Adele Apartment Hotel East Melbourne

I marked this as excellent rather than good as I was impressed with how Adele apartments promptly managed to fix some of the things that might have meant I have it a lower score. For instance, the pre-checkin link looked like a scam (and asks for passport and credit card details)! but they resolved this through working with Expedia to give us confidence that it was legitimate. Secondly, when asked about my checkin experience, I mentioned the bedrooms was hot a the pull out bed had a thin mattress. We came back to some fans in each room and a new sturdy bed and mattress in replace of the pull out. Super quick and thoughtful service! The apartment is a great location and well equipped tor our family long weekend.

Room was nice. Parking was a real pain.

Bathroom was dirty. Only two towels for 4 people. Bathroom tap did not have a handle. Toilet flush button broken. Kitchen tap loose.

I did not get the room type that I booked and paid for. I was down gaded to a cheaper room with no explanation.

10 for location, condition average but cleanliness very poor, no staff contact office unmanned. We expected serviced apartments no service offered. No vacuum cleaner or broom had to buy our own floors and carpet needed cleaning