Holiday Inn Express Hotel & Suites Birmingham - Inverness 280 by IHG

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Room was clean. All needed items present. Staff were kind and pleasant even in the hallways. Breakfast area was well stocked and clean.

The room was clean but housekeeping did not clean for the 4 days we were there even when we asked each morning for clean towels or towel exchange and sheets to be change one morning. We even asked front desk as the house keeping staff kn the floor said they had to call and get permission each time we approached them. We ran out of toilet paper and had to go ask for some at the front desk..we had to ask for towels when we needed clean ones each day. Staff gave us sheets and said we could change the sheets ourselves.

I stayed for three days the cleaning service was very poor they never cleaned the room and they never brought fresh towels