Best Western Kernersville

The staff, outside and interior were great at the lobby and hallways. Finally no smoke or pot stench in the hallway. The room was clean and sheets were too. TV worked and so did the AC. Only bad .....the shower. Mold in it. Buggers on the curtain mold and on the shower head. Plus you can't adjust the water flow. Also the drain and front of the shower looked as if it was sprayed down with flex seal. Other than that. No problem

Run down hotel

The door locks unlocked very well. The rooms were clean and well maintained. The ice machine upstairs was out of order. The hair conditioner in the bathroom was empty. The staff were all friendly, and the breakfast was very good.

Front desk was rarely at the desk. There was one young man who was there at check in and check out but was on his own personal cell phone and finished what he was doing on that before he helped me. The maids didn’t clean our room one day out of our 4 night stay. I had to notify the front desk to make sure they cleaned our room on the last day we were there. The front desk lady I spoke with on 5/1 was short and acted as if I was bothering her with my questions about checking out a day earlier and asking if I would be refunded. This hotel could use more friendly front desk personnel who don’t seem bothered by their patrons.

Great breakfast, spotless rooms, friendly staff. The staff should all get a raise!!