Sage Inn Merritt BC

Room was clean beds not great but ok

Clean room. new wall heater. Very good staff on check-in.

Roof was leaking into the room.

Parking was great and right outside our room. Didn’t use kitchen but was well stocked and appliances in good condition. Staff were great.

During my recent visit, I encountered a cleaning staff member who was engaged in a personal phone call while on duty. Unfortunately, they did not acknowledge my presence or offer any form of greeting as I passed by. This lack of attentiveness created an impression of disengagement and diminished the welcoming atmosphere typically expected in a guest-facing environment. While I understand that staff may occasionally need to take calls, it's important that guest interactions remain a priority. A simple nod or verbal acknowledgment would have gone a long way in maintaining a courteous and professional standard. I hope this feedback helps reinforce the importance of guest engagement and professionalism among all team members.