but due to the fact we discovered our sheets were not changed. There was blood on the flat, fitted and quilt. We called the front desk to complain and the staff was accommodating. At first we asked for clean sheets due to the fact it was late at night 1 am and we were exhausted. She moved us to another room and floor instead. We were told the manager Julie would be available in the morning. Well Julie was conveniently sick for the remainder of our stay. There was no representatives in place to discuss the situation. All we wanted was an acknowledgment and apology from management. I am always in Delaware and have stayed at different hotels. This was our first time trying Holiday Inn and I don’t think I would go back. This situation was a big turn off. No one wants to sleep on someone else’s blood. It’s disgusting and unsanitary. I work for the Health Department and I am appalled at the way they brushed off the situation. I suggest checking your sheets and bringing disinfecting wipes to go over your room. Even though it was supposedly cleaned. The pro of this hotel was Ms. Audette in the breakfast area. She was accommodating and courteous to all the guests.

Cozy and clean hotel

Spacious, clean room with a comfortable bed. Included breakfast was above average. Staff was friendly.

We stay here every year and love it. Rooms are really spacious and clean.

Spotless room and a very accommodating staff

The lighting in the room was not great. Things were fine, and it had a little fridge and microwave if you wanted to use those things. But everything was just a bit dated/tired and in need of a refresh/update.

Our room AC was not working properly o the carpets and furniture were damp and the room had a musty smell.

pool was closed. due to staff shortages, no rooms were available at check in time and had to wait. Sofa bed was really bad and needed replacement. No staff available to bring bedsheets to room. They were out of extra pillows!

The property was very clean and quiet, with a central location. The bed was very comfortable and I am very spoiled by my luxury bed at home!

It was a very nice hotel. Staff was very friendly. It was very clean. The beds could have been a bit softer. Maybe with a topper but all in all a very nice place.

The WiFi was horrible kept going in and out. Fridge and shower door leaked and hand rail in shower was not mounted properly.

Room size felt squished

Spacious, clean room with a comfortable bed. Included breakfast was above average. Staff was friendly.

We stay here every year and love it. Rooms are really spacious and clean.

Comfortable bed, good breakfast options.

On Sunday money I just got out of the shower with no clothes on,and one of the male workers walk into my room without knocking

During check in, front desk staff was very welcoming. Hotel looks nice on the surface but just as I thought, a whole bunch of cover up patch work. The room smelled like old smoke. The shower was way too small and broken. Towels/wash cloths need to be replaced. They’ve been used too much! Bathroom could’ve been cleaner. Old hair & dirt in the shower, floor and counter. We were exhausted from a long day and needed some rest. At 9:31am housekeeping staff knocked on the door 4 times. It woke us up and we were little startled. My husband yelled, “we’re here, isn’t check out at 12p?” and a woman responded, just checking to see if you were still here. I was super pissed. During check out, we had to stand around until someone came out to the desk. A woman appeared and said, “oh she’s in the bathroom, how can I help you?”. I shared our experience about the housekeeping incident and her response was, “Oh you didn’t put the do not disturb tag on the door?” I told her no and I shouldn’t have to. We travel and stay at alot of hotels and have never had that happen. She made us feel like we were wrong. She brushed it off and told us,”whenever you stay at any hotel you’re always supposed to put the sign on the door”. She said they were completely booked for the weekend and staff need to turn rooms over before 3p for the next guest checking in. Made no sense to me, why knock on my door at 9:31a if check out isn’t until 12p? Place reminds me of remodeled motel. Never again!

We stayed one night and have stayed before. There is often no one at the desk and we have to wait.

Very friendly staff! Helpful and professional

Staff was great all around!

Great overnight stop. Friendly staff and very clean.

My wife and I had a family emergency and had to book last minute last week. The entire staff was very friendly, customer service professionals and the entire hotel was very clean. The manager helped with the rate after hearing that we were there because my brother was in ICU . The manager slipped a card under the door that we received when we came back. We will be writing a letter to her and the corporate office thanking them for the great services that we received. I am going back next month for my brother's birthday/service because he unfortunately didn't survive. I wanted to go back to the same hotel because the customer service was 5 stars throughout the entire place. The room was very nice, up to date, clean and quiet. The bed wasn't sagging and it was very comfortable. Yes i would highly recommend staying here and i would not hesitate to stay here either. They went above and beyond my expectations !

This is my go to hotel when in Delaware . I love the friendliness of the staff.

Front desk is rude. She didn’t want to help at all. Air conditioner is very noisy.

The night shift staff went out of their way to accommodate us and give us an extra bed. Thank you! Also the food in the cafe was surprisingly good with fresh strawberries and blueberries and very nice yogurt too

Staff was so kind and helpful. Property right off the main highway exit with convenience to local shops and restaurants. Clean property.

Perfect location for the trip

Nice clean room. Nice breakfast. They had gluten free bagels which was a nice touch. Potatoes or cheese would have been nice but otherwise there was something for everyone. Convenient location to the Cape May/Lewes Ferry.

This location is around a few eateries, next to another hotel and has ample parking. The property was clean and the rooms were comfortable. We would stay here again.

Easy accessible and clean.

Short trip for a family event, but a great stay at Holiday Inn Express in Dover. Clean rooms and main area, complimentary breakfast (hot food options), quiet, safe and near lots of places to eat and some shopping areas.

We were disappointed that the pool closed at 9p. Also where it is located very tricky if you’re not from Delaware. Make sure you turn near the McDonald’s it’s behind it.

Very nice property, polite staff , close to dining options

Conveniently located on Rt 13, but back from the road noise. Wonderfully comfortable beds and updated rooms. Breakfast was hot and tasty and had a nice variety. Staff was friendly.

Convenient to all shopping.

Very clean. Courteous staff. Good breakfast.

The breakfast buffet was wonderfully fresh, tasty and ample!

Breakfast was delicious every morning, lots of options

Just what we needed for an overnight on our journey home. Breakfast was top-notch.

Clean room Friendly staff Great check inn Parking was awesome The breakfast was excellent Staff kept the area clean and very full Large variety of things to eat

Very modern and clean. Great breakfast for travelers to start their day.

This property was located directly next to another hotel which was weird. The other hotel had a less then premium look. So the location could be better. However, the Holiday Inn Express was clean. The staff was professional. The best part was the breakfast. The only place who serves turkey sausage for those who don't eat pork. Kudos to Holiday Inn for providing options.

We only stayed one night but the room was great, bedding was wonderful. The breakfast was perfect

Spacious, clean room with a comfortable bed. Included breakfast was above average. Staff was friendly.

The room smelled like feet I was not happy about my stay the breakfast there were not a lot of choices. As a diamond member I will not return