Comfort Suites Gatlinburg Downtown-Convention Center

Everything was great … BUT one thing… the parking is crazy All the spots are too small! So don’t drive a big suv or pickup.

Room was very clean and staff was courteous. The only complaint was the very very tight parking. Parking spaces were very small. But all in all I Would definitely stay here again.

Clean. Staff was polite and nice. The breakfast was good. The pool was Ok but really cold for an indoor pool. Only one of the two elevators worked.

The property was new and clean and our Suite was a good size and accommodated my Family of 5 well. The breakfast was good, with plenty of choices, also. I encourage you, though, if you stay here drive a small SUV or Coupe. Parking is not for trucks or extended SUV’s. They did allow us to park across the street in our truck, tho, so that was cool. Nice stay!

This is about 2 blocks off the Parkway, close but far away from bustle. Pool was nice .

Need to get both elevators working and better breakfast.

I am driving back from Florida heading to Columbus Ohio and I stopped to do some hiking outside of Gatlinburg and I got this hotel because it had electric car charger. Unfortunately one of the two were broken so I couldn’t use it and they didn’t tell me I had to pay for it so I was very disappointed that the only reason I booked here was because of that Lady was very nice and said she would call the guy that used the other one to get to use it, but I ended up charging across the street, but hopefully in the future, they will have these things checked because I drove quite a bit out of my way

Was convenient to downtown Gatlinburg. One of elevators was down so that was aggravating.

Breakfast options were pretty limited and of the prepackaged and processed sort. Didn’t partake. Coffee was poor quality-bold coffee tasted like dirty water. You should try brewing your own. The pool had very high chlorine smell which may be due to poor ventilation. Couldn’t partake. Location was great.

The hotel was great and clean, desk attendant was very nice. Excellent location, however, parking either under the hotel or the alternative parking outside, can be very challenging if you’re driving a large SUV or truck. If so, definitely don’t park underneath, I couldn’t go any further at one point or I would have hit either vehicle on both sides. It is in a “U” shape and I couldn’t get to the exit and had to back all the way through the tight areas just to get out. It was tricky.

The hotel was nice and quiet. The only thing I didn't like was the dirt stain in the shower. The staff were great, the location is amazing, and the breakfast was decent. Will stay again.

Very nice and very clean everywhere we went in the hotel. Far enough from main street noise of traffic but close enough for walking and convenience. Our room was very clean and comfy. Definitely will stay here again.

Very clean, safe, and very comfortable. Well managed and taken carw of.

The employees were super friendly. Everything was clean and comfortable.

Super clean!

Great stay , clean rooms , breakfast was ok

The room was perfectly clean. The staff was great. It seems to be newly built, so it is all in great shape.

Newer hotel. Was clean, friendly staff, great location.

Bathroom was dirty, full of hair in the bathtub and floor. They gave me the room right next to the ice machine in the first floor, when the hotel was not full at all, parking lot was empty. So, I woke up like 6am since they were getting ice for like 20 minutes, and after that every 5 min someone was getting ice, terrible room, and when I mentioned this to the front desk lady at check out she laughed at me....really? is that funny? That was all I told her.

The hotel was clean, well maintained and location was great. We were able to walk to everything we wanted to do. Free parking was great.

Great hotel, easy walk to convention center. The only concern were the pillows and the water pressure. All in all we had a nice stay.

Average hotel but not impressive. Positives: comfortable bed, nice shower with good water pressure and easy check in. Close to Main Street so was able to walk to many destinations. Parking garage was a plus. Negatives: Breakfast was subpar. Ice machine was not on every floor. Large gap at bottom of the room door letting in light and noise all night. Room was crowded with furniture and dimly lit. Window view was of trash and c-cans. For the price paid, it met our needs but wasn’t overall impressed.

Everything

The rooms were really nice and clean. The only problem was the water press is very poor. It was like trying to take a shower with a water sprinkler.

The room was one of the best I have stayed in. Room was cleaned each day while we were out. Shower needs a seat in it for old people. Staff was courteous and friendly. Bed needs to be lowered about 5 inches, but it was very comfortable. Plenty of pillows of various densities. TV picture was bright and colorful. Spanish friendly. Multicultural venu was a plus. We enjoyed our stay. Nuff said.

Clean rooms & public areas. Very friendly and helpful staff. The bed in the king room was too firm, but we switched to a queen room and were more comfortable. The hotel's location is convenient. My husband worked out at the gym every day. The indoor pool is small, but it's heated, so that’s a big plus!

The hotel offered a great price, and the rooms were spacious and appeared new, which was a plus. However, we did notice that the walls were thin, making it challenging to get a good night's sleep due to the sounds of water running through the pipes. Additionally, some noise from guests above us was a bit disruptive, even after we raised the issue with the front desk. On a positive note, the complimentary breakfast was a nice value, although the lobby area could benefit from more regular upkeep throughout the day to create a more inviting atmosphere. Overall, our stay could have been even better with a few improvements.

Service and location were great. Short walk to the main drag. Only issue was noisy room. Walls are thin, we kept hearing noise all night, so little sleep. Other than noise issue it was good.

Super clean hotel, room was very spacious. Definitely would come and stay here again.

The room was very spacious and clean. breakfast was good. The walk to the main parkway was a little longer than I had hoped for but doable.

Excellent service

Terrible customer service at this property before we even checked in! We booked this hotel because they advertise cribs, which we need for our daughter. I had her included with her age on the reservation and even contacted the hotel two days before arrival confirming our reservation would include a crib/pack n play. I received a response via the Expedia app “confirming” my request. I called the hotel shortly before our arrival to verify they had the pack n play in our room. The receptionist at the desk told us they are “first come, first serve” and there were none available. I was told my reservation was through Expedia and that it was their problem and mine, not the hotel’s. When I explained I had a confirmation from the hotel a few days prior confirming my request and maybe it was already in the room, not storage she again said not her problem and refused to check. I asked what her suggestion was for where my baby was supposed to sleep, she hung up the phone on me. When I tried to call back to speak to a manager, my phone call was ignored repeatedly. After reaching out to choice hotels and Expedia- they too told me they could not reach the hotel and then finally that a manager could not be reached either. I was promised by choice hotels that the owner and/or manager would reach out to me within hours- which never happened. We chose not to stay at this hotel due to poor service and zero communication. This is how they treat guests before they even walk through the door.

No one was at the front desk for 20 minutes, every one was just standing around waiting for someone to show up, after the came back every thing went fine

Hospitality of the staff was excellent! Clean room. Enjoyed my stay and extended my time. Pillows were super comfy and great for my bad neck and back. Thanks everyone! Great team!

Quick Check-in. Friendly front desk staff

Friendly and professional staff. They went out of their way to assist us!

We had a wonderful time.The location was great.A easy walk to the downtown and convention center.Rooms was clean and updated.The house keeping did and excellent job!!The front desk staff was friendly and helpful.We will definitely be staying here again.Good job guys!

Housekeeper threw our dirty clothes away, thinking it was trash. When I asked for an explanation, manager got argumentative with me. Luckily, they found our clothes in the garbage. Terrible!!

Everything and everyone, was absolutely impressed with it all, the staff was amazing, thank you so much from the farmer's.

Staff was helpful and friendly. Good work!

Clean Safe Walkable to Main Street Close to free shuttle service

We love this location! Very close to downtown and quiet!

Clean, quiet and upgrades. Found to be convenient to the Main Street.

Nice hotel but off the main strip.

Walkable to downtown area

Newer hotel. Was clean, friendly staff, great location.

The hotel was an excellent place to stay in Gatlinburg! We could walk to the parkway and we’re far enough

They let us check in early. The location was very convenient within walking distance of downtown Gatlinburg. Very clean, modern and quiet. Good breakfast options.

The hotel was clean, well maintained and location was great. We were able to walk to everything we wanted to do. Free parking was great.

The room was very spacious and clean. breakfast was good. The walk to the main parkway was a little longer than I had hoped for but doable.

The property was clean, the building was relatively new. The location was great right in the center of downtown Gatlinburg within walking distance of everything. The hotel is also close to the Biltmore site in Asheville North Carolina, we took the one and a half hour drive over to the estate. Easy trip with scenic mountain views the whole way. The staff was courteous and professional. The breakfast was marginal but it was free and plentiful. The clientele were well behaved, no hassles or concerns. The facility was peaceful and quiet, parking was tight but plentiful. We definitely enjoyed our stay.

The breakfast was cold food. The room was noisy above us sounded like kids running back and forth. Didnt like the stay at all.

Hotel was very nice, new and clean and could walk to town. Breakfast was good and service was great. A/c nice and cool, comfortable bed. Free parking was great, but the spaces were tight. Only complaint was the people above me were noisy, but that’s not the hotel‘s fault. They did say they would handle it and it got a little better. Recommend the top floor.

Poor breakfast choices / 0% quality

This hotel was pretty great! The room was very clean and comfortable for my family of 5. The location was good, within walking distance of downtown though a bit of a huff back up the hill in the heat. I only have 2 complaints. One) Parking. It was a disaster. The spaces were too small and the driving area was tiny. I could barely maneuver my minivan around the lot and at times was completely blocked from pulling around the lot due to others not being able to fit in their spots. There should be rules for parking in the lot vs the garage depending on the size of vehicle. Two) Breakfast was incredibly disorganized. Plates were not set up before where the food was, the drink machine wasn't labeled, and it was SUPER crowded (way to small of an area for this size hotel). Overall our stay was great, the breakfast offered was sufficient with plenty of options (waffles, biscuits w gravy, eggs, bacon/sausage, muffins, fruit, cereal, yogurt), the rooms were clean and bug-free, staff was friendly and the pool area was clean (though very strong smelling). We will likely stay here again when we return to the area with our kids assuming the hotel can accommodate us with all of our children (we only had 3 of them with us this time).

Breakfast was not it!

Decent place. Newer construction, so everything is well done and clean. Rooms are spacious, quite, and beds are comfy, parking is free. One can walk to the restaurants and all the touristy stuff on Main Street. Only thing that needs significant improvement is the breakfast. Compared to other places with similar “complimentary” breakfast spread-this was very basic, limited, and sub par. Coffee was barely drinkable. Other than the breakfast, the hotel is a great getaway for Smoky mountain.

Clean and comfortable. Not the best breakfast but did the trick and didn’t have to spend money.

Need to get both elevators working and better breakfast.

Great property good breakfasts